evan_van_dyke

3 Messages

•

140 Points

Fri, Jul 22, 2011 1:19 AM

In progress

Lightroom: Tethered capture broken on OS X 10.7 (Lion)

I have a Canon 20D. Tethered capture was working just fine before I upgraded to Lion, but now it doesn't. A snapshot of the console log shows the detail:

Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.682 tether_canon[393:307] Received message: listDevices
Jul 21 20:10:37 whitestar tether_canon[393]: listDevices
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.683 tether_canon[393:307] listDevices
Jul 21 20:10:37 whitestar tether_canon[393]: doInitialCameraScan
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.683 tether_canon[393:307] doInitialCameraScan
Jul 21 20:10:37 whitestar tether_canon[393]: setCameraRef - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.685 tether_canon[393:307] setCameraRef - retaining camera - new count: 2
Jul 21 20:10:37 whitestar tether_canon[393]: Tether task writing message 8 to host: ok
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.686 tether_canon[393:307] Tether task writing message 8 to host: ok
Jul 21 20:10:37 whitestar tether_canon[393]: Received message: connectDevice
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.686 tether_canon[393:307] Received message: connectDevice
Jul 21 20:10:37 whitestar tether_canon[393]: connectDevice
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.687 tether_canon[393:307] connectDevice
Jul 21 20:10:37 whitestar tether_canon[393]: connectCamera - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: 2011-07-21 20:10:37.687 tether_canon[393:307] connectCamera - retaining camera - new count: 2
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - GetDeviceList
Jul 21 20:10:37 whitestar [0x0-0x17017].com.adobe.Lightroom3[265]: NkDriverMacOSXEntry - result(0)

Responses

Official Solution

becky_sowada

Adobe Administrator

•

503 Messages

•

10.6K Points

10 years ago

We are aware that there are some connectivity issues with Lightroom's tether capture feature after updating to Mac OS 10.6.8 or 10.7. We're working on the issue.

Official Solution

anita_dennis

61 Messages

•

2.7K Points

9 years ago

We've updated the relevant support docs to clarify the limitations of various Canon cameras with Lion:

Known issues with Adobe products on Mac OS Lion

Tethered camera support in Lightroom 3

Troubleshoot tethered capture in Lightroom

lee_jay_fingersh

947 Messages

•

13.9K Points

"20D is not supported on Windows."

Since I've tethered my 20D through Lightroom on Windows XP, I'm not sure if this is an error or if it has changed.

9 years ago

anita_dennis

61 Messages

•

2.7K Points

It was an error in the doc. Now fixed. Thanks, Lee Jay.

9 years ago

jacqueline_lincoln_owyang

8 Messages

•

150 Points

10 years ago

Evan: We are having a LR team member work with you. Thanks for your patience.

tobias_beyerl

1 Message

•

62 Points

10 years ago

I have the same issue with Lightroom 3.4.1 and Camera Raw 6.4.1

After installing the Lion 10.7 Mac OS X update it is not possible to capture therered in lightroom.

My Equiment is a Canon 5D Mark 2.

When shooting with the camera the pictures are not transfered to lightroom 3.4.1.

Please help! :-)

evan_van_dyke

3 Messages

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140 Points

10 years ago

I look forward to hearing from a member of your LR team, then.

evan_van_dyke

3 Messages

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140 Points

10 years ago

All the posted documentation was specific to Nikon cameras, with a request to report any troubles with Canon. As my EOS-20D is Canon, I wanted to do as requested. Are Canon cameras being added to the known-issue list for Lion now?

paulo_viveiros

1 Message

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62 Points

10 years ago

I am having the same issue with my 5D and thethering with Lightroom 3.
I can see the camera but I can not capture any images or change any camera settings from the thether window.

steve_fischer

43 Messages

•

482 Points

10 years ago

they’ve been “aware” of these issues for months and have done exactly zero to fix the problem, besides copy and paste messages that they”re “working on the problem” or suggesting to downgrade software. Stupid. This has been an issue for 3 or more months now. This is not a lion specific problem. This is a tether problem with Lightroom.

clement_miller

322 Messages

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7.5K Points

10 years ago

In reading up on the issue, I saw recommended elsewhere to quit Lr, delete the Lr preference file (com.adobe.Lightroom3.plist) in the User/Library/Preferences folder (which is hidden in Lion, simply hold down the option key when selecting Go from the Finder Menu and the Library will appear in the drop down list ....

After deleting the preference file, I worked for several hours with both D200 and D300 bodies (not at the same time) and a Macbook Pro running Lion and Lr 3.4.1without issue ....

jameskachan

71 Messages

•

1.6K Points

10 years ago

I am quite angry,
Tethering doesnt work in Lightroom with a Canon 5D

I consulted the official Adobe Lion compatibility doc
http://kb2.adobe.com/cps/905/cpsid_90...
before upgrading to Lion, and it made NO mention of issues with Canon cameras tethered into Lightroom.

This just cost me $150 on a last minuet laptop rental running snow leopard due to the NEED of tethered capture when working with art directors on set.

lee_jay_fingersh

947 Messages

•

13.9K Points

Lightroom system requirements:

http://www.adobe.com/products/photosh...

"Mac OS X v10.5 or v10.6"

Why would you upgrade to an unsupported OS if you need stuff to work?

10 years ago

jameskachan

71 Messages

•

1.6K Points

Because on a page full of adobe products, written by adobe, outlining problems, it did not mention Canon cameras, it mentioned only nikons. The page mentioned only problems, so if it didnt list a problem that would affected me, one would naturally assume it was not an issue...

10 years ago

lee_jay_fingersh

947 Messages

•

13.9K Points

Or not yet known or verified.

10 years ago

angel_maitani

10 Messages

•

120 Points

Please contact this email address:

a.l9609@gmail.com

He's a genius and has taught the best of the best.

This person has been helping thousand of photographers on how to get many cameras working by not only tethered but un-tethered.

His invention is called: ATG AK1 Un-Tethered Systems.

Many Canon dslrs will work, not just the pros but beginners and Nikon, Olympus, Pentax and Sony.

9 years ago

kevin_tieskoetter

43 Messages

•

1.1K Points

10 years ago

We've found a solution to the tethering issue on 10.6.8 / 10.7 and the fix will be included in the next dot update. There were apparently changes in the USB drivers starting in 10.6.8, and, as best I can tell, the OS puts the connection to sleep after a certain period of inactivity. I'm not sure if they're doing that to reduce power consumption or some other reason, but it caused LR to lose the connection with the camera.

jameskachan

71 Messages

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1.6K Points

Wonderful,

however how far away is that?
Roughly a week? two weeks? a month?

Apple has made it somewhat difficult to go back to 10.6xx.
So I'd prefer to not have to go to the bother of wiping and reinstalling if I dont have to.

10 years ago

scott_woodward_2581743

24 Messages

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450 Points

Kevin, can you elaborate on whether you've "found a solution to the tethering issue on 10.6.8/10.7" for only the problems that Canon users are experiencing OR whether your solution will also apply to the problems Nikon users are experiencing as well, as detailed by me/others on this forum at http://feedback.photoshop.com/photosh...?

10 years ago

kevin_tieskoetter

43 Messages

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1.1K Points

The solution affects both Canon and Nikon cameras. The problem appeared to be more widespread on Nikon for some reason.

Unfortunately, I can't comment on when the update will be available, but I'm hoping our PM can chime in here.

10 years ago

clivebrooks

6 Messages

•

110 Points

Kevin, any update on this issue?

9 years ago

steve_fischer

43 Messages

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482 Points

10 years ago

it seems like you should disclose on your sales website that tether capture is not compatible at this point in time. It's not fair to have people drop $300 to find out tether wont work. This is a copy and paste from Adobe's lightroom webpage, I would say this is not a accurate statement:

Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.

Victoria_Bampton_Lightroom_Queen

Champion

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6.3K Messages

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108K Points

> It's not fair to have people drop $300 to find out tether wont work.
Do you usually buy software without trying a demo first? The trial has the same bug, so I'd hope that they'd discover the issue before dropping their cash, so they could make an informed decision.

I completely understand what your frustration, but it's a huge company. By the time the website department get around to updating that page, the engineers will have fixed and released an update. The fact that Kevin says they've already fixed it, suggests you shouldn't have too much longer a wait now.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 years ago

lee_jay_fingersh

947 Messages

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13.9K Points

"it seems like you should disclose on your sales website that tether capture is not compatible at this point in time."

Isn't it well-known at this point that Apple randomly breaks stuff all the time with their updates? I mean, it's been like this since the 80s. I don't see why people jump right into their updates without waiting a while (like a year) to see what the fallout is going to be.

10 years ago

Victoria_Bampton_Lightroom_Queen

Champion

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6.3K Messages

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108K Points

> I don't see why people jump right into their updates without waiting a while

But it's so shiny...... ;-)

The same could be said of Lightroom updates, but we recommend people update those.

I admit I no longer live on the cutting edge when it comes to OS upgrades, at least on my work machines, but 10.6.7 to 10.6.8 *should* have been a simple update. I bet you run your Windows updates too Lee Jay.

It's a pain, but it's part of choosing to live on the cutting edge - sometimes you get cut.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

10 years ago

lee_jay_fingersh

947 Messages

•

13.9K Points

"I bet you run your Windows updates too Lee Jay. "

I didn't get XP until SP2, and I didn't get Windows 7 until three months ago, skipping Vista altogether.

10 years ago

mau_219945

4 Messages

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100 Points

9 years ago

Anyone have any idea when the dot update will be out? It seems to me this is the only solution to the tethering problem and it's been 1 month since the official response by Kevin.

kevin_tieskoetter

43 Messages

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1.1K Points

There is already an release candidate available for Lightroom 3.5. It fixes the tethering issues for Nikon cameras, as well as for newer Canon cameras. However, much older Canon cameras (5D/20D/RebelXT) have more fundamental compatibility issues with Mac OS 10.7, and unless Canon releases new libraries for them, we probably won't be able to get them working in 10.7.

9 years ago

jameskachan

71 Messages

•

1.6K Points

Is there anything we as consumers can do?
Not having tethering support is a MASSIVE issue.

I just tried to use my 5D to tether into Lightroom today and it didnt work.

9 years ago

mau_219945

4 Messages

•

100 Points

This is bad news then for me since I use the tethering feature quite a bit and I really don't have the resources to upgrade my 5D to a newer model.
I'll test Aperture to see if tethering works as suggested in the post below.

If so then let the conspiracy theories begin. Admittedly knowing nothing of software engineering I have to say that I'm kind of bummed that this is broken because of USB issues. USB? it just sounds ridiculous that this is the technology that's at the heart of the problem.

9 years ago

steve_fischer

43 Messages

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482 Points

The last thing in the world I wanted to do was transfer 200,000 photos from lightroom to aperture and I certainly didn't want to learn a new workflow, so I have no dog in this fight. I'm just saying, that from my experience, using aperture the last 2 weeks to tether, I haven't had a single hiccup. I've also experimented with DSLRremote Pro with a watched folder and there have been no problems. Adobe can say what they want but my opinion is that they are dead wrong on this. It's not a library problem. it's an Adobe engineering problem. The good news is that there is a lot more high end professionals that are fed up and ditching lightroom and trashing it on their blogs, so maybe Adobe will get off their vacation and do something. Of course the other side of the coin is that by the time that happens those people are not going to want to make another change back and will just vacate lightroom all together. I've also noticed that since this failure happened lightroom is now on sale for $125.00 My guess would be the reason is lightroom is no longer compatible with current versions of Apple OS, unless you're living in the technology stone ages and don't update your software. Adobe should do the right thing and offer refunds for those of us they have totally screwed over.

9 years ago

steve_fischer

43 Messages

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482 Points

9 years ago

why does Aperture work just fine with the 5D? If it's Canon's librarie that would imply that Canon provided the library updates to Apple to make Aperture compatible. I don't think that's the case. Canon has told me, though several layers, that their libraries are not the problem, they work, just like they do with Aperture, but the other companies like Adobe are not properly revising their software.

chris_cox_2148894

15.1K Messages

•

195.8K Points

Again, the representative you spoke to probably knew nothing about the code that Canon supplies to Adobe for tethered shooting.

Adobe is using libraries from Canon. But OS APIs changed, and the Canon libraries may need an update. And I'm pretty sure Apple has an inside track on MacOS API changes.

Kevin has already given you the information you need.

9 years ago

steve_fischer

43 Messages

•

482 Points

So you're saying that Canon gave Apple updated libraries but nobody else? Or are you saying that Apple changed the Canon libraries to be compatible with Lion since they built Lion?

9 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

We don't know exactly what Apple or Canon did. We only know that the libraries we got from Canon do not work under 10.7 and need to be updated. Apple knew about the API changes, and had a longer lead time to see about fixes to their Canon tethering code.

9 years ago

steve_fischer

43 Messages

•

482 Points

sounds like some crafty engineer should go buy Aperture and find out where the difference is. It's just odd that both Apple and Canon say it's an Adobe problem. Even if it's not that means they're playing games with Adobe, so is Adobe even truly compatible with Apple or Canon or are they the stepchild? Unfortunately it's loyal customers like me that suffer. I'm pretty sure that if Adobe came out with a press release telling the world that they can't support any of their Apple or Canon users any longer because Apple and Canon are withholding proprietary information then I'm pretty sure there would be thousands and thousands of canon owners and some lightroom buyers that would get a backlash going against Apple like the Final Cut Pro X owners did.

9 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

I don't know why either company would tell you something like that. But most likely the representatives you spoke to simply don't know better.

9 years ago

steve_fischer

43 Messages

•

482 Points

or ask the guys at DSLR Remote Pro what they did, because they have their mac/canon tether capture program working 100%. And even though Capture One Pro discontinued support for the Canon 5D, the tether software still works. they just don't support it anymore.

9 years ago

chris_cox_2148894

15.1K Messages

•

195.8K Points

We've asked Canon, the ones who should know...

9 years ago

steve_fischer

43 Messages

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482 Points

where are these libraries stored within lightroom, and aperture if you know?

9 years ago

steve_fischer

43 Messages

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482 Points

can you tell me where the libraries are stored in lightroom so i can cross check them against those in aperture to see where the difference is?

9 years ago

steve_fischer

43 Messages

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482 Points

9 years ago

You have to laugh at this lie from Adobe's FAQ's:

Are the features the same in the Windows and Mac OS versions?
Yes. Lightroom 3 contains the same features and delivers the same professional, best-of-class results, no matter which platform you choose to use.

ummm "professional"... not so much. "Best of class"... what class would that be?

evan_van_dyke

Lightroom: Tethered capture broken on OS X 10.7 (Lion)

Responses

becky_sowada

anita_dennis

lee_jay_fingersh

anita_dennis

jacqueline_lincoln_owyang

tobias_beyerl

evan_van_dyke

evan_van_dyke

paulo_viveiros

steve_fischer

clement_miller

jameskachan

lee_jay_fingersh

jameskachan

lee_jay_fingersh

angel_maitani

kevin_tieskoetter

jameskachan

scott_woodward_2581743

kevin_tieskoetter

clivebrooks

steve_fischer

Victoria_Bampton_Lightroom_Queen

lee_jay_fingersh

Victoria_Bampton_Lightroom_Queen

lee_jay_fingersh

mau_219945

kevin_tieskoetter

jameskachan

mau_219945

steve_fischer

steve_fischer

chris_cox_2148894

steve_fischer

chris_cox_2148894

steve_fischer

chris_cox_2148894

steve_fischer

chris_cox_2148894

steve_fischer

steve_fischer

steve_fischer

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