justdoug's profile

5 Messages

 • 

282 Points

Fri, Oct 20, 2017 12:25 PM

LR Classic on Mac - CRASHES CONSTANTLY

Running iMac (Late 2012) with Sierra Version 10.12.6

Updated to the new Classic LR and now LR crashes every few minutes - it doesn't seem to matter what I am doing, one time I changed a White Balance, other times I was making different adjustments.

of course I can't go back to the old version as my catalog was upgraded.

This is service affecting, and needs to be fix immediately.  

Responses

Employee

 • 

74 Messages

 • 

1.1K Points

4 y ago

Hi Doug,

Can you please submit the crash reports.

Regards,
R. Agrawal

799 Messages

 • 

11.5K Points

4 y ago

This isn't likely a LR Classic problem, but a Mac issue. I have a late 2015 iMac, same OS, no issues. Please give your computer the "once over"? Run Onyx (https://www.titanium-software.fr/en/onyx.html), reboot. Run Disk Warrior (https://www.alsoft.com), reboot. Or first try it from your other (admin) account, as a test. Crashes? If it doesn't crash it's a corrupted preference in your Library. Check The Lightroom Queen site for instructions on how to reset your preferences.

PS-After a LR crash you should reboot (yeah, forget Apple's advice about not having to reboot, that doesn't apply to BIG apps!)

Employee

 • 

1.7K Messages

 • 

32.4K Points

4 y ago

Try turning off the GPU acceleration from the Lightroom preferences dialog to see if it helps. For details see https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html .

Employee

 • 

1.7K Messages

 • 

32.4K Points

4 y ago

If the crash disappears after turning off GPU acceleration, try tip #2 described here (work for mac as well) https://helpx.adobe.com/lightroom/kb/crash-gpu-directx-enabled.html and try to turn the GPU acceleration back on again and see what happens.

Employee

 • 

1.7K Messages

 • 

32.4K Points

4 y ago

Hi Doug, 


When you submit the crash report, please enter your email address in the Adobe Crash Report dialog before pressing the Send button. I searched the report using your email address and found no hits.

Could you post Lightroom's system info (Lightroom>Help>System Info...) here?

Have you tried the steps that I suggested above? The other thing that you could do is resetting the Lr prefs (pressing Shift+Option when launching Lr Classic CC).