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Adobe Photoshop Family

2 Messages

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80 Points

Fri, Apr 14, 2017 10:34 AM

Photoshop: Image files that it can't open even if it created them

I have a jpg image taken with a Canon G10. I can open this image in OSX Preview, I can crop it, export it to another format than JPG (I tried JPG with another compression, Tiff with no compression): whatever I do, the original image, as well as any image created from it in Preview, they won't open in Photoshop CC2015 nor LR 6.9 ! The name and file extension are always correct, and there is no hardware issue.
It will say that "Could not complete your request because the file-format module cannot parse the file"
This file seems to have something special, even the files Preview creates from it...

The only thing I found to recover it for Adobe Products is to export it to PNG in Preview, I can then open it in Photoshop.
But what is even more crazy, is that if I open this PNG in Photoshop and export it to JPG, Photoshop won't be able to open the JPG it has just created itself !!! While Preview can open it...

I can send the file to anyone interested in looking it up.

Responses

7.9K Messages

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114.4K Points

3 years ago

Can you post the file via Dropbox or similar? 

Adobe Photography Products
Quality Engineer: Customer Advocacy

2 Messages

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80 Points

3 years ago

Yes, sure, I certainly should have done that in the first place !
I've just uploaded the file (and a zipped version of it in case) here on Dropbox:
jpg here
https://www.dropbox.com/s/yqo9bnem9nf3ggw/IMG_2557.JPG?dl=0
zipped jpg here
https://www.dropbox.com/s/0hud3wbaniclnxn/IMG_2557.JPG.zip?dl=0

Thank you for your interest and let me know what's wrong with my file.

Champion

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1.6K Messages

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27.8K Points

3 years ago

Opens without issue for me in CC15 and CC17.

220 Messages

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4.5K Points

3 years ago

Sorry surlezi but IMG_2557.jpg opened without issue for me as well with 2017.1. Maybe try importing from your camera again but saving to your Desktop and try opening it from there, just as a test.