michael_becker_4144243's profile

13 Messages

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428 Points

Mon, May 27, 2019 10:04 PM

“Metadata Was Changed Externally” on all imported photos since Lightroom Classic 8.3

Here are the steps to reproduce the issue:
Install Lightroom Classic 8.3 on macOS 10.14.5
Create a catalog
Import a photo
The photo will have the “Metadata Was Changed Externally” icon
 
Here are the steps to restore the expected behavior:
Install Lightroom Classic 8.2 on macOS 10.14.5
Create a catalog
Import a photo
The photo will not have any warning icon
 
Please correct the bug 8.3 to show the correct behavior of 8.2

This conversation has been merged. Please refer the main conversation:

Lightroom: HEIC photos import with Metadata Status: Changed On Disk

Responses

Employee

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51 Messages

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776 Points

2 y ago

Hi Michael,

I am unable to reproduce this issue on my end. Can you please share that particular image if possible at kanagraw@adobe.com ?

-Kanheiya

Employee

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295 Messages

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7.8K Points

2 y ago

Hi Michael,

We are not able to reproduce this issue on our end. Could you confirm the following:
  1. Is it happening with a subset of images or all images?
  2. Were these images opened in any of the external apps?
  3. What is the format of the images where you are facing the issue?
  4. Could you share a sample image with us where you are facing the issue?
  5. Which import are you doing - Add, Copy or Move?
Thanks,
Smit
Lightroom Classic Team
Adobe

Employee

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295 Messages

 • 

7.8K Points

2 y ago

Hi Michael,

We are not able to reproduce this issue on our end. Could you confirm the following:
  1. Is it happening with a subset of images or all images?
  2. Were these images opened in any of the external apps?
  3. What is the format of the images where you are facing the issue?
  4. Could you share a sample image with us where you are facing the issue?
  5. Which import are you doing - Add, Copy or Move?
Thanks,
Smit
Lightroom Classic Team
Adobe

13 Messages

 • 

428 Points

2 y ago

Hi Kanheiya, hi Smit.

Thank you very much to respond so promptly :-)

Your questions revealed to me that it seems to be only with HEIC files (from my iPhone 8). Sorry for the confusion - in the last days, I only imported my iPhone photos.

Please find here the dropbox link: https://www.dropbox.com/sh/qwr5i4gjgj7ipgc/AACldz4tpFkCKro1nbyvCHdRa?dl=0

In the subdirectory "adobe" you will find- one HEIC, iPhone 8 --> reproducing the problem on my machine (see below)- one JPG, iPhone 6 --> behaving properly, in 8.3
- one RAF, the RAW format of the Fuji X-T3 --> behaving properly in 8.3

It happens with all HEIC files.

The jpg and the RAF are only for reference, you might ignore these.
My machine: MacBook Pro 15" 2018, Mac OS 10.14.5

Here the answers to your questions:
1. Seems to be HEIC only, but with all
2. No
3. see 1.
4. see dropbox
5. copy

Thank you very much and kind regards,
Michael