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6 Messages

 • 

248 Points

Thu, Feb 15, 2018 7:55 PM

Closed

LR Classic CC 7.2: After update my iPhone Live Photos .MOV videos are upside down.

My 3 sec videos imported fine. They played correct orientation. Now after update to LR Classic CC7.2 all .MOV videos are upside down yet the stills (jpgs) are rightside up.

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Responses

1.7K Messages

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32.4K Points

3 years ago

Thanks. This is a known issue and there is an internal bug logged.

4 Messages

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76 Points

3 years ago

Simon, I had the same problem, and I was able to downgrade easily to 7.1 through the Creative Cloud app.  The videos are displaying normally again.  (Just thought some users may not know there is a downgrade option in CC).

3 Messages

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132 Points

3 years ago

I assume this is captured in your internal bug tracker, but this is also a problem in LR Classic 7.2 for movies taken with my Samsung Galaxy S7.

4 Messages

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76 Points

2 years ago

Anyone know if this problem exists in LR 7.3 or not?

1 Message

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100 Points

This problem still exists in 7.3.

4 Messages

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76 Points

Thank you.