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24 Messages

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450 Points

Sun, Jul 10, 2011 4:32 AM

Solved

Lightroom: Tethering Bug: OSX 10.6.8 + LR 3.4.1 [Nikon]

I am a professional photographer who relies heavily on LR for my digital workflow. I tether my Nikon D3 and D3x to LR frequently. I've never had an issue with tethering my cameras to LR until this past week. And, after much frustration and processes-of-elimination and testing the issue across multiple machines, I BELIEVE that the problem has to do with the latest OSX 10.6.8 update when running LR 3.4.1.

You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.

Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.

Please feel free to contact me for anymore information. I really hope you can look into this issue.

Thank you,

Scott Woodward

Responses

Employee

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477 Messages

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10.7K Points

9 years ago

Thanks for the additional info.

-Ben

10 Messages

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204 Points

9 years ago

Hello LR users,

I'm afraid but I confirm the same behaviour under LR3.5RC.

I started a shooting session and get stuck after only 3 shots.....

But!......and maybe that's the key of the problem.....I was able to do more than 120 shots in a row without any hanging/crashing problem!

Where's the difference??

In first case, I sometimes changed, from the camera, a few settings , ISO or f/stops value, or WB....

In second case, I didn't change any camera settings! Only point & shoot!

Could it be the core of the problem??

23 Messages

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272 Points

9 years ago

Wow this is frustrating. To literally BUY into LR3 and now there is systemic problem with shooting with Nikon and LR3 and Apple. Btw/ turning off the camera and turning off the computer and all this BS doesn't help make for a smooth SHOOT. Which is why we are here. I urge ADOBE to stand up and get this issue resolved or there is going to be a mass exit by professional users from this very flawed product. LR3 was all about shooting tethered and I'm upset that ADOBE has there head in the sand in DENIAL about what is going on. So what are you waiting for ADOBE? GET THIS FIXED!

Employee

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477 Messages

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10.7K Points

9 years ago

Hi Bobby,

No denial here. If there were, I wouldn't bother reading the thread. ;-) Problems aren't usually too hard to fix, as long as we can produce the problem. Unfortunately, tether with Nikon on Apple using Lightroom 3.5 works great for us (and for at least a couple other people in this thread) which makes it much harder to figure out and address. Yelling about "get this fixed" doesn't help us reproduce the problem. Specific feedback and theories such as Scott and David have provide are much more constructive (though sadly not, as yet, effective). I appreciate the seriousness of professionals not being able to use our tool to do their job. Please do let me know if you have any specific information to add, beyond what has already been discussed in the thread.

Thanks,
Ben

24 Messages

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450 Points

Ben,

There seems to be an increasing amount of discord at http://forums.adobe.com/message/39320... about the LR3 tether issue. Clearly the people experiencing the problems here on this specific thread are not alone; hopefully more people will share their specific issues here in an effort to work towards a solution for the the problem(s).

Although I understand that you cannot recreate the problem(s) in your office, I still find it surprising (especially given the ubiquity of the issues here). Steve makes a good suggestion below: would you consider setting-up a remote session with some of the people who are experiencing these problems as a way to see and better understand the issues that users are facing? Candidly, if you cannot recreate the issues at your office, how do you intend to find a solution to what others are clearly experiencing en masse?

Scott

Champion

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221 Messages

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4.1K Points

Scott, can you please provide exact details of your set up - computer, camera, Lightroom and any extras. This could be helpful in attempting to isolate common factors. Thanks.

24 Messages

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450 Points

Geoff, I started this thread and my set-up is listed in the title of the post: I operate a Nikon D3 and D3x, a new MBP running 10.6.8 and the problems persist across LR 3.4.1 and 3.5RC. Scott

43 Messages

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482 Points

Scott, I've done the same thing. I had another thread running at the same time.I gave up and bought Aperture. I haven't had a single problem yet and I've probably shot 7,000 images through tether since I switched. If this is something you need make the change. Adobe clearly doesn't engineers strong enough to find the fix, or it would have been done. One nice thing though, I was reading a blog about Aperture (trying to get up to speed on it since I bought it) and the blogger wrote that lightroom 3 is NOT compatible with Lion and he could not get it to work for demonstration reasons. So he used a friends computer. Aperture showed to be a functional product. You might just cut your loses, inform your friends that may be in the same boat, and say goodbye to Lightroom 3 "the light stands for lite like amateur"

Champion

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221 Messages

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4.1K Points

Scott, I did ask for more details than you supplied. However have you tried a different user account?

24 Messages

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450 Points

Geoff,

My apologies but what other specific details would you like to know about the system I am running besides the computer type, OS version, LR version and camera types?

I have only one user account in my MBP (mine)?

Scott

43 Messages

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482 Points

9 years ago

Can't you set up a remote session with some of us that are having the problem? Or is this problem being worked on from Adobe's San Jose location? I'm sure someone looking around these boards is in the San Jose area and could reproduce the problem for you. I can't even get lightroom to acknowledge the camera anymore. It sees that it's a 5D but doesn't register any of the settings. I used to be able to get it going and then it would disconnect, but since 3.5 I can't even get a single image through tether.

43 Messages

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482 Points

9 years ago

is there any chance that this could be caused by a third party plug in? Such as gmail, or theturninggate, or timothy white plugins? Or any develop settings imported into lightroom?

23 Messages

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272 Points

9 years ago

Why were my comments removed? I'm saying Adobe is not fully appreciating the problem and I recommended people switch to Sofortbild. While Adobe decides that professional photographers are looking for a glitch free platform to shoot with. LR3 is NOT IT. Witness all these complaints and where is the acknowledgement that LR3 is seriously flawed and needs to be immediately fixed. Heck, send someone to Boulder and I'll show you the problem. If Adobe is smart they take this SERIOUSLY and issue WHITE PAPER and RECALL. And throw some serious intellect at solving this bugginess. I'm waiting...

43 Messages

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482 Points

9 years ago

it seems like this statement from Adobe's website should have about a hundred (*) next to it. such as: **as long as you are using an mac OS that is no longer sold by Apple and you do not install your OS updates.

Are the features the same in the Windows and Mac OS versions?
Yes. Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.

4 Messages

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100 Points

9 years ago

I seem to have things under control. D700 tethered to LR3.5 RC and MBP Lion.After removing all the lightroom files in the library - As per Benjemin's advice:Go into user/Library/Preferences and move any files with "Lightroom" in the name.
Did a 2 hour shoot and all was ok. Hope it stays that way.

43 Messages

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482 Points

9 years ago

I just did that and it didn't do anything for me

6 Messages

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114 Points

9 years ago

Posted very early on this issue with the latest update of LR prior to 3.5RC. Running snow leopard. Real tether issue with the connection crashing after an initial couple of frames shot and then a pause. Followed this thread and there has seemed to be lots of thoughts of USB library issues etc. I upgraded to Lion and LR3.5RC. Everything worked really well until the last couple of days shooting. Same old problem occurs. Shoot a couple of test frames then pause to change lights or what ever then carry on shooting and it crashes.

Only fix is to quit LR, turn off camera and start again. Can't tell you what a nightmare this is when trying to shoot portraits in a tricky lighting situation. Looks totally unprofessional and I really can't put up with it again. Surely you can add a error log feature to LR we can send you?? It just doesn't work!!

Please can you give us an update on these issues.

24 Messages

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450 Points

9 years ago

I am not a software engineer, but as a suggestion, would it help at all to look deeper into Sofortbild's tethering code?

As mentioned here by me (and others), Sofortbild continues to work with the 10.6.8 upgrade across all my Nikon cameras. I have moved to using Sofortbild for tethering with a watched folder in LR and have had not a single hiccup/problem/hang/lost photograph.

Clearly Sofortbild has not been affected by the recent Apple OSX updates. Perhaps there is merit in understanding what Stefan Hafeneger (the developer of Sofortbild) has done in the design of Sofortbild that renders it still workable following Apple's OSX upgrade.

23 Messages

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272 Points

9 years ago

RIGHT ON Scotty! That is exactly what LR3 should do. In fact, they should license Stefan's work... or buy out his franchise... clearly there is a work around here.

Now Adobe step up ...

Bob Carmichael
bobcarmichael.com

24 Messages

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450 Points

9 years ago

I saw today on Twitter -- and just confirmed it at http://www.adobe.com/support/download... -- that the LR 3.5 final release is now available for download.

Although I have downloaded the program, I haven't had a chance to test it yet -- but I am anxious to do so to see if the tethering bugs have been solved.

Although, I must admit, it seems curious to me that Adobe would roll-out the LR 3.5 final release and not announce it on this forum if they had in fact repaired the tethering problem.

But then again, it also seems curious to me that Adobe would roll-out the LR 3.5 final release without repairing the widely-reported tethering problem in the first place.

I will report back with my personal Nikon D3/D3x tethering findings and would encourage others to do the same.

6 Messages

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114 Points

9 years ago

Think I have made a weird discovery and not sure if its a one off with my equipment. After upgrading to Lion and LR 3.5 the problem is as worse as ever.
I've tried using other software to tether and then use a watch folder with LR. There's just not much out there and as Canon have not released Canon Utility for Lion its a real issue now with no work around!!

After testing all day though my Canon 1DSmk3 works perfectly tethered until I use the mirror up function. I shoot interiors and use the mirror up all the time. The tether crashes as soon as I raise the mirror to shoot. Would be interested to hear if this is the case for anyone else. This is probably why this is has been an intermittent problem for me as I don't always shoot with the mirror up (portraits etc)...