stevenewport's profile

294 Messages

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6.4K Points

Sat, Dec 22, 2018 2:03 PM

Photoshop: Adobe Crash Apocalypse

All of my regularly used Adobe products are crashing very frequently.
Photoshop & Acrobat the most, multiple times a day
Lightroom occasionally

All up to date on OS and Adobe CC. Multiple restarts. Frequently, but not always, happens when switching from one adobe product to another. No other software on my computer is acting this way

This is very aggravating

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Mojave 10.14 (18A391)
MacBook Pro (15-inch, 2016)
2.9 GHz Intel Core i7
16 GB 2133 MHz LPDDR3
Radeon Pro 460 4096 MB

Responses

Official Solution

Adobe Administrator

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780 Messages

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16.7K Points

2 y ago

This should now be fixed in the Photoshop 20.0.3 release.
Feel free to update Photoshop and let us know if this is resolved for you.

To update Photoshop CC to 20.0.3, click "Update" in the Creative Cloud desktop app next to Photoshop CC.
More detailed instructions for updating

Sorry for the crashes!
Regards,
Pete

102 Messages

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1.8K Points

3 y ago

I have had also Photoshop crash several times on me recently.  It's only the latest version that is doing this.   I have not upgraded my Mac to Mojave yet.   I only use Photoshop a few hours per week so it's significant that I've had crashes.  I edit headshots and portraits with perhaps a couple dozen layers, most of which are not full copies of the original but just adjustment or levels etc. 

Machine is 2015 MacBook Pro maxed out.  All software is current except the OS is pre-Mojave.  I am sorry that I don't have more information about the crashing, I will keep a log from now on.  

It is feasible that the crashes occurred because I had Chrome open with a several dozen window/tabs open.  I'm not convinced that Chrome plays well with other applications and memory when a lot of windows/tabs are opened.  I've since cut back.  But again, it's only the latest version of Photoshop that is crashing on me.   Perhaps it's a memory leak like Lightroom used to have?  We shall see.  

35 Messages

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732 Points

3 y ago

C.C., along with LR and Bridge have all gone down in the last couple of days. A sign of the times?

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Hi Stephen, thanks for submitting a crash report with your email address. I was able to find your report. The primary crasher you're hitting should be address in a forthcoming update.

799 Messages

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11.5K Points

3 y ago

Since you're on a Mac (I'm a Mac IT Pro), try this: Give your Mac the "once over"! Run the free Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. (In Onyx just run everything in the Automation tab). Run Disk Warrior if you can ($120),  (https://www.alsoft.com), reboot. If you can’t do Disk Warrior, at least run First Aid from Disk Utility. Also just doing a "Safe Boot" can clear out caches (restart, hold down shift until you see "Safe Boot" on the screen, then reboot normally. 

Adobe Administrator

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15.9K Messages

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296.4K Points

3 y ago

Hi Stephen, can you install the 20.0.2 update. It should fix the primary crash you were seeing the most based on the logs you submitted.

1 Message

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60 Points

2 y ago

I have Photoshop 20.0.4.  It crashes every time I use it!  I get a notice:  COULD NOT BUILD A PREVIEW DUE TO A PROGRAM ERROR.
I am on Photoshop CC 8 hours every day as I am a designer.  This is very frustrating!

I use Windows 10, with 16GB Ram.

Any advice?

Deb

2 Messages

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70 Points

2 y ago

I get the same issue as well.  I need Photoshop for my design work and it is becoming impossible to use it.  I am extremely frustrated.  

I am also using Win 10 with 16MB DDR4 Ram. 

I am open to any advice or options people can recommend 

1 Message

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60 Points

2 y ago

My photoshop is crashing every time I use it as well. Seems to be only happening since the new updates. Completely unusable.

I'm on Win10 with 16gb ram.

3 Messages

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100 Points

2 y ago

Mine is crashing with the new update

Adobe Administrator

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15.9K Messages

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296.4K Points

2 y ago

Many of the crashes reported here should be fixed in the current version, Photoshop 2020 v21.x or later. Let us know if you're still having trouble.

10 Messages

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210 Points

2 y ago

I have 21.0.1. No more recent updates. However, using Mac with Mojave it crashes constantly. I use a filter and I get the spinning beach ball. I copy and paste I get the spinning beach ball. It's pretty random, and very frustrating. So no, the newest version does NOT fix a lot of the problems. This should have been taken care of long ago.

4 Messages

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102 Points

2 y ago

Still very much crashes. This morning 5 crashes in one hour..... ps version21.01 System crashes since updated to Catalina.

799 Messages

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11.5K Points

2 y ago

Get a Mac IT guy to come over and clean out cruft, reinstall the OS on top of itself, run Disk Warrior, do a clean install instead of the upgrade you did, there are several things they could try.