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Adobe Photoshop Family

12 Messages

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210 Points

Fri, Feb 8, 2019 11:58 AM

preferences reset without my permission

Yesterday, and only yesterday, both Lightroom and Photoshop were running very slow. Both are the latest versions. And I'm running Mojave 10.14.3 (latest version I think).

 

Every tool had lag, both in Lightroom and Photoshop. Particularly the Adjustment Brush in Lightroom and the Normal Brush in Photoshop.

 

It was so bad I considered ending my contract and buying Affinity.....

 

New day, opened up Photoshop and found that my preferences had been reset, I saw a welcome screen that usually indicates a new version of the Photoshop had been installed, but it was exactly the same version as before.

 

Actions I had loaded some weeks ago were gone. The same for brushes I had loaded as well. Also, Styles I had created were gone but luckily saved in my CC Library.

 

More importantly, my performance had improved back to normal.

 

I did find out later that brush lag with Mojave can be caused by not allowing PS access in Accessibility Settings in Mojave. But, the performance of the brush in PS was fine. But, to be on the safe side I allowed PS access

 

I have now noticed all of my products have reset preferences and are treating me as a new user or at least someone who has just updated their software




Responses

954 Messages

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15.3K Points

2 years ago

Just get used to it. Worlds best image processing app in the world just can't save its settings in the cloud. Even if the word "cloud" is in its name. So you need to change settings after each upgrade which was in 2018 about 8×

If you consider Affinity, just do it. They have a relatively cheap perpetual licence. You can use both if you want to.

Meanwhile, even my computer mouse can save settings for its extra buttons into the could and sync it.

799 Messages

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11.5K Points

2 years ago

I have NO idea what’s happening to your prefs! I’ve upgraded LR dozens of times without this issue. What gets old is people who don’t know the best Mac (or Windows) practices complaining about LR, when the ignored OS is to blame. I speak as a 25 year veteran of Mac IT engineering. Run Onyx & Disk Warrior once in a while, or do a clean install?

12 Messages

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210 Points

Thanks Carlos, I hardly look at my Mac in that way, like I do my previous windows systems. I was brought up on the command line and DOS. I often if I'm a mug for buying a Mac!

Adobe Administrator

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8.6K Messages

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122.6K Points

2 years ago

Likely this was due to the installation of Photoshop 20.0.3 and 8.2 that were briefly available last week and are officially released yesterday.  Sometimes I forget to check the status of the Preference box when doing uninstalls and installs/updates. 

Let us know if it happens again.
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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90 Points

It happened to me overnight.  When I opened Lightroom today, all of my preferences are gone.  It even walked me through the tips and offered to import my information from Photoshop Express (I haven't used that for 3 or 4 years)!
THe current version is 8.2 build 1204643.

12 Messages

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210 Points

I’m canceling my full subscription to Adobe — I’ve had enough. PDF manuals littered with spelling errors. Learning resources cobbled together with videos from companies like lynda.com. Supplemented with interjections from over stretched Adobe Evangelists. GFY Adobe.

12 Messages

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210 Points

2 years ago

Thanks, Rikk, that would answer it, but boy did the performance improve after the prefs were reset. As I said my brushes etc were in CC library, so it's no great shakes.