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9 Messages

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226 Points

Fri, Jul 24, 2020 8:50 AM

Solved

Syncing photos taken with the Android phone LR app to LR Classic desktop

I am using the LR Mobile app on my Android phone. Until recently everything was working perfectly. Since the last update to the Android app on July 10 photos I have taken with my LR app camera continue to sync to my Adobe Cloud account but they do not get synced to my desktop LR Classic as they did previously. Photos I take with the native Android Camera app do sync to both Adobe Cloud and to my desktop LR Classic. 

Is anyone else having this problem and can anyone help me with a solution?

Thanks in anticipation.

Responses

839 Messages

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13.1K Points

3 months ago

Exactement le même problème chez moi :
Androïd 8.0 - LR  v5.31
macOS 10.15.6 - LrC v9.3  - LR 3.3

Une image prise avec l'application photo dans LR sur Androïd se synchronise correctement sur LR Web, puis vers LR application Mac, mais ne se synchronise jamais vers LrC sur macOS !

Si l'image est prise avec l'APN de mon smartphone, puis rapatriée automatiquement dans LR sur Androïd, l'image se synchronise sur tous les média sans problème !

Voir la copie d'écran



Et le message dans LrC




J'ai relancer LrC plusieurs fois afin de relancer la synchro sans parvenir à débloquer cette image en jpg , remarques les autres images prise avec l'application native de mon smartphone sont aussi des jpg, elles ont été synchronisées automatiquement dans LR, puis elles sont correctement arrivées dans LR Cloud comme prévu, et elles ne pausent pas de soucis de synchronisation !



Champion

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483 Messages

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8.9K Points

3 months ago

Yes, I just tested that and see the same as you, i.e. captures using the LR camera on Android get stuck downloading into Classic, though they do sync normally to the cloud and the rest of the ecosystem. The only way I could "fix" the issue was to delete the image from Lightroom, which obviously isn't ideal. Captures using the native camera on the Android device sync normally.

A "workaround" to preserve the captures and to resolve the syncing issue with Classic would be to use the Lightroom desktop app to export the image as "Original + Settings". When the export is completed, delete the image from the Lightroom desktop app then wait for Classic to remove the pending download from the sync activity section (Preferences>Lightroom Sync tab). Once that has disappeared, add the exported image back into the Lightroom desktop app, from where it should sync normally down into Classic (or import it directly into Classic if you no longer want it stored in the cloud as an original file).

839 Messages

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13.1K Points

Merci pour le "workaround"... Je viens de tester une image prise depuis mon iPad, depuis LR.... elle se synchronise correctement vers LrC !
Donc Adobe.... allez, cherchez maintenant.

Lien vers l'image qui coince : https://adobe.ly/3g0BNFM



839 Messages

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13.1K Points

Le plus simple étant de prendre les photos avec la camera standard de son smartphone et de paramétrer LR pour que les images prises avec cette camera soient importées directement dans LR et à ce moment les photos se synchronisent correctement de LR Web vers LrC, les photos prise avec la camera de LR version Androïd ne se synchronisant pas !

15 Messages

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350 Points

3 months ago

I'm having the same problem too.

1 Message

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60 Points

3 months ago

Is there any indication that Adobe are working on this? I use the system because the sync was always great. This workaround is too difficult.

9 Messages

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226 Points

3 months ago

I started this thread a few days ago. Quite a few responders have indicated that they are experiencing the same problem. 

As a newbie on this forum I am not sure what to do next. What is the best method of alerting Adobe to the problem, bearing in mind that this is a service we all pay for? It is reasonable to expect that Adobe will acknowledge the problem quickly, and fix it within a short/reasonable period of time.

I am happy to take whatever action is necessary so that Adobe are formally and properly alerted to the problem.

Champion

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483 Messages

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8.9K Points

Nothing you need to do further, Phil. This is the official Adobe problem reporting site, and is monitored by Adobe staff. Hopefully, the details of this problem will have already been passed on to the appropriate team (which will be a challenge....is this an Android app problem, a cloud syncing problem, or a Classic syncing problem?), and with luck a fix will be forthcoming in due course.

9 Messages

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226 Points

Thank you Jim. Appreciated. I hope we all hear good news on this problem shortly.

10 Messages

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232 Points

3 months ago

This reply was created from a merged topic originally titled LR Mobile & LR Classic Not Sync DNG Files.

I recently purchased a Samsung S10e mobile, and have issues syncing DNG files from LR mobile to LR classic on my desktop.

Using the LR mobile camera app, I can take JPG or DNG images.
If I take a JPG, it will sync to LR web and to LR classic.
If I take a DNG, it will sync to LR web, but not sync to LR classic.
It seems to be hung up syncing to LR classic as I can see this in LR Sync Preferences:

In this case, the missing 6 files seem to be hung up somewhere along the line.
I rebuilt the sync data, but no change.
I downgraded the version of LR classic I'm running down to 9.0, and no change.

If I use the built in camera app, I can import the JPG and DNG files to LR mobile, which will then sync properly with LR web and LR classic on my desktop.

I can generate a diagnostic report if that will help.

9 Messages

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226 Points

3 months ago

Bob, thanks for adding your post to this thread. For me, using the LR mobile camera app, neither a JPG nor a DNG will sync to LR classic but both are there on https://lightroom.adobe.com. If I use my native Android camera app to take a JPG it syncs to LR classic. Others have reported the same.

We are waiting for the Adobe engineers to respond to these posts.

Champion

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483 Messages

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8.9K Points

They have responded, Phil. Note that the status of this problem report has now been tagged with "Acknowledged", which basically means that they can reproduce the problem and that a fix is probably in progress.

1 Message

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72 Points

3 months ago

I'll just add my experience with the same issue in case that helps : I only get this issue with raw captures on Lr camera android.

DNG photos taken on Android with the Lr Camera synchronise with the cloud ecosystem (I can see them in the Lightroom web) but not on Lightroom Classic for desktop (the sync gets stuck at downloading forever). The issue does not appear on photos made in jpg format with the Lr Camera on Android, which synchronise perfectly with both the Lightroom ecosystem and Lr Classic.

8 Messages

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268 Points

2 months ago

Have the same problem, exactly as described. Totally weired that photos taken with the native camera app of my android phone gets sync'ed to LR Classic, but photos taken with LR mobile camera do not...

Champion

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483 Messages

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8.9K Points

2 months ago

Today's 5.4 update seems to have fixed the problem.

Adobe Administrator

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8.1K Messages

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117.4K Points

2 months ago

Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. 

Thank you for your patience.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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226 Points

Thanks Rikk. I can confirm that the photos I now take from my Android phone now sync as they should do with LR Classic.

3 Messages

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80 Points

Unfortunately, the previously taken photos still do not sync with Lr Classic. Therefore, the update has not solved the problem yet.

10 Messages

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232 Points

Wolfgang,

Once I updated LR Mobil, new images would download to LR Classic properly. The old ones remained stuck. In my case I was OK with deleting the old ones.

Bob

3 Messages

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80 Points

Hi Bob,

deleting is not an option for me. And I doubt that this could be a professional solution which you would expect from Adobe.

Best,
Wolfgang.

839 Messages

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13.1K Points

2 months ago

Bonjour, problème résolu : Androïd 8.1.0 sur smartphone gigaset GS270 plus.

Hello, resolute problem: Androïd 8.1.0 on smartphone gigaset GS270 plus.

10 Messages

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232 Points

2 months ago

Rikk,

LR mobile on my Android devices have been updated, and everything seems to be working properly.  Thank you.

Also, can you provide an update on when LR will support the Samsung S10 cameras?

Thanks!

Bob

8 Messages

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206 Points

2 months ago

I have updated both my desktop LR Classic and my Lightroom mobile on my Android phone with the latest release (9.4 and 5.4, respectively). These have not fixed my issue. I even rebuilt the synch file but there was no change. I still can see the images in question on Lightroom web and on my phone but they do not download to my desktop. The same messages appear in the Synch preferences as before. 

3 Messages

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80 Points

Exactly the same experience for me. No changes at all after the updates.

Champion

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483 Messages

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8.9K Points

Have either of you tried to use the workaround which I posted 4 weeks ago at the top of this thread?

8 Messages

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206 Points

Jim, My problem is not with photos taken with the LR app camera but with pictures I made using the Android camera app on my Samsung phone that I then added to LR mobile on the same phone. Those are the images that stopped synching down to my LRC desktop. In the past this has worked fine so something else "broke". It's possible it was a phone update issue, but I'm starting with the Adobe products.

Champion

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483 Messages

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8.9K Points

It's entirely possible that your issue is just a slight variation on the initial reports, and thus may well have been addressed by the 5.4 update (in the sense of stopping the problem from recurring on new images). It would help to verify or exclude this by doing two things:

1. Try the workaround to see it that does "fix" the images which are currently stuck syncing.
2. Try importing new images into the LR Android app (after it has been updated to 5.4) to see if that stops the problem recurring.

8 Messages

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206 Points

Jim, a new image taken with the phone's camera app and added to LR mobile synched to LR Classic desktop. However, the 2 original "problem" images did not synch after doing this. Since I'm not using LR (cloud) on my desktop I can't download original with settings. I tried deleting the problem images from LR mobile on the phone and then re-adding them, but there was no change on the desktop.

I have restarted LRC on my desktop and the downloading issues have resolved and the missing images have downloaded.

Thanks for prompting me to try some other techniques to "refresh" the synch between the devices. :-)