Skip to main content
Adobe Photoshop Family

10 Messages

 • 

154 Points

Wed, Jun 1, 2016 2:53 PM

Closed

Solved

LR imports into a "shadow" copy of the folder

I have a folder structure with a top level folder of "Photos". Under that I have sub-folders, and often a third level. Second level folder is year, so 2016, 2015 etc. I started having a problem with LR5 and it's persisting with LR6. I import into my 2016 folder but LR creates a structure that looks like this;


D:

2016

Photos

    year1

    year2

    2016

Notice the duplicate "2016" under the root? If I look in File Explorer it doesn't exist. LR shows 2 photos in the shadow 2016 folder (I just imported 2 photos) and 85 in the real one. If I use File Explorer I have 87 photos in the real 2016 folder. No other 2016 folder has been created.

This has been driving me nuts for a while. Is this a known problem? Is there a fix?

If I drag the two photos from the shadow 2016 folder to the real 2016 folder, LR says it can't because they are already there. With a lot of messing around I can get new photos in the correct location. The folders were created with LR.


If I have a lot of photos I sometimes import into a folder outside of this structure and only drag them into "2016" as I process them. If I do that the same thing happens, a phantom 2016 folder appears, in LR only, under the root.


Thanks,

John 




This conversation has been merged. Please refer the main conversation:

Responses

Adobe Administrator

 • 

8.6K Messages

 • 

122.6K Points

5 years ago

If you Right-Click on the Phantom folder and select Show Parent Folder, what happens?
Adobe Photography Products

Quality Engineering - Customer Advocacy

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

It's probably a long standing issue resulting from a capitalisation problem, i.e. the case of one or more letters along the file path have been changed, which is no issue to the OS file system but does cause a problem as Lightroom is case sensitive in this respect. If you hover your cursor over first the top-level "2016" folder and note the full path exactly as it's displayed, then repeat with the "Photos" folder you'll likely notice a capitalisation difference somewhere along the paths.

Let us know if there is a difference, and let us know which is correct (probably it'll be the "2016" folder, it's likely that "Photos" is incorrect), then we can let you know how to fix. If it is this problem, it should be easy to resolve. 

10 Messages

 • 

154 Points

5 years ago

If I right click on the phantom folder and select "Show parent" I get a long error message beginning "Internal Error" (couldn't copy it, sorry). 

Capitalisation sounds interesting. Ah ha!! I thought this was a dead end because if I select "Properties" they both show up the same, but if, as you suggest, I hover, then lo and behold I have "Our Data" and "Our data". (Excuse me, for the sake of simplification I left out the real top level folder on this disk. Photos is one sub folder, Word another etc.


So how do I fix it please?

Thanks,

John

 

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

OK, which one is correct, in the sense that the capitalisation matches the file system? And looking at the folder structure which shows the wrong capitalisation, what's the top-level folder showing in the LR Folders Panel?

10 Messages

 • 

154 Points

5 years ago

The "phantom" 2016 folder is correct. It shows D:\Our Data\Photos\2016. This matches reality.

The "real" 2016 folder shows "Our data", lower case "d".

Presumably this fault affects other folders too, it's just that I'm not trying to import (e.g.) "2015".


Thanks,

John

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

And the top level folder of the incorrect structure that's listed in the Folder Panel? "Photos" or "Our data"?

10 Messages

 • 

154 Points

5 years ago

Sorry, don't understand.

Reality (aka File Explorer) and the phantom folder match with; D:\Our Data\Photos\2016.

The file in the LR folder structure which is holding my photos shows lower case "d" in the folder name  "Data". I guess this is why LR is getting upset. It thinks that path is D:\Our data\Photos and I have named the folder "Our Data". I bought a new pc some months ago and it looks like I've messed up the file name when transferring my data.  


John

10 Messages

 • 

154 Points

5 years ago

I'm guessing the answer is,

create a temp folder directly under the root D:

move Photos folder there.

move it back

??

Taking backups of everything first!



Champion

 • 

488 Messages

 • 

8.9K Points

NO, you don't move anything!!! Just wait until you've answered my last question and I'll tell you what steps to take.

10 Messages

 • 

154 Points

Oh no. Just speculating.  :-)

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

All I'm asking is, looking at the Folders Panel, and excluding the "phantom" 2016 folder, what is the top-level folder that's listed there? "Photos" or "Our data"?

10 Messages

 • 

154 Points

5 years ago

Hmm. Pity I can't copy screen shots into the reply. I'll try to type exactly what I see because I don't really understand what you're suggesting.


Folders

Local Disk (C:)

Our Data (D:)

   2016   <==== phantom

   Photos

       1991

       down to

       2016

Hope that answers the question.

John

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

Yes, the answer I'm looking for was "Photos". Not sure how else I could have asked, but no matter. Steps to fix:

1. Take a catalog backup, just in case.

2. Using Explorer, create a temporary folder in the root of the D drive, i.e. not inside the "Our Data" folder tree, call it something like "Fred".

3. In Lightroom, right-click on the "Photos" folder in the Folders Panel and select "Update Folder Location". In the resulting file browser, navigate to and select the "Fred" folder.

4. At this point "Photos" will disappear from the Folders Panel, and "Fred" will appear. All sub-folders of "Fred" will have "?" marks to indicate they're missing. Don't worry about that.

5. Next, right-click on the "Fred" folder in the Folders Panel and again select "Update Folder Location". This time navigate to and select the "Photos" folder under "Our Data".

6. You'll probably get a message indicating that some files or folders already exist, and asking if you wish to merge. Click on the Merge button and that should be it. The "phantom" 2016 folder will disappear, and the images in it will appear in the 2016 folder listed under "Photos", and future imports will appear in the correct folder.

Let me know if you encounter any problem with those instructions....

10 Messages

 • 

154 Points

5 years ago

Where do I send the virtual beer token to? Thanks Jim, that worked. All folder counts are good and import works properly. I don't understand how I didn't relate this to a new pc and did I copy things across properly. Anyway, thanks again.

Regards,

John

Champion

 • 

488 Messages

 • 

8.9K Points

5 years ago

No worries, glad it worked.