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Adobe Photoshop Family

596 Messages

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11.3K Points

Sun, Oct 21, 2018 9:51 AM

Photoshop/Lightroom: What is CRLogTransport.exe ?

Hi,

What
is this CRLogTransport.exe program installed with PS and LR and that is constantly accessing the network and consuming bandwidth ?

Thanks in advance.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Responses

Official Solution

Employee

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1.7K Messages

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32.4K Points

2 years ago

"CR" stands for "Crash Reporter". If one Adobe application crashed during use and a crash log / dump is generated, the CRLogTransport.exe is responsible upload the crash log/dump file to Adobe server for crash analysis, per customer consent to send such info.

Principal Scientist, Adobe Lightroom

596 Messages

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11.3K Points

Hi Simon,

> per customer consent to send such info.

I have never been asked.

Also, as mentioned above, the instanciation of CRLogTransport.exe stopped after I disabled the "Machine learning" option which has apparently nothing to do with crash reporting.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Employee

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1.7K Messages

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32.4K Points

Normally, you would see a Adobe Crash Reporter dialog coming up, something like this https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html, asking to send the crash report to Adobe for analysis. Did you see a dialog like this coming up? It is possible that you might have accidentally checked one of the automatic send options in the past.

Principal Scientist, Adobe Lightroom

596 Messages

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11.3K Points

I can't remember what happened in the past but after the installation of PS CC 2019, something went wrong during the first launch of PS. It froze and I had to kill the process (and the version 2018 settings were not transferred). As I mentioned elsewhere, only after changing the properties of photoshop.exe in order to make it run as an administrator could I run it normally. So maybe a crash report was created then.

It's an old problem that I have with PS. If I don't run it as an administrator, I always get (as many others) the infamous error 16 upon startup. I never could determine which permission is missing and never received any answer about this beside the boring uninstall/re-install advice that never helped. See https://feedback.photoshop.com/photoshop_family/topics/who-can-explain-this-error-16-only-under-cert... .

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Employee

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1.7K Messages

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32.4K Points

Do you still see "error 16" in the latest PS CC 2019/LrClassic 8.0 update? 

Principal Scientist, Adobe Lightroom

596 Messages

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11.3K Points

No but PS misbehaves : it seems to ignore my preferences and doesn't load some plugins/panels. When I close the main window, the process doesn't terminate and I eventually receive access denied errors.

Lightroom fails to start because it allegedly can't create files in my TEMP folder which is on another partition :

Lightroom cannot start because it cannot create files in temporary file location  "T:\Users\<user>\Temp".

However, I do have full rights on this folder, of course.

Finally, Bridge also misbehaves and doesn't seem to find my preferences. It also reports an access denied error. Here again, the process doesn't terminate when I acknowledge the access denied error.

All is well when the 3 apps are set to "Run as an administrator".

I have the feeling that these programs are impersonating another user when running or at least for some operations. Otherwise, I can't explain the "access denied" errors.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

14 Messages

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200 Points

2 years ago

why don't you google it and find out,  like i just did....  :-)

596 Messages

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11.3K Points

2 years ago

Thanks very much for the illuminating answer. I did, and I didn't find anything useful. It seems that you are much clever than I am, so if you could provide a link, I'd be grateful.

Since a few days, as soon as I start my system the Creative Cloud app starts in the background (although I didn't check the "Launch at startup" option) and creates an instance of CRLogTransport.exe. Whenever I start Photoshop or Lightroom, each of them also launches a new instance of CRLogTransport.exe. This program is then constantly accessing the network without any pause, consuming a lot of bandwidth and inducing latency for the other processes accessing the web.

Exiting PS or LR doesn't terminate that process which continues accessing the network intensively. If I kill it, launching CC Desktop will immediately re-launch CRLogTransport and exiting CC Desktop will also not terminate the process.

Never seen this before installing the CC 2019 products.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

14 Messages

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200 Points

have had a look .
found the dir. and it had 4 empty files, open PS and another empty file open.
do not see the crlogtransport.exe  running on my system via the task manager.
so at this point in time, am not worried about this.


596 Messages

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11.3K Points

2 years ago

OK. CRLogTransport is uploading about 4 Gb of files located in C:\Users\<user>\AppData\Roaming\Adobe\CRLogs without even asking me. Can't believe it.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

204 Messages

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4.1K Points

eh? this is ridiculous... is Adobe trying to grab what Google missed ?

My firewall is set to deny all Adobe apps from acccessing the internet unless I give permission which is about once per month and when I decide to.

279 Messages

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4.3K Points

Oh my! This must be some mysterious Adobe conspiracy! Right? I'm sure it must be something to worry about. NOT!

596 Messages

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11.3K Points

You have to worry about this when such huge files are created on a SSD that may have a limited capacity and when the generated network traffic is preventing for hours other applications from working correctly. Not a conspiracy, just lack of respect for the user.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

204 Messages

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4.1K Points

Obviously James does not understand and maybe not care about the implications and insted of just leaving it alone decides to tell us not to worry simply because hes not.... tut tut.

279 Messages

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4.3K Points

Yeah, I apologize. It was uncalled for. But I really don't worry about all those weird files. It's not worth the bother to figure out what they're for, at least not worth my bother. Didn't mean to ruffle the feathers.

14 Messages

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200 Points

i wish i had one of those SSD, that may have a limit on it's capacity....  :-) :-) :-)

Champion

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5.1K Messages

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93K Points

2 years ago

Do you have any clues which Adobe app is actually creating the logs?  I looked in my CRLogs folder on both my main Mac and my test Windows machines, and I didn't see it on the Mac, while the Windows machine had three empty files.  (I've got the default privacy settings.)

Champion

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3.1K Messages

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56.1K Points

I can find some logs on my Mac, not in a 'CRLogs' folder but there are a two LogTransport folders in user/Library/Logs/Adobe. None of the files in there is bigger than 150 KB however, and there are not many files anyway. There are two Photoshop logs created today which are both 49 KB.

Johan W. Elzenga,

http://www.johanfoto.com

596 Messages

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11.3K Points

Hi John,

I'm using PS, LR, Bridge and Creative Cloud. Each of them is creating an instance of CRLogTransport.exe when launched. Each instance of CRLogTransport.exe continues to run after the launching app has terminated.

Before I changed my privacy options ("Desktop and App Usage" was initially disabled and "Machine learning" was enabled), I had a lot of log files in CRLogs. According to their creation date, they all appeared during the upgrade to the 2019 versions of PS, Bridge and LR). Overall, they used a little less than 4 Gb of disk space.

Now that I have disabled the "Machine learning" option, I see 5 empty files appearing in CRLogs when I launch PS, Bridge, LR and CC Desktop. The fifth file is created by "Adobe Desktop Service.exe" when opening the Windows session.

PS : I used Process Explorer (Windows) in order to find the owner of the log files and the Find feature of PE initially failed. Also, no way to retrieve any information about CRLogTransport.exe . I had to relaunch PE as an administrator to have access to this information. However, this could be related to the fact that on my system, PS, LR and Bridge have to be run as an administrator. Otherwise, they don't start or misbehave. Not the only one having this problem.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.