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8 Messages

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530 Points

Sun, Aug 7, 2011 4:03 AM

Closed

Solved

Photoshop CS5/Lightroom: brush cursors not working on 2011 Mac/MacBook Air (OS X 10.7.x Lion)

I'm running CS5 version 12.0.4 on a 2011 MacBook Air and the brushes do not work when resized between approx 300 - 650 in size. I don't know if this is a bug but the issue occurs in Lightroom as well. Please advise when an update will be issued to fix this. The software is pretty much useless to me with this issue affecting it.

Responses

1 Message

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112 Points

9 years ago

I like to use the full size brush tip cursor but on my new Mac Pro running Lion and CS5.5 (Photoshop 12.1) the full brush tip does not fill completely. This is with all brushes, eraser, clone tool etc. Even with hardness set to 100%, spacing to 1% and no brush tip shape selected. What am I doing wrong?

This reply was created from a merged topic originally titled
Full size brush tip does not fill..

4 Messages

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82 Points

9 years ago

I have the same problem on my iMac with OSX(Lion) 10.7.2 and Adobe Photoshop CS5.1(version 12.1). The problem also occurs in Adobe Lightroom. Nobody of the helpdesk from Adobe could help me. They said that Apple must fix this problem.

Adobe Administrator

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14.6K Messages

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283.3K Points

That's not Photoshop CS 5.1

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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228 Points

9 years ago

Rich / Willy -

The only thing I can think of is that perhaps the 'shape dynamics' box is checked in the brush tool window?

Maybe?

4 Messages

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82 Points

9 years ago

None of all this. I 've really tried every option where possible and nothing helps.

15.1K Messages

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195.8K Points

A few people have luck working around it -- but it's a bug inside the video card driver, and Apple is working on a fix.

4 Messages

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102 Points

is it already fixed in the beta version of mac lion 10.7.3?
I only read that problems with Icloud safari and mail seems so be solved.

18 Messages

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272 Points

I'm running a developer version of 10.7.3 and the brush problem it is fixed.

4 Messages

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102 Points

hi there John,
what is the latest developer version?
If I instaal this latest version, do i have to reinstall all of my software again?
greetings,
Mart

18 Messages

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272 Points

Hi Martin- The latest developer version is 11d42. I'm running 11d24 and as mentioned, the brush position issue is solved in that one. Email me chardine(at)nbnet.nb.ca and we can talk more about where you get the developer version. I installed it with no problems and lost nothing from 10.7.2.

1 Message

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112 Points

9 years ago

Solved it! In the Mac System Preferences - Universal Access, setting the Cursor Size to Normal did the trick

3 Messages

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100 Points

Mine was already set to Normal. Didn't seem to fix the problem.

4 Messages

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82 Points

Thank you very much, Rich. Problem is solved. The greater the cursor size in the preferences, the greater is de deviation in Photoshop. Simple solution for this great problem.

2 Messages

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82 Points

My default was "normal" and changing it did not help.

14 Messages

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210 Points

Awesome i have had this problem for more than a year!!! Thank you sooo much

18 Messages

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272 Points

9 years ago

I've had enough waiting for 10.7.3 to be released so after making sure everything was backed up with Time Machine, I installed Mac OS X 10.7.3 build 11d24. I can report that the upgrade went smoothly and the brush issue is solved, at least to the extent I have tested it.

18 Messages

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272 Points

9 years ago

So now I will comment on the attitude of Adobe employees here at photoshop.com.

I am not the only person who has been appalled by the bedside manner of Mr. Cox et al. here on this feedback site. There are always 10 ways to say something but Mr. Cox seems to have the knack of responding in the most negative and often aggressive way. Instead of what had been said above, how about:

"Adobe is keenly aware of how important Photoshop is to its customers working on the Macintosh platform. Adobe is working with Apple (OK maybe this wasn't true but say it anyway) to solve this problem as quickly as possible and we are confident that a future update of Mac OS X will provide a solution".

The ultimate solution to all of this is for Apple to purchase Adobe, like they threatened to do a while back. Then employees like Mr. Cox would have to change their customer service ways or find another job.

Sorry to be so blunt but it has to be said.

Adobe Administrator

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14.6K Messages

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283.3K Points

Hi John, I believe that's roughly what Dave said 4 months ago with his official answer. He also reiterated about a month ago with the statement: "We are still actively working with Apple on this issue. I am sorry that I cannot offer any more on this issue than that. We and Apple are well aware of the problem and are working on a solution. When we can share more, like timing we will be sure to do that here." We work very closely with Apple to resolve these kinds of issues but we can never comment on specific fixes/timing until they're officially released.

Sr. Product Manager, Adobe Digital Imaging

18 Messages

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272 Points

Thanks Jeffrey. Your response is what customers need to hear. Just to say again, I do not now have the problem after installing a recent build of 10.7.3 so this should be resolved when the final build is released.

Adobe Administrator

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14.6K Messages

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283.3K Points

Great. Glad it's working for you. Sorry it took so long. As Chris indicated, this was probably a pretty low level fix and I imagine it requires a lot of testing. Unfortunately, with major OS releases these things sometimes get by both Adobe and Apple despite our best efforts. We appreciate your patience.

Sr. Product Manager, Adobe Digital Imaging

18 Messages

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272 Points

9 years ago

And now I see that some of the offending comments above have been removed. Interesting indeed.

4 Messages

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102 Points

Do you know when the version 10.7.3 will come out?

18 Messages

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272 Points

9 years ago

No clue as to when 10.7.3 will appear.

I assume that as a developer that Adobe has received 10.7.3 for testing. It does indeed solve the major issue of offset brush action at certain brush sizes and zoom settings but there are a couple of other issues that are not resolved in the 10.7.3 build I am running (11D24- not the latest):

1. At some zoom levels and brush sizes, the spot healing brush behaves unexpectedly- when you click the brush it leaves the dark area behind on the screen until you click somewhere else or refresh the page.

2. When you have Full size brush tip set so that you can see the extent of the brush action on the screen, the circle showing the brush tip is much larger than the actual action of the brush. Running CS4 on Leopard, with a soft, zero-hardness brush, the brush action extends in a graduated way out to the edge of the brush tip size on the screen. On CS5 on Lion running in a Macbook Air the size of the brush is much larger than the extent of the effect of the brush on the screen. I hope I have explained this clearly enough.

Can anyone from Adobe confirm that they have seen this too? BTW I have not reported this to Apple yet but I will.

15.1K Messages

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195.8K Points

We do work with Apple to test prerelease versions of the OS.
But we cannot discuss our findings, their status, their schedule, etc.

And yes, please report any bugs you find in Apple's prerelease OS versions. The more they fix before shipping, the better.

2 Messages

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82 Points

YES on CS5 I have the same issues, but not on my other Macs. Leaves dark spot even though processing is finished until a do another click. And brush sizes seem funky.

(Mini Server 5,3 2011 i7Quad 16/750 Intel 3000 Graphics, OSX 10.7.2, Wacom Bamboo Fun tablet, Magic Trackpad, NEC P221W, Adobe CS5 Design Standard, LR 4 Beta, all updated and normal.)

11 Messages

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192 Points

9 years ago

I have PSE 10 installed on my iMac and on my MacBook. Problem on iMac (NOT on MacBook) with all sizing of tools (e.g. brush, clone, eraser, etc.). The circle that is used to define the outline of the tool is always bigger than the actual application of the tool. An example is the use of a hard brush. The circle always appears as though the brush preference setting is for "FULL" when, in fact, it is set for "NORMAL". It seems that this might be a simple problem because it happens with all tools, but I can't figure it out! Please help.
iMac is 21.5" monitor with 3.06GHz Intel Core 2 Duo with 8GB of RAM running LION (Mac OS 10.7.2).

This reply was created from a merged topic originally titled
Tool Size Problem.

18 Messages

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272 Points

9 years ago

mtroum- this is problem 2 I refer to immediately above. Interesting that it's with an iMac, which I don't think runs the Intel graphics. Maybe this is unrelated to the brush/tool position issue, which, as I mentioned seems to be solved in 10.7.3. I too would like to solve this problem. Maybe it is just a setting in Ps. Any comment from the Adobe folks?

4 Messages

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82 Points

9 years ago

I have solved that problem with the solution of Rich Schiller (21 days ago):
"Solved it! In the Mac System Preferences - Universal Access, setting the Cursor Size to Normal did the trick"
And Normal means completely at the left side of the bar.

18 Messages

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272 Points

9 years ago

I have this setting to Normal too and it doesn't solve the problem for soft brush/tools with hardnesses of 0. Please look at the attached image for a comparison of how a soft brush used to work in Photoshop (lower panel) versus how it does now (upper).

15.1K Messages

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195.8K Points

You have your Photoshop preferences set differently in each case -- one for Normal Brush Tip (10.6.8) and one set for Full Brush Tip (10.7).

18 Messages

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272 Points

Thank you.

2 Messages

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70 Points

That is exactly the same issue on my machine! ...and it is now April 7th, 2013, and the problem has not gone away. I am even in PSE 11 and the problem shows up in my main account but when I log out of my main account and go to my secondary account, the problem disappears!

14 Messages

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210 Points

did you go toSystem Preferences - Universal Access, setting the Cursor Size to Normal (all the way to the left)...it worked for me today. It's a mac setting not a photoshop setting

11 Messages

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192 Points

Where does one find "Universal Access" in System Preferences???

18 Messages

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272 Points

9 years ago

You can see from the above that the brush action is smaller in the top panel (despite the fact that the brush sizes are the same), and the brush size indictor is much larger. I use a brush to quick mask areas of an image and with the current situation (top panel) it's much hard to mask precisely because the extent of the brush action bears no resemblance to the brush outline.

4 Messages

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102 Points

9 years ago

This really is a nightmare. It doesnt work good,I hope that Apple will rewrite the graphic drivers and take responsibility for their (high priced) products!
If not I will certainly not buy any macs again. Back to windows then!