24 Messages
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450 Points
Sun, Jul 10, 2011 4:32 AM
Solved
Lightroom: Tethering Bug: OSX 10.6.8 + LR 3.4.1 [Nikon]
I am a professional photographer who relies heavily on LR for my digital workflow. I tether my Nikon D3 and D3x to LR frequently. I've never had an issue with tethering my cameras to LR until this past week. And, after much frustration and processes-of-elimination and testing the issue across multiple machines, I BELIEVE that the problem has to do with the latest OSX 10.6.8 update when running LR 3.4.1.
You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.
Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.
Please feel free to contact me for anymore information. I really hope you can look into this issue.
Thank you,
Scott Woodward
You can read my initial post about this problem on Adobe forums here http://forums.adobe.com/message/37883... when I was stumped about why it was happening.
Then you can see my follow-up post about this problem today here http://forums.adobe.com/message/37894... and why I think it has to do with the recent 10.6.8 update.
Please feel free to contact me for anymore information. I really hope you can look into this issue.
Thank you,
Scott Woodward
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7 years ago
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issue
d3x
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apple upgrade
bug
tethering
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hanging
lightroom
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Responses
Official Solution
kevin_tieskoetter
43 Messages
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1.1K Points
9 years ago
However, I've learned today that it apparently does NOT fix the problem for the Nikon D3x, or, more specifically, a new issue has arisen from the previous fix just with this camera. I had not had a chance to test it against the D3x previously, but I'll be looking into this problem this week.
So, if you were having tether problems and have a Nikon D3 or a Canon with the problem mentioned above, please download the latest RC and post your results.
http://blogs.adobe.com/lightroomjourn...
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jeffhubis
5 Messages
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120 Points
10 years ago
Im shooting to a new MBP. OSX 10.6.8 using a Nikon D700 body.
The tethering session seems to lose contact with the camera at random. Once I close the session and restart it things are fine again for a few minutes before the problem reappears.
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
10 years ago
Sr. Product Manager, Adobe Digital Imaging
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scott_woodward_2581743
24 Messages
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450 Points
10 years ago
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mark_corelli
2 Messages
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70 Points
10 years ago
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david_bonnier
10 Messages
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204 Points
10 years ago
We're running two D3X under tethered mode with LR 3.4.1 and 3.4 and we're easily able to reproduce this erratic issue since we upgraded to 10.6.8.......
Even LR 3.4 experiences that issue!
I have noticed something strange indeed. While LR was "stuck" during file transfer, monitor utility indicated that Apple's picture transfert extension was requesting 100% time processor...
Everything was running fine since 10.6.7...... So bad.....
Hope LR team will be able to fix that issue!!
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richard_leonard_2217501
2 Messages
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72 Points
10 years ago
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
10 years ago
Sr. Product Manager, Adobe Digital Imaging
1
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gary_heller
5 Messages
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116 Points
10 years ago
I am shooting in studio with a Canon 5D mk2. I have LR 3.4 installed on a system running windows 7. Its a 64bit operating system and LightRoom is installed in 64 bit as well. AMD Quad core processor with 8GB of RAM, 2 internal hardrives with lots of free storage.
The camera is connected to the computer via a Canon 15 ft USB 2.0 cable.
When I shoot everything seems to work fine for the first 20 images or so and then it simply does not load from camera to Lightroom after a while. I shoot with a 16gb sandisk card installed in camera and so the images are still loading into the card, but not Lightroom. The tether window still shows my camera connected with technical info appearing, but just does not receive the images.
I have tried aborting tether and then starting it back up with mixed results. sometimes it worked again for another 12-20 images and then other times does not.
Occasionally it will freeze the camera as well. A few times I have continued shooting to the card and the camera would not shoot after a bit and would appear "busy" Eventually I just disconnect the USB cable and the camera is fine again.
So, basically it works for a bit at the start of a shoot and then gives problems as stated above.
Thanks for getting on this.
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benjamin_warde
Employee
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477 Messages
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10.7K Points
10 years ago
Thanks for the detailed report. I can reproduce this problem as well, and have entered the issue in our bug database. Note that in my testing, I have only been able to reproduce the problem using Nikon cameras, not Canon. But I still need to try using the specific camera that Richard mentioned (the 1Ds MkIII). Should be able to lay my hands on one within the next few days.
Thanks,
Ben
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mark_corelli
2 Messages
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70 Points
10 years ago
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scott_woodward_2581743
24 Messages
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450 Points
10 years ago
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benjamin_warde
Employee
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477 Messages
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10.7K Points
10 years ago
Unfortunately, I couldn't say how long it might take to fix. Not being coy, I just have no idea. At this point, it's not even clear if this is a fix that is entirely within our control, or if we'll be reliant on Apple (or even Nikon) to make a change as well.
Another possible work around of course would be to revert to 10.6.7. Also not ideal, I realize, particularly if you're anticipating the upcoming release of Lion.
Thanks,
Ben
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scott_woodward_2581743
24 Messages
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450 Points
10 years ago
0
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JeffreyTranberry
Adobe Administrator
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15.8K Messages
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295K Points
10 years ago
Troubleshoot tethered capture | Lightroom 3
Right now we're suggesting users who require tethering support to stick with 10.6.7 until we're able to resolve this with the involved parties.
We'll post an update to this thread and the knowledge base document linked above when we have more info.
Sr. Product Manager, Adobe Digital Imaging
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