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24 Messages

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450 Points

Sun, Jul 10, 2011 4:32 AM

Solved

Lightroom: Tethering Bug: OSX 10.6.8 + LR 3.4.1 [Nikon]

I am a professional photographer who relies heavily on LR for my digital workflow. I tether my Nikon D3 and D3x to LR frequently. I've never had an issue with tethering my cameras to LR until this past week. And, after much frustration and processes-of-elimination and testing the issue across multiple machines, I BELIEVE that the problem has to do with the latest OSX 10.6.8 update when running LR 3.4.1.

You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.

Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.

Please feel free to contact me for anymore information. I really hope you can look into this issue.

Thank you,

Scott Woodward

Responses

5 Messages

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120 Points

10 years ago

Im wondering if Adobe has a developer copy of OSX Lion to play with. I just bought this new MBP a month ago and have been given a free upgrade to Lion when it comes out so I was planning on using it.
As it turns out... this laptop came with 10.6.8 installed, so I dont even think its possible for me to revert to a pervious version of the OS.

Side note/thought: I know Windows has some kind of usb power management that puts them in a type of "sleep mode" when the OS is trying to conserve power. I wonder if OSX is doing a similar thing, not realizing that the camera is still tethered.

Its nice to have this forum to connect with Adobe employees... Its nice to know there is someone listening to the end users out there. :)

Thanks!

Ahh.... Question: Is there a keyboard shortcut to take a photo in tethered mode?
Im so used to using " Command K " in Capture One that i kinda miss it.

Adobe Administrator

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15.9K Messages

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295.2K Points

We are testing against Mac OS X Lion, but can't comment on any specific compatibility issues until it's officially released. Sorry. We do work closely with Apple to try and address any issues we encounter. We'll keep you informed as we know more.

Sr. Product Manager, Adobe Digital Imaging

Adobe Administrator

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15.9K Messages

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295.2K Points

10 years ago

Here's a tech doc on reverting back to a previous version of OS X 10.6:

Reverting to a previous Mac OS X version

Sr. Product Manager, Adobe Digital Imaging

4 Messages

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100 Points

10 years ago

Having the same problems . D700 into LR 3.41 onto my MBP 10.6.8
I lose my tethered connection randomly - sometimes it seems that it happens when I take a break !
I thought that the cables were faulty and cleaned all the plugs , changed cables but the problem continues. I started using my Nikon Camera Control 2 but this also crashes from time to time so maybe it's not LR but the OS.
Thanks.

Employee

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477 Messages

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10.7K Points

10 years ago

I've done quite a bit of testing and am unable to reproduce this issue using any supported Canon camera. There may well be a problem with Canons, but if there is, it's a different problem. If you are having a problem with Canon cameras and tether in Lightroom, please start another thread, and provide as much detail as possible.

Thanks,
Ben

6 Messages

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114 Points

10 years ago

Hi

I am a professional photographer shooting Canon 1dsmk3 and 5dmk2. Both cameras shooting tethered to LR 3.4.1 and OS 10.6.8. I have been having the exact same issues. LR acknowledges the camera when it is tethered. If I fire a few frames everything is fine. If I pause and start shooting again the files won't download. LR still shows the camera attached and then LR will crash with spinning ball showing. The only thing I can do is then restart my MacBook Pro. I shoot with a card in the camera as my back up workflow. I have tried different CF cards, USB leads and different USB ports on my mac and nothing makes any difference.

My work around at the moment is to shoot tethered to the Canon software (Camera Window and Eos Utility). Then set up LR to auto import from a watch folder. This works fine. I thought that upgrading to Lion would help. However as far as I understand the Canon software will not work on Lion so my fall back work around will not work!

Really need this to be sorted out or if Adobe can try Lion and let us know if this helps. I rely on LR for all my work and its a real set back to have to deal with these issues.

Thanks,
Ben.

43 Messages

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482 Points

10 years ago

I shoot professionally as well and this is a real problem. I started another thread yesterday about it because this one seems to have been "solved", although hardly for me. I shoot the Canon 5d1 + 5dII and lightroom disconnects from the USB ports if you take any sort of break at all. It's absurd it's been this long with a solution besides downgrading to an outdated version of OSX, which quite frankly, makes no sense since windows users are having the same problem. Like above I always shoot to a card as well. I was going to use the Canon utility and have lightroom watch that folder but yesterday I downloaded Capture One Pro and I have to say this lightroom tether disconnect may be a blessing in disguise. Right now I'm using capture one (flawless) to tether and process the raw files and cataloging in lightroom, but this is only because I haven't had time to look at the capture one cataloging structure. Capture One Pro (i think you have to use the pro edition for tether) has a 30 day free trial so if you're having problems I would give it a try. I figured if lightroom can't get their product working within the 30 days I'll bite the bullet and pay for capture one, but I'm so impressed with capture one that I think at this point I'm a "former" lightroom user that's only still using it so I can access my old catalogs. When a professional level problem goes on this long without any action from the provider you have to ask yourself if this is a solution you want your photography business to rely on. For me the answer is no.

3 Messages

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80 Points

9 years ago

I too have had this same problem since updating both LR 3.4.1 and OS 10.6.8. I shoot with a D3x. I certainly hope there will be a fix for this. I am using a workaround now, but would like to shoot tethered through LR

6 Messages

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114 Points

9 years ago

Thought I'd follow up with my progress with this.
I was advised to delete the adobe lr plist in library.
Completely solved the issue and lr is also now much faster and responsive.

322 Messages

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7.5K Points

9 years ago

I concur with ben ... deleting the preference file and re-starting Lr did the trick ... tested a D200 and D300 connected to a Macbook Pro running Lion and Lr 3.4.1 for several hours ... no issues whatsoever ....

43 Messages

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482 Points

Still no problems with LR tether with Lion or the last version of Snow Leopard? As I had said above I downloaded a different application, which works flawlessly, but it is expensive and adds a step to my workflow because I'm still using lightroom to catalog. I'm going to be against the wall in less than 20 days when my free trial is over so I'm curious if deleting this plist file has indeed done the trick and you haven't had any problems with lightroom tether disconnecting for any unknown reason or suddenly fail to import images and/or see camera settings in the tether window. Thanks!

24 Messages

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450 Points

9 years ago

Do you mean Library > Preferences > com.adobe.Lightroom3?

Champion

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221 Messages

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4.1K Points

That would be it!!

5 Messages

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120 Points

9 years ago

If the fix stated above came from Adobe... could we get an official confirmation on it? I dont mind deleting files... I would just like to feel comfortable doing it. :)

Also... I would love to see some clear direction on exactly what file to delete and exactly how to get there. When I go to the Finder, I see two Library structures. One under Mac HD and one under Users. I dont know if it makes a difference or if they are the same Library folder.

24 Messages

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450 Points

9 years ago

I agree with Jeff on this. I am a little reluctant to delete anything. It would be nice to hear from an Adobe employee directly on this specific fix suggestion and/or any update on the progress of implementing a solution to this problem from their side. I have also held-off on upgrading to Lion for fear of compounding problems with LR3 even further. Frustrating all around.

946 Messages

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13.8K Points

Don't be reluctant about deleting the preferences. If you're scared for some reason, just change the file names (add the word "save" in there and you can always get them back). Corruption in the preferences file has caused many people headaches and moving it aside is a simple, painless and low-risk thing to try.

For an official Adobe source, see this technote:

http://kb2.adobe.com/cps/405/kb405365...

Champion

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221 Messages

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4.1K Points

9 years ago

To find the preference file for your computer look here: http://kb2.adobe.com/cps/843/cpsid_84...

With Lightroom CLOSED remove any "com.adobe.Lightroom3.plist" and Lightroom 2 plist files to your desktop and restart Lightroom which will generate new preferences.
If your problem is not solved you can simply replace the new preferences with the old.

5 Messages

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120 Points

9 years ago

Ok... a few questions...
What settings or preferences are actually stored in this .plist?
Will I need to reset anything?

946 Messages

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13.8K Points

All your preferences are stored in there, view options, which panels are open, etc. Nothing about the images or their organization as all of that is in the catalog.

Employee

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477 Messages

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10.7K Points

9 years ago

The info from Geoff and Lee Jay is correct. You won't hurt anything by removing your preference files. You don't have to throw it away, you could just move it to the desktop, for example. Then, if nothing was fixed, you could move it back and everything would be as it was before. As Lee Jay says, anything you did to change the default behavior or appearance of Lightroom is stored in this file. Nothing regarding your images or what you've done with your images is stored in this file. Also, as explained in the article that Geoff provided a link to, you want to go into the Library folder that's in your User folder.

As to whether or not throwing out the preferences will help in this particular case, I can't say. It hasn't made any difference in my testing, but your milage may vary.

-Ben

24 Messages

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450 Points

Ben, can you shed any light on Adobe's progress with this matter? Is it something you are working on or is it not a priority? An update would be appreciated, just to understand (roughly) when we might be able to expect a fix for this issue... Clearly, many people rely on the tethering function for their workflows (and in my case -- and others' cases -- it's not a "nice-to-have" but a necessity for our livelihoods). It would just be nice to have some information, please. Thank you.

Employee

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477 Messages

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10.7K Points

Yes, we are actively working on this issue. Unfortunately, I can't give an ETA, but we fully understand that sooner would be better than later.

-Ben