PhilStone's profile

12 Messages

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248 Points

Fri, Jul 24, 2020 8:50 AM

Syncing photos taken with the Android phone LR app to LR Classic desktop

I am using the LR Mobile app on my Android phone. Until recently everything was working perfectly. Since the last update to the Android app on July 10 photos I have taken with my LR app camera continue to sync to my Adobe Cloud account but they do not get synced to my desktop LR Classic as they did previously. Photos I take with the native Android Camera app do sync to both Adobe Cloud and to my desktop LR Classic. 

Is anyone else having this problem and can anyone help me with a solution?

Thanks in anticipation.

Responses

990 Messages

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14.9K Points

1 y ago

Exactement le même problème chez moi :
Androïd 8.0 - LR  v5.31
macOS 10.15.6 - LrC v9.3  - LR 3.3

Une image prise avec l'application photo dans LR sur Androïd se synchronise correctement sur LR Web, puis vers LR application Mac, mais ne se synchronise jamais vers LrC sur macOS !

Si l'image est prise avec l'APN de mon smartphone, puis rapatriée automatiquement dans LR sur Androïd, l'image se synchronise sur tous les média sans problème !

Voir la copie d'écran



Et le message dans LrC




J'ai relancer LrC plusieurs fois afin de relancer la synchro sans parvenir à débloquer cette image en jpg , remarques les autres images prise avec l'application native de mon smartphone sont aussi des jpg, elles ont été synchronisées automatiquement dans LR, puis elles sont correctement arrivées dans LR Cloud comme prévu, et elles ne pausent pas de soucis de synchronisation !



Champion

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574 Messages

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9.8K Points

1 y ago

Yes, I just tested that and see the same as you, i.e. captures using the LR camera on Android get stuck downloading into Classic, though they do sync normally to the cloud and the rest of the ecosystem. The only way I could "fix" the issue was to delete the image from Lightroom, which obviously isn't ideal. Captures using the native camera on the Android device sync normally.

A "workaround" to preserve the captures and to resolve the syncing issue with Classic would be to use the Lightroom desktop app to export the image as "Original + Settings". When the export is completed, delete the image from the Lightroom desktop app then wait for Classic to remove the pending download from the sync activity section (Preferences>Lightroom Sync tab). Once that has disappeared, add the exported image back into the Lightroom desktop app, from where it should sync normally down into Classic (or import it directly into Classic if you no longer want it stored in the cloud as an original file).

15 Messages

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350 Points

1 y ago

I'm having the same problem too.

1 Message

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60 Points

1 y ago

Is there any indication that Adobe are working on this? I use the system because the sync was always great. This workaround is too difficult.

12 Messages

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248 Points

1 y ago

I started this thread a few days ago. Quite a few responders have indicated that they are experiencing the same problem. 

As a newbie on this forum I am not sure what to do next. What is the best method of alerting Adobe to the problem, bearing in mind that this is a service we all pay for? It is reasonable to expect that Adobe will acknowledge the problem quickly, and fix it within a short/reasonable period of time.

I am happy to take whatever action is necessary so that Adobe are formally and properly alerted to the problem.

10 Messages

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232 Points

1 y ago

This reply was created from a merged topic originally titled LR Mobile & LR Classic Not Sync DNG Files.

I recently purchased a Samsung S10e mobile, and have issues syncing DNG files from LR mobile to LR classic on my desktop.

Using the LR mobile camera app, I can take JPG or DNG images.
If I take a JPG, it will sync to LR web and to LR classic.
If I take a DNG, it will sync to LR web, but not sync to LR classic.
It seems to be hung up syncing to LR classic as I can see this in LR Sync Preferences:

In this case, the missing 6 files seem to be hung up somewhere along the line.
I rebuilt the sync data, but no change.
I downgraded the version of LR classic I'm running down to 9.0, and no change.

If I use the built in camera app, I can import the JPG and DNG files to LR mobile, which will then sync properly with LR web and LR classic on my desktop.

I can generate a diagnostic report if that will help.

12 Messages

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248 Points

1 y ago

Bob, thanks for adding your post to this thread. For me, using the LR mobile camera app, neither a JPG nor a DNG will sync to LR classic but both are there on https://lightroom.adobe.com. If I use my native Android camera app to take a JPG it syncs to LR classic. Others have reported the same.

We are waiting for the Adobe engineers to respond to these posts.

5 Messages

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132 Points

1 y ago

I'll just add my experience with the same issue in case that helps : I only get this issue with raw captures on Lr camera android.

DNG photos taken on Android with the Lr Camera synchronise with the cloud ecosystem (I can see them in the Lightroom web) but not on Lightroom Classic for desktop (the sync gets stuck at downloading forever). The issue does not appear on photos made in jpg format with the Lr Camera on Android, which synchronise perfectly with both the Lightroom ecosystem and Lr Classic.

11 Messages

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328 Points

1 y ago

Have the same problem, exactly as described. Totally weired that photos taken with the native camera app of my android phone gets sync'ed to LR Classic, but photos taken with LR mobile camera do not...

Champion

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574 Messages

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9.8K Points

1 y ago

Today's 5.4 update seems to have fixed the problem.

Adobe Administrator

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10.7K Messages

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142.1K Points

1 y ago

Updates to Camera Raw, Lightroom Classic, and the Lightroom Ecosystem were released yesterday evening and contain a fix for this issue.  Please install the appropriate update and see if it solves this problem. 

Thank you for your patience.

990 Messages

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14.9K Points

1 y ago

Bonjour, problème résolu : Androïd 8.1.0 sur smartphone gigaset GS270 plus.

Hello, resolute problem: Androïd 8.1.0 on smartphone gigaset GS270 plus.

10 Messages

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232 Points

1 y ago

Rikk,

LR mobile on my Android devices have been updated, and everything seems to be working properly.  Thank you.

Also, can you provide an update on when LR will support the Samsung S10 cameras?

Thanks!

Bob

13 Messages

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266 Points

1 y ago

I have updated both my desktop LR Classic and my Lightroom mobile on my Android phone with the latest release (9.4 and 5.4, respectively). These have not fixed my issue. I even rebuilt the synch file but there was no change. I still can see the images in question on Lightroom web and on my phone but they do not download to my desktop. The same messages appear in the Synch preferences as before.