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Adobe Photoshop Family

1 Message

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70 Points

Fri, Oct 4, 2019 1:26 PM

lost all my pictures and preset because I upgrade the app

Please help

Responses

565 Messages

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12K Points

a year ago

When you say you upgraded the app - can you give us a bit more info? You upgraded from what version to what version? I'm guessing from Lightroom Classic to Lightroom(Desktop)? Screenshots of what you're seeing/ not seeing may help as well.

799 Messages

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11.5K Points

a year ago

Mac or Windows?

Adobe Administrator

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8.2K Messages

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118.3K Points

a year ago

With the Lightroom mobile app, the most common cause of losing presets and photos is that you've logged in with a different Adobe ID than you'd used previously. Double check that the Adobe ID you've used to log in recently is the same ID you used before the update. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

68 Messages

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1.1K Points

a year ago

And why do you think your lost all your images? Lightroom (especially Classic) leaves them where they are. So... Knowing what you'r doing??