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Adobe Photoshop Family

14 Messages


320 Points

Mon, Oct 22, 2012 9:41 PM

Offline LR4 help not showing after upgrade (NOT SOLVED YET)


I was a LR 3.6 user and upgraded to LR 4 later on (German version), currently LR 4.2. Since the upgrade the off-line Help has never worked properly:

In the list of available help products I still only see LR 3, but not LR 4, so I cant download this help content via the help manager.

I did uninstall and reinstall the software LR 4 more than once and this did not help fixing the issue at all.

LR 3 has been uninstalled sucessfully, but the entry is still there in the help manager and the help. I see AIR, Bridge, Device Central, Photoshop all properly.

I am sure there has to be some way of manually getting rid of the LR 3 entry and adding the LR 4 ones - but how?

What is making me think about Adobe's willingness to help customers get bug free products and competence to help is the fact that I already opened up a message for a specific environment (that is German) and somebody ignoringly merged this with a thread tagged falsely as "solved" and also giving only non working suggestions for a different local en-us versions.

This bug is not solved and I would appreciate it if someone would keep it here open and visible and help rather than stow it away without helping at all.


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