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9 Messages

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460 Points

Tue, Mar 28, 2017 3:32 PM

In progress

Lightroom web: Public Gallery not sorting correctly

Lightroom Desktop and Lightroom mobile sort collection correctly.  When I make the collection public, the public gallery displayed via the link is not sorted correctly.  The collection spans 4 days.  The whole collection should be sorted from oldest to newest, but the public gallery is all over the place.  The first day of pictures is sorted from newest to oldest, and the rest of the photos are sorted in varying orders and out of sequence.  I have tried un-syncing, re-syncing, changing sort orders from capture date to file name to custom, and nothing works.  Again, it is sorted correctly on Lightroom Desktop and Lightroom Mobile.

 It is just the public link gallery that does not sort correctly.  The public gallery has an Icon that allows me to change the sort order.  When I re-sort from newest to oldest, it displays correctly.  When I re-sort from oldest to newest, the incorrect/random order is again displayed. 

This is incredibly frustrating!

Responses

Official Solution

Adobe Administrator

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80 Messages

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2.2K Points

2 years ago

Hi all,

I have a long-awaited update here.

On lightroom web we now have the ability to re-sort the custom sort order by several orders under the display options for sharing, as you can see in the screens below. We’ll also be looking at ways to provide sorting  options when you create shares in other client applications, as we’re not doing a good job of setting expectations now.





If you’re interested in the ability to “live sort”, please see this new thread: https://feedback.photoshop.com/photoshop_family/topics/live-sort-options-in-shares.

We added the ability to add text & dividers for the layout for albums in October, and this functionality really requires a custom order (or a lot of complexity when you change sorts). 

Cheers,
Alex

Adobe Administrator

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8.6K Messages

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122K Points

4 years ago

A couple of screenshots showing expected sort order on the various clients and a link to the gallery could help us diagnose what you are seeing.  Can you provide those?
 Adobe Photography Products

Quality Engineering - Customer Advocacy

9 Messages

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460 Points

4 years ago

Thank you.  Yes, here is the link to the public collection and two screen shots from Lightroom Desktop.  You will see from the screen shot that the first 11 photos in Lightroom desktop are sorted correctly from earliest to latest photos taken on a particular day.  The public collection shows these photos in reverse order.  Then the public collection starts showing the next days photos in the correct order except the order gets mixed up in other ways farther through the collection. 

In the second screen shot, there are pictures of my family in front of a tiger background.  The screen shots below are in the correct sequence.  The public collection mixes those photos up in no recognizable pattern. 

There are other anomalies to the public collection photo order, but this should give you a good idea of what is occurring.  The collection in Lightroom Desktop is sorted by ascending capture date.  Please let me know if anything else would help you.

Sincerely, Don


https://adobe.ly/2o7bq9K
 

Adobe Administrator

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80 Messages

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2.2K Points

4 years ago

Don -- it looks like what's happening is that there's a custom sort order applied in Lightroom Desktop, and we default to that ordering for share.

I believe that if you drag/drop re-order an image in Lightroom Desktop and then drag it back to where you want, that will "reset" the custom order to match what you want.

Let me know if that doesn't work and one of us will dig in a little further.

Cheers,
Alex

9 Messages

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460 Points

4 years ago

Hello,  I do not have a custom sort order in Lightroom Desktop.  Lightroom Desktop is set to sort by capture date in ascending order.   I have tried changing back and forth between sorting by name, by Custom, by ..., but nothing fixed the problem.   It always sorts correctly in Lightroom Desktop and Lightroom Mobile but not in the public gallery.  The order of the photos in the public gallery seems to change randomly.  For example, I tried to show my wife the public link last night and it looked different than it looked when I created the screen shots for you. 

Sincerely, Don

Adobe Administrator

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80 Messages

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2.2K Points

4 years ago

Hi Don,

This is probably a little more info than you bargained for, but hopefully it'll help you understand what's going on here.

The sort order you have selected in Lightroom Desktop doesn't actually get synced to the share, so it won't matter which you have selected for what shows up in the share. It also look like there's a bug in Lightroom Desktop where custom order values are always written into the assets. On the share view on the web, we default to sorting by either custom order if it exists, or capture date descending (newest first) if that isn't set. But because the custom order is always getting set, we aren't hitting our fallback.

For now the easiest way to work around this is to view the photos in the order you want to default to in Lightroom Desktop, and then drag/drop an image to force the custom order to re-sort (then if you drag the image back it'll be custom ordered to that same order).
We're also investigating the custom order issues on Desktop, and looking into ways to improve the experience on web given this behavior. This is definitely not working as intended right now.
Let me know if you're able to get the default view updated, or if that's not taking.
Cheers,Alex

178 Messages

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3.7K Points

I'm finding it not useful that web defaults to capture date descending (newest first) as I'm sharing Collections for the assignments I've done and the client really should be looking the photos in a chronological order for ease of reviewing. It doesn't make sense for the client to review the photos in backwards as I'm mostly doing events, and I think any photo shoot is easier to review chronologically than last photo first.

I do find it useful, in some cases, some times, to be able having a custom order. But, there needs to be a bullet proof way for me to understand and trust the way the public web view is going to look like.

I need to be able to make the decisions in which way the photos will be presented. Otherwise it's a mess.

No one can work with a mess.

9 Messages

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460 Points

4 years ago

Hello Alex,

Thanks for the information.  It helped me understand what you were asking me to do.  I have never used "Custom" sort so it took a couple of tries, but that did temporarily resolve the problem.  My guess is that this will need to be redone periodically as I add photos to the collection but I haven't tested it yet.

I don't understand how the custom order values were set in the first place.  As I said, I have never used Custom sort or any sort feature and have always let my collections default to ascending capture date.  I had wanted to learn how to do custom sorts for slideshows but never took the time to figure it out.  I guess I learned something in the process.

My suggestion is to include an option to designate the sort order when making the collection public.  From the outside looking in, this seems reasonable and relatively easy because other options can be designated such as whether a user can download pictures.

Sincerely, Don

Adobe Administrator

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80 Messages

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2.2K Points

4 years ago

Glad to hear that helped (even if it's not ideal).

To be clear, the custom order values were set because of a bug on our side -- this was a surprise to me as well when I tested it.

Thanks for the additional feedback -- I'll be following up with our teams to see if we can improve the experience here. This definitely isn't the experience we intended.

Thanks,
Alex

9 Messages

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460 Points

4 years ago

That makes even more sense.  A bug in Lightroom caused the Custom order values to be set even though I had not set them previously.  Because the custom order values were set, the public gallery was sorted on the custom sort values instead of the sort order that was displayed in Lightroom Desktop and Lightroom Mobile.  In my case, that was sort by ascending capture date. 

The temporary fix is to force the Custom order values to be reset to the same order as my desired order by (1) sorting the collection by ascending capture date (for my needs), then (2), dragging a photo out of the order to reset the custom order values, (3) then dragging that photo back to its correct order consistent with ascending capture date so that the custom order values match what I am trying to accomplish. 

Got it!  For me, understanding the details makes all the difference. 

Take care, Don

149 Messages

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3.3K Points

4 years ago

This  happened to me as well after I added and deleted some images from a Lightroom Mobil shared collection.  On the public web view ll the images that I added ended up at end. 

The suggested workaround solved the problem for now.

-louie

13 Messages

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280 Points

3 years ago

Thanks for the info. This is incredibly frustrating. I didn't see this thread with the proposed drag-n-drop fix, so instead I created a new public gallery and added my photos to it one-by-one in chronological order. 
It's great that you are working on improving the custom sort order in Desktop. However it would also be nice to be able to manually specify what sort order Lightroom Mobile should use (custom, date, filename, etc) in each collection, rather than defaulting to "custom" and falling back to "date".

Interestingly, reverse sort order on the Mobile public link seems to always be reverse capture date, even if the forward sort order is custom.

2 Messages

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134 Points

3 years ago

The custom search order workaround isn't working for me...

Please fix this Adobe! So frustrating..

13 Messages

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280 Points

3 years ago

Hey Dan try the workaround one more time. On your desktop sort your Lightroom Mobile collection by date. Drag one photo to a new location. Drag it back.

I found the instructions confusing. So, maybe my simpler instructions will help you.

4 Messages

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130 Points

3 years ago

I ́ve got the same problem. public collection does not sort correctly... I can work aroun it by  using custom order but how long can it take to fix the sorting so you dont have to do various tricks to make it work?

2 Messages

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92 Points

3 years ago

This reply was created from a merged topic originally titled Lightroom Web: Sort order of photos in an private view is different from public v....

When I privately view the photos in an album they display correctly in chronological order; however, when I create a public link to the album, the photos displayed via the public link are in a different (non chronological order). They appear to be in the order I last edited them in Lightroom Classic. Further, when viewing the photos via the public link, I can click the sort order icon which displays the photos in reverse chronological order correctly, but when I click the link again the order is reversed to the original non-chronological order.

I have tried unsharing the album and then resharing the album but the problem remains. It seems that I cannot view the album in forward chronological order unless I view them privately. Can someone help with this issue? I would really like to share my album in the correct order.