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Adobe Photoshop Family

2 Messages

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190 Points

Thu, Sep 11, 2014 6:09 PM

Answered

Photoshop: How do I download Creative Cloud (Photoshop CC & Lightroom) onto a new or 2nd computer?

I had a work computer go dead, and they ordered me a new one, and now I need to put all of my stuff back on my computer. How do I do that?

Responses

Official Solution

Adobe Administrator

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15.4K Messages

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291.4K Points

6 years ago

To install Creative Cloud desktop software on a 2nd or new computer, go to Adobe.com and sign-in with your Adobe ID, then click on Desktop under Apps to download and install your apps on the new computer. Or sign-in and go directly to this link to download your software: https://www.adobe.com/creativecloud/catalog/desktop.html

If you've lost a computer or want to deactivate a computer you no longer have, got to: https://account.adobe.com/plans and click on Manage Plan, then scroll down to the section for Activated Devices to deactivate any computers you no longer want activated.

Sr. Product Manager, Adobe Digital Imaging

Champion

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2.6K Messages

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33.7K Points

The one issue with this is that sometimes this profile with its management button and other options is not visible when signing in to Adobe.com. Sometimes it is replaced with an announcement like it was yesterday and you have to click on your name to get to information.

Champion

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2.6K Messages

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33.7K Points

6 years ago

What versions of what software, and are they cloud-licensed, serial-number-licensed?

Are you photos and LR catalog somewhere else and safe or are they getting erased as part of getting the new computer?

2 Messages

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190 Points

6 years ago

Lightroom is version 5- Serial number 1160-4001-2732-0891-8484-5826
and I'm not sure my photoshop serial number. I pay for it monthly. I downloaded them both when there was the deal going for 10/ Month some months back. Some of my catalogues were saved onto my flash drive so i still have those, and I still have them all on my camera, but where they originated from is probably already whiped clean.

Champion

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2.6K Messages

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33.7K Points

6 years ago

I had a forum moderator remove your reply so as not to let everyone see your serial number on a public forum like this.

If I remember you said you had a serial number version of LR, but you also said you had the Photography Program CC plan for $10/month that includes PS and LR and doesn't use a serial number. You also said that you had some photos and libraries on flash drives or memory cards but whatever was on your old computer is gone.

In light of what I think I remember you saying, I think to answer your original question about what to do, you should just go to https://creative.adobe.com/products, then login using your Adobe ID, and download and install both LR and PS from there, and you'll have products on your new computer. Then recover what you can from flash drives and memory cards, and start working on your recovered photos and catalog. I guess it's possible that Time Machine works via the cloud and you can restore your photos and catalog that way--I don't have a Mac so I don't know what Time Machine does when you get a new computer if anything, but if you do use Time Machine or some other recovery method to copy things from the old computer to the new computer, you shouldn't do this for the software, just reinstall the software, because the Adobe licensing mechanism doesn't work properly if you move the information from one computer to another. Reinstalling the software should recreate the licensing information on the new computer.

3 Messages

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94 Points

6 years ago

This reply was created from a merged topic originally titled How do i install cc onto a different computer?.

My laptop is crashing because I suddenly have 0 bytes of memory left. I'm trying to get my thousands of photos off of it and I want to put my cc subscription onto an old laptop. How do I go about putting cc somewhere besides my original computer destination?

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Downloading Photoshop CC on a second computer?.

I already purchased Photoshop CC on one computer and I was wondering if I can download it on this computer without repurchasing it?

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled re-installing photoshop.

I have purchased the photoshop program on 8/2/14 but recently had to reinstall my operating system. How can I download the program again?
Thanks!
Andy

2 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled reinstalling.

I am having issues with my laptop and will need to restore the system and will lose everything i have installed. If I do this how do I reinstall my photoshop?

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Switching creative cloud over to a new computer? HELP!.

I am sorry if this has been asked before - I just can't seem to find the answer. I am changing over from a windows pc to an iMac - can I use the creative cloud I pay for on my new computer and how? thanks!

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled I have new PC how can I download PS etc. that I am paying for.

Am paying for PS ect. have changed my PC want to download how can I do this

Thanks

7 Messages

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164 Points

6 years ago

This reply was created from a merged topic originally titled Sir: just made a complete restore to my PC and need reinstallation link for CC. ....

Just completed a full restore to my PC and need reinstallation link for CC.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled I just purchased the 19.99 annual membership it took my payment. how do I downloa....

2 Messages

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70 Points

6 years ago

The issue is, when you follow the directions above (Go to your account, then click Desktop) it prompts you to set up a whole new plan. Even though you are already logged in to a PAID IN FULL plan. Which is SUPER ANNOYING. Why can we not just go in and download the Creative Cloud Desktop software again? What am I missing??

2 Messages

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70 Points

6 years ago

https://creative.adobe.com/products/c...

Go here. Download Creative Cloud. Sign In. Then download your apps. Yay! Thank you: https://www.youtube.com/watch?v=y1_D5...

3 Messages

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80 Points

6 years ago

One computer.

3 Messages

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80 Points

MacBook Pro Yosemite 10.10.4.Thanks!

3 Messages

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80 Points

Agradezco la respuesta, pero no tiene nada que ver con mi problema...