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Adobe Photoshop Family

291 Messages

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6.4K Points

Sat, Dec 22, 2018 2:03 PM

Solved

Photoshop: Adobe Crash Apocalypse

All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

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Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

2 years ago

This should now be fixed in the Photoshop 20.0.3 release.
Feel free to update Photoshop and let us know if this is resolved for you.

To update Photoshop CC to 20.0.3, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
More detailed instructions for updating

Sorry for the crashes!
Regards,
Pete

1 Message

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60 Points

I have Photoshop 20.0.4. It crashes several times per day. I have restarted my computer. I agree with Rich, Do you think Adobe might waive my annual fee until I'm able to use the latest version? I will be working on editing photos and it will crash. 

1 Message

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60 Points

same here

1 Message

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60 Points

same here

2 Messages

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70 Points

me too

99 Messages

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1.7K Points

2 years ago

I have had also Photoshop crash several times on me recently.  It's only the latest version that is doing this.   I have not upgraded my Mac to Mojave yet.   I only use Photoshop a few hours per week so it's significant that I've had crashes.  I edit headshots and portraits with perhaps a couple dozen layers, most of which are not full copies of the original but just adjustment or levels etc. 

Machine is 2015 MacBook Pro maxed out.  All software is current except the OS is pre-Mojave.  I am sorry that I don't have more information about the crashing, I will keep a log from now on.  

It is feasible that the crashes occurred because I had Chrome open with a several dozen window/tabs open.  I'm not convinced that Chrome plays well with other applications and memory when a lot of windows/tabs are opened.  I've since cut back.  But again, it's only the latest version of Photoshop that is crashing on me.   Perhaps it's a memory leak like Lightroom used to have?  We shall see.  

35 Messages

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732 Points

2 years ago

C.C., along with LR and Bridge have all gone down in the last couple of days. A sign of the times?

444 Messages

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6.6K Points

I haven't had a crash of LR or PS for years! But then, I use Win10 which 'just works'.

Happy Xmas,

Bob Frost

35 Messages

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732 Points

Windows 10, so do I !!

Adobe Administrator

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15.5K Messages

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291.8K Points

Rich, I'm not seeing an submitted crash reports. I can investigate what you're seeing if you submit logs with your email address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

35 Messages

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732 Points

Jeff,if you are referring  to this issue,

Jeff,thanks for your response. .None of the options work,that is "Batch","Merger to HDR","PhotoMerge",,etc.even your"workaround" didn't do much for me.I dont use them that often so it isnt that important at the moment. However I would like to see it remedied.
Thanks again.

Im not getting a crash report,,it just that NOTHING happens when I 

Adobe Administrator

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15.5K Messages

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291.8K Points

2 years ago

Hi Stephen, thanks for submitting a crash report with your email address. I was able to find your report. The primary crasher you're hitting should be address in a forthcoming update.

Sr. Product Manager, Adobe Digital Imaging

799 Messages

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11.5K Points

2 years ago

Since you're on a Mac (I'm a Mac IT Pro), try this: Give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. (In Onyx just run everything in the Automation tab). Run Disk Warrior if you can ($120),  (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally. 

799 Messages

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11.5K Points

PS-16GB RAM is, sadly, no longer enough! I have a 16GB iMac, and have to run Memory Clean like 10 times/day, even with every other app closed! https://fiplab.com/apps/memory-clean-for-mac

294 Messages

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4.5K Points

My MacPro has 128GB of RAM, and LR 8 will gobble up as much as 85GB when doing nothing.  I too have to run Memory Clean 3 around 10/day, but only when LR is running.  Otherwise, no issues.

LR has memory leakage, plain and simple.  And the more RAM available to grab, it will do so with impunity.

18 Messages

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392 Points

We all know, that W 10 causes many problems, one gets crazy. But this time it's not Microsoft, it's CC 2019 - Macs have the same or similar problems and older version of CC work perfectly. 
I hope the promised update leads back to the traditional prefect quality - please test it first with photographers doing their daily work!

35 Messages

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732 Points

Do you think Adobe might waive my annual fee until I'm able to use the latest version?,, 

Adobe Administrator

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15.5K Messages

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291.8K Points

2 years ago

Hi Stephen, can you install the 20.0.2 update. It should fix the primary crash you were seeing the most based on the logs you submitted.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

2 years ago

I have Photoshop 20.0.4.  It crashes every time I use it!  I get a notice:  COULD NOT BUILD A PREVIEW DUE TO A PROGRAM ERROR.
I am on Photoshop CC 8 hours every day as I am a designer.  This is very frustrating!

I use Windows 10, with 16GB Ram.

Any advice?

Deb

2 Messages

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70 Points

a year ago

I get the same issue as well.  I need Photoshop for my design work and it is becoming impossible to use it.  I am extremely frustrated.  

I am also using Win 10 with 16MB DDR4 Ram. 

I am open to any advice or options people can recommend 

1 Message

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60 Points

a year ago

My photoshop is crashing every time I use it as well. Seems to be only happening since the new updates. Completely unusable.

I'm on Win10 with 16gb ram.

3 Messages

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100 Points

a year ago

Mine is crashing with the new update

Adobe Administrator

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15.5K Messages

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291.8K Points

Are you seeing a crash in Photoshop 21.0? I'm not seeing any crash reports associated with your email address. Ifyou haven't done so already, please submit all Crash Reports along with youremail address: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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100 Points

Yes I am. I have to end photoshop in the task panel. Not giving me an option to submit crash reports. 

3 Messages

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100 Points

I am running win 10 pro, I7 9700 CPU, 16GB ram , GTX1650 graphics card

Adobe Administrator

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15.5K Messages

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291.8K Points

Are you even able to launch Photoshop? At what point does it crash? If you can open the application, it may help if we could see yourPhotoshop System Info. Launch Photoshop, and select Help > System Info...and copy/paste the text in a reply.

Sr. Product Manager, Adobe Digital Imaging

3 Messages

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110 Points

It seems to be good now.
Can I uninstall Photoshop 2019?  I now have 2019 and 2020 on my SSD.

Adobe Administrator

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15.5K Messages

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291.8K Points

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.5K Messages

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291.8K Points

a year ago

Many of the crashes reported here should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.5K Messages

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291.8K Points

Does it crash or freeze? A spinning beach ball is a freeze not a crash.

Sr. Product Manager, Adobe Digital Imaging

10 Messages

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210 Points

Yes, you are correct. Sorry. It's a freeze, and I have to force quit the program. It happened five times today in the course of an hour.

10 Messages

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210 Points

a year ago

I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.

Adobe Administrator

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15.5K Messages

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291.8K Points

Different Issue

Please reference the new conversation here: Photoshop 21.0.1: Freeze/Beachball

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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102 Points

a year ago

Still very much crashes. This morning 5 crashes in one hour..... ps version21.01 System crashes since updated to Catalina.

799 Messages

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11.5K Points

a year ago

Get a Mac IT guy to come over and clean out cruft, reinstall the OS on top of itself, run Disk Warrior, do a clean install instead of the upgrade you did, there are several things they could try.