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Adobe Photoshop Family

6 Messages

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144 Points

Wed, Dec 14, 2016 9:45 AM

Closed

Problem with [ X ] keyboard shortcut in Lightroom CC 2015.8 / 6.8 update

Working in the develop module, when I refuse a photo by pressing the X key and want to remove the photo LR crashes. This is in the develop module. In the library module it does works fine. A Bug???

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Responses

158 Messages

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2.5K Points

4 years ago

Are you running windows or IOS? I just tested this I flagged picture and then did a Cntrl-Backspace nad was prompted to delete picture. no crash. (I am windows 10 and CC LR 2015.8

Adobe Administrator

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8.2K Messages

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117.6K Points

4 years ago

@Thijs, are you using the French Language version of LIghtroom? If so, there is bug in this release regarding the X key. We are looking into it. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

6 Messages

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144 Points

4 years ago

No I'm using the Dutch version on a iMac MacOS Siera. So it is also in the Dutch Version.

Adobe Administrator

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8.2K Messages

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117.6K Points

Thank you for the information I will pass it along to the team. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

I am having the same issue with LR 6.8 crashing. 

After selecting images to delete in the  'Develop' module, and then deleting them, I cannot then change to any further image in that module. 

Trying to swap modules prompts an Error message saying 'cannot change to the new module'.

I am using LR 6.8 (in UK) on a 15" Macbook Pro Retina running OSX 10.11.6.

When then quitting the LR 6.8 application there is no option to back-up, as I normally require in Preferences.

Sometimes (but not always) after re-opening the software the problem remains necessitating an OSX restart. On next opening the software, it appears to be working normally.

Does anyone have any suggestions, please? Thanks in advance.

Steve Hurrell

Champion

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5.8K Messages

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102.5K Points

Have you been through the steps in this document? https://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html 

2 Messages

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70 Points

I'm having a similar issue; when I delete an image from disk and want to edit another, I have to exit and go back in. It's extremely frustrating. Especially given the general issues with running LR in a virtual machine.

Glad to know I'm not the only one, though.

I'm in the UK too and using LR in a Windows 10 VM.

Champion

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5.8K Messages

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102.5K Points

Odd question Trent - why a VM rather than using LR natively?

2 Messages

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70 Points

I simply don't like using Windows and prefer Ubuntu, so I just use LR in a VM.
I appreciate that I'd get better performance using Windows all the time, but it's not a huge deal to me. Especially as I'm not a professional photographer.

3 Messages

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122 Points

Same issue here!
I'm running the german Version under Mac OS X.

Champion

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5.8K Messages

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102.5K Points

That makes sense, thanks Trent.

2 Messages

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70 Points

4 years ago

Replying to Victoria's suggestion concerning this document – 
 https://helpx.adobe.com/lightroom/kb/error-changing-modules-lightroom.html 

No, I haven't tried any of these methods.  I really don't want to start uninstalling the software unless absolutely essential. It seems to be quite an old document, relating to old versions of LR. I feel the current errors occur because of the deleting issue, not the other way round. 

Steve Hurrell