Skip to main content
Adobe Photoshop Family

3 Messages

 • 

1.4K Points

Wed, Nov 14, 2018 4:35 PM

Solved

Photoshop 20.0.1: Most functions in Edit, Image, Layer, Select and Filter grayed out for image opened from Lightroom Classic

Win 10 1803, LR  8.0, I7 8700k, 64GB ram Control keys inop. Most functions in Edit, Image, Layer, Select anf Filter grayed out. Images opened directly into PS all ok. Reset prefs no help.

Responses

4 Messages

 • 

144 Points

2 years ago

This reply was created from a merged topic originally titled cannot merge layers Photoshop 20.0.1.

In Lightroom I select a photo and click "Edit in Photoshop CC 2019". After that I create layers in Photoshop and work with them, but I cannot merge layers. Ctrl+Shift+E or Ctrl+Shift+Alt+E does not work, right-click menu is inactive too. Drop-down lists menu "Layer", "Select", "Image" and "Filter" are not active.
My OS: Win10 Pro 1809
Solved by deleting CC2019 (ver 20.0.1) and installing CC2018 (ver 19.1.7). Photoshop CC2018 is stable.






120 Messages

 • 

1.9K Points

2 years ago

This reply was created from a merged topic originally titled Sometimes menus/commands are unavailable.

Sometimes when I select JPG images in LR Classic and import them in the PS, menus and commands do not work.

Steps to reproduce:

1. Select JPG images in LRC
2. Right click on them choosing "Edit in PS CC2019"
3. LRC asking whether to use the adjustments - choose YES
4. PS freshly starting.
5. Menus are blank and keyboard shortcuts like CTRL M do not work at all

As shown in the gif (it's animated gif, please click on the image if it's not moving for you). Notice blank menus.




10 Messages

 • 

284 Points

2 years ago

This reply was created from a merged topic originally titled Commands disabled in Photoshop.

I have some problem alike this. When i open a photo via lightroom, I cant duplicate the layers in photoshop cc, not using ctrl - j or the menus (all is greyed out).

If i open the image via camera raw in PS , all is ok.

Windows (10 home)  and photoshop is both installed yesterday...

Note: This conversation was created from a reply on: Photoshop: CTRL+J no longer duplicates a layer. Setting CTRL+J as keyboard shortc....

41 Messages

 • 

948 Points

2 years ago

Okay Adobe, the problem has been identified, it is repeatable, demonstrable and we're now wondering when you're going to, you know, FIX IT?

Continued radio silence does NOT help your fan base defend you, you know? 


1.5K Messages

 • 

20.1K Points

2 years ago

Of course it will be fixed. Patients grasshopper.

Author “Color Management for Photographers"

41 Messages

 • 

948 Points

Three weeks without an update? My patience is running a bit thin

1.5K Messages

 • 

20.1K Points

It's running thin because you have really no idea how software development function.
Bug has to be internally verified on different hardware and differing OS versions. Bug has to be fixed and testing the same way. Beta has to be released for the same testing. Installer has to be updated as do web sites. Documentation has to be updated. One bug alone is rarely updated too. As an actual Adobe software developer and alpha/beta for them, since 1992, I actually understand how this work takes place. And now you kind of do. Relax! When it's done, it's done.
Then there will be other bugs in every software program and the bitching and moaning can start all over again. ;-(

Author “Color Management for Photographers"

5 Messages

 • 

144 Points

OK, then how about some release notes that document the problems found so far and workarounds if available?  I get that this isn't a showstopper, but proactively telling your install base what they can expect would go a long way.

1.5K Messages

 • 

20.1K Points

Release notes are provided with an actual release
The temporary fix is found here and elsewhere on the web in various forums. That's one reason Adobe and other's host such forums. 

Author “Color Management for Photographers"

5 Messages

 • 

144 Points

Which then forces Adobe's users to hunt down every bug and new "feature" as they encounter them.  Any wonder that many feel like they're your beta testers?

BTW, I know what RN's are.  I've helped write them.  They're a list of non-compliant functions you know of from testing (along with changed behaviors).  What I'm proposing is that rather than a static document, a live list of what has been found post release be published.  Surely that list is being kept internally (I would hope).  The volume of posts on this topic alone should be informing someone that a better way to communicate that information needs to be found.

Think of it this way; How would you make an informed decision to upgrade if the only way to know, is to scan multiple forum posts which may or may not be labeled with the release ID and which may or may not be user error?

20 Messages

 • 

332 Points

2 years ago

This reply was created from a merged topic originally titled Cannot duplicate layer in new CC update.

I just opened an image in the newly update PSCC and there is NO OPTION to duplicate the layer?? It opned from LRCC as a locked background. I unlocked it and CTL-J does not work, Duplicate option is greyed out on both a right click and from the layer dropdown?? The layer says it is Layer 0 and there is NO OPTION to duplicate. WTF???

2 Messages

 • 

70 Points

Disable the start up page in photoshop & re open /  or Open photoshop before opening lightroom & then editing in photoshop

8 Messages

 • 

286 Points

2 years ago

Let's cut the name calling and encourage Adobe to become a quality, reliable, supplier of imaging software which works out of the box hassle free.  A change of internal culture is what is needed and wanted.

441 Messages

 • 

6.6K Points

2 years ago

The answer to this problem is simple: go to Preferences/General in Photoshop and tick the second option down - disable home screen. Problem solved! It's a new feature that has been added without realising it affected LR, but it is quite unnecessary so tick the box and it goes away and LR and PS work as usual.

Bob Frost

8 Messages

 • 

286 Points

Good solution, thank you Robert for sharing this tip.  I question Adobe's culture of not being forthcoming about the operational procedures of these programs.  And don't get me started on the hassle of Rush being 'not compatible' when attempting to install via Creative Cloud and the hoops to jump through to diagnose and resolve this issue [hint: required win10 update to a certain version].

5 Messages

 • 

122 Points

Awesome! Thank you, Robert, you are wonderful :) This works!! 
Yi-Chen

1.5K Messages

 • 

20.1K Points

2 years ago

It is very simple. But some people would rather vent then fix the temporary problem. 

Author “Color Management for Photographers"

76 Messages

 • 

1.2K Points

Man, you really are a child, aren't you? Sincerely, I hope you find some help with your ego problem. If you were my employee, I wouldn't want you posting on my company's forum the presented decorum. If you really are an Adobe employee, then fully agree with Jon and an internal culture change is needed.

1.5K Messages

 • 

20.1K Points

And the venting continues. 
I'm sorry the facts continue to ruin your life Geoff. 

Author “Color Management for Photographers"

76 Messages

 • 

1.2K Points

Eyeroll. As dense as they come.

Champion

 • 

749 Messages

 • 

13.3K Points

Eye roll.   Having to open Photoshop first has happened in the past and it was fixed.  This is a TEMPORARY workaround and not a big deal.  This will be fixed also.   

1.5K Messages

 • 

20.1K Points

Worse than climate change for some ;-)

Author “Color Management for Photographers"

14 Messages

 • 

488 Points

2 years ago

This reply was created from a merged topic originally titled Compatibility issue between LR and PS?.

Whenever I start PS out of LR with Command+E in order to continue editing all tools in PS are greyed out and are not selectable. The workaround I found out is to save image in .tif format and reopen it either in PS directly or with Command+E out of LR. This happens since last upgrade. Anyone an idea what is wrong?

441 Messages

 • 

6.6K Points

Read the earlier posts for solutions.

16 Messages

 • 

334 Points

2 years ago

This reply was created from a merged topic originally titled Photoshop CC 2019 Menu Items Grayed Out.

When exporting from Lightroom Classic CC to Photoshop CC with the right-click menu item "Edit In Adobe Photoshop CC 2019" the resulting files have almost totally grayed out menu items in Photoshop, making them impossible to edit or apply filters to the files, with no ability to bring the menu items back to life. Sometimes I can open Photoshop first, before clicking the Edit In selection and this process will work properly, but not always. It seems to want to fail once before I can finagle it into working properly. It is becoming a major pain in the butt, especially when editing many files in any particular project that require Photoshop. I have seen other posts on the Internet regarding this problem, but none here so I thought I would put it up.

441 Messages

 • 

6.6K Points

Read previous posts.

36 Messages

 • 

784 Points

2 years ago

I see that today there are updates for Lr CC and Br CC. Hopefully this will address the recent issues.


Peter

36 Messages

 • 

784 Points

And the first thing I noticed when I attempted update Lr CC was this ...




I think I will turn this off for now, until I feel more comfortable turning control of applying updates over to the automated process. It is turned on by default so I cleared the check mark.

594 Messages

 • 

11.2K Points

Hopefully this will address the recent issues.
No. PS has not been updated.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

36 Messages

 • 

784 Points

and there is an update for ACR too...

36 Messages

 • 

784 Points

Well! I need to do more testing, but at a first attempt the issue between Br CC and Ps CC, whereby sending from Br to Ps left the Ps menus grayed out, appears to be fixed. Yes, I did go into Photoshop Preferences and clear the "Disable the Home Screen" setting and then closed Ps before launching Br.

Also my problem with zoom "Fit on SCreen" not zooming to fill the available space also appears to be fixed.


Thank you Adobe,
Peter

594 Messages

 • 

11.2K Points

I did exactly the same and menus were grayed out like before when opening a file from Lightroom.

 

--
Patrick
www.ppphoto.fr
Hamburg ist der wahre Grund warum
Kompassnadeln nach Norden zeigen.

Adobe Administrator

 • 

8.2K Messages

 • 

117.4K Points

2 years ago

Note: This issue requires an update to Photoshop CC. Updates to Lightroom, Bridge, etc. do not affect this issue. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

36 Messages

 • 

784 Points

Ok thanks. I will stay tuned for an update to Ps CC, hopefully in the not too distant future - actually this is mildly annoying but since there is an acceptable workaround (a couple of work arounds in fact) it's not killing me. I'm still using Br and Ps.

Peter

2 Messages

 • 

70 Points

2 years ago

Same problem. This greeted me after switching from macs (10 yrs+) to windows.

2 Messages

 • 

70 Points

2 years ago

Some workarounds. Open a raw file directly to PS from explorer. Then you can start opening from LR without issue.

Keep opening from LR. After 5 images or so it works eventually which is so odd.