robert_pickin's profile

3 Messages

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92 Points

Mon, Aug 8, 2016 10:12 PM

Photoshop/Lightroom: Redemption service unavailable

bought a redemption card for Photoshop cc and lightroom cc and when i enter code and push activate membership i get a message back saying ---"Sorry our card redemption services not available.Please try again later" been trying 15 hours now and my new macbook is about to become a frisbee HEEEEEEEEEEEEEEEEP

Responses

Adobe Administrator

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780 Messages

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16.7K Points

5 y ago

Hi Robert --

I do know we're having some issues with some of our order management systems that we're working on fixing. Apologies for the trouble. I'd possibly wait a day and see if it lets you in.. If not, post here and we'll look into it again. 

Regards
Pete

3 Messages

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92 Points

all sorted cheers 

Adobe Administrator

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15.9K Messages

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295.3K Points

5 y ago

Let us know if you're still not able to redeem your code.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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92 Points

walked into apple store and tried on their internet and it worked straight away, cheers

Adobe Administrator

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15.9K Messages

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295.3K Points

Thanks for closing the loop.

Sr. Product Manager, Adobe Digital Imaging