samantha_crawford_bylo3ys8nonex's profile

15 Messages

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214 Points

Thu, Dec 5, 2019 1:47 PM

Photoshop/Lightroom: System Crash

Any update Greg? Same issue here

Note: This conversation was created from a reply on: Lightroom Classic: Shut down my computer.

Responses

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Computer crashing? Make sure your graphics driver is up to date directly from AMD or NVIDIA.

15 Messages

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214 Points

2 y ago

Yes, even adobe hasn't been able to help

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

You may want to reinstall Windows and check hardware. Asystem crash or freeze requiring a computer restart usually means a low levelfailure such as a driver (bad video card driver, etc), failing hardware (harddisk, video card, etc.) or damaged OS installation.

15 Messages

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214 Points

2 y ago

Thank you Jeffrey! I did reinstall windows, this is a brand new cp, only ps and lightroom cause this issue. I have found a work around by going into task manager, then details and changing app priority and what cpu's program uses to run. Adobe has remote connected too and it has been months trying to determine issue with no prevail.

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Lightroom and Photoshop might trigger it but it's us simply accessing the driver and the driver bringing down the system. So you have more than one graphics card and driver? This is generally bad as mixing drivers causes conflicts at the OS level. Try step 7 here, specifying the preferred card with Photoshop and Lightroom: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#GPUandgraphicsdrivertroubleshootingsteps

15 Messages

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214 Points

2 y ago

Hmm, I have tried all the steps as needed to no avail. 

Employee

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1.7K Messages

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32.4K Points

2 y ago

Do a thorough check on the integrity of your system, e.g. check the RAM memory, disk, GPU driver, ...


If your system crashing while using any of the user mode applications such as Lr or PS, it is a clear indication that there is some hardware or low level driver failures on your system.

15 Messages

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214 Points

2 y ago

Nope, I have run only lightroom by itself and when saving raw files in JPEG in a batch, task manager shows cpu at 100% every single time. Was doing this in ps as well. 12gm ram 1tb sdd 8 cpu's so there should be no problem.

15 Messages

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214 Points

2 y ago

I installed 4 new 8gb ram, to get 32gb and still having the same issue. 

15 Messages

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214 Points

2 y ago

I honestly am dumbfounded, and have stumped adobe customer support who has tried helping over 10 times with different reps and over a 6 month span

Employee

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1.7K Messages

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32.4K Points

2 y ago

Just to be sure. The symptom is that your system shutdown while Lr is running exports?

Employee

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1.7K Messages

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32.4K Points

2 y ago

Please copy-n-paste Lightroom>Help>System Info...

Employee

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1.7K Messages

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32.4K Points

2 y ago

Issues might show under heavy system load which might otherwise ok. That is one possibility, Does it always happen during export? It could be inadequate cooling of the CPU cores and/or power supply.

1 Message

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60 Points

5 m ago

Hi guys, 

I have brand new Mac and my Lightroom shut down suddenly always! It is so frustrating because almost every 15 minutes it cause my computer restart. 

What should I do?