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1 Message

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160 Points

Tue, Jul 26, 2011 2:08 AM

In progress

Lightroom: Tether Capture Keeps Failing (Canon 5DI and II)

Lightroom tether capture continually stops working, especially after you take any sort of break. This is happening on both my Canon 5DI and II. I’m on a mac but i know windows users are having the same problem. The USB ports stop recognizing lightroom. This has been an issue for a few months. How long is it going to take Adobe to come up with a fix to tether capture? This was your big selling point for v3 and you’re not even supporting it. It’s a total embarrassment to be working on a shoot and have a room full of creatives behind you as you’re having to restart lightroom every 3rd shot. This is a totally amatuer product at this point. It can’t be relied on. I’ve read Adobe’s suggestion of reverting back to an outdated version of OSX but this is happening in windows XP too, so it’s an Adobe problem.

Responses

43 Messages

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482 Points

9 years ago

Well I'm not looking to argue for the sake of argument, I'm just trying to get a solution because to be honest i started having problems with Capture One Pro as well.
I just talked to my Canon rep and he had a good point, I've never installed the canon EOS utility on my tether machine so there are no "libraries" installed from canon that are not working. He said that if Canon libraries are failing it must be libraries that Lightroom creates for the Canon product, and those are not updated properly...

So I don't know. I did download the 30 day trial of Aperture III and the tether works perfectly on that, but I hate to get in bed with Apple on Pro Apps because they're not the best of the best and they pull stuff like they recently did with Final Cut Pro X

Employee

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476 Messages

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10.7K Points

I should let Kevin, the engineer who actually implemented this, speak to this point. But I believe I can safely say that the Canon rep you spoke to is incorrect. The libraries we are using are provide to us by Canon. Capture One uses the same libraries, also provided to them by Canon, which is why you're having problems with Capture One as well.

If you're looking for an immediate solution, and you want to use Lightroom, and you don't want to buy a 5D Mk II (what, no extra $2,500 lying around?) is to use 10.6.8.

-Ben

43 Messages

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1.1K Points

Honestly, I'd love to be able to fix the Canon 5D tethering in Lightroom. I have a 5D myself, and am pretty bummed that the OS support for it broke in Lion. I'd certainly fix it if I could.

6 Messages

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114 Points

thing I don't get is that Aperture 3 seems to shoot tethered fine (although I didn't extensively test it beyond a few test captures). So could it be something that Apple isn't making privy to other developers?

1 Message

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62 Points

9 years ago

I'm having the same problem:

Canon 5DMII
OSX 10.6.8

Downloaded Lightroom 3.5C as instructed, but it hasn't fixed the issue.

1 Message

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60 Points

9 years ago

I am still currently having the issue

Nikon D90
OSX 10.6.8

3 Messages

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80 Points

9 years ago

After upgrading to Lion (Mac OS) I was bummed to find that EOS Utility was not compatible. My Canon 5D was never able to connect with any of the Lightroom 3 updates, but somehow, magically, it did connect and I was able to shoot tethered for several hours.

That was last week. Today, I tried LR tether again and it did not work. Nor did Capture One. Thanks to David above, I was able to shoot with Apple's Image Capture to fire the camera, which is up on a 12 foot boom for shooting rugs.

How is it that Image Capture can fire the camera and import the image flawlessly, but these uber apps can't do it? All the "libraries" blah blah blah sounds like excuse making to me. Just fix the damn thing.

3 Messages

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80 Points

One thing I must add for clarity is that LR3 never tethered properly for me in either OSX.6 or in OSX.7. Every time I downloaded an update, I'd try it again and it never worked. I was always forced to use EOS Utility. Not horrible, but why sell the tethering feature if I does not work with anything approaching reliability? You have no idea how embarrassing it is to be on site with a client expecting results and getting none.

I was delighted when tether started working last week. I thought "FINALLY!" Alas, it was not to be. I had to use a free Mac app!

6 Messages

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114 Points

that exact thing happened to me not long after I installed 10.7, but then wouldn't work after that (although, I never had a problem with LR3 before the upgrade to 10.7). I'm with you though - I don't buy into the "changed libraries" argument as the Apple software doesn't seem to have a problem (not sure if you tried it, but Aperture seems to connect to 5D fine and I have to use it on a daily basis for my older 5D).

43 Messages

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1.1K Points

Believe whatever you like, but I've been completely honest here. Lightroom and Capture One both use Canon's libraries. Aperture and Image Capture use a different method of tethering through the Image Capture APIs. In order for Lightroom to support the 5D going forward, we'd have to write a completely new tethering interface for it, and the 5D and the 20D would be the only cameras that it would gain with that effort. We have limited resources, and we've not had time to do this work for a 6 1/2 year old camera that even Canon no longer supports. Capture One has made the same decision; they also no longer claim to support the 5D for tethering on the Mac.

3 Messages

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80 Points

9 years ago

Sorry if I sound a little miffed, but Adobe claims to support the 5D in LR3. It has never worked. Why not disappoint people on the front end with the news that Canon's libraries are incompatible, rather than claim to support the camera and it not work?

As I said, this isn't just because I upgraded to Lion, it never worked at all, ever.

6 Messages

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114 Points

9 years ago

I dunno - original 5D worked for me with LR3 and 10.6 (usually), just not with 10.7... Although to be honest I generally prefer tethering to capture one, but maintaining images in LR3. I only bought Aperture because LR3 and C1pro quit working in 10.7 (well, I also made photo books in aperture, which LR3 didn't support although can't wait to try that part in LR4!).

I shoot a lot of e-commerce and C1 works waaaaay better and faster for naming files at time of capture, so Kevin, that would probably be my biggest feature request going forward for tethered captures! That, and maybe use the apple libraries so tethering doesn't break with every OS update? Is that possible?

43 Messages

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482 Points

9 years ago

The thing that has pissed me off throughout this whole ordeal is that Adobe can't even get there story straight on who to blame, besides not taking blame themselves.

Right off the bat it was Apples fault according to Adobe. In this thread there are comments from Adobe employee Kevin who said "There was a tethering problem introduced in Mac OS 10.6.8 and 10.7 when the USB libraries were updated." and even replied to one of my posts in this thread clearly laying blame squarely on Apple. he said "
And have you asked Apple when they plan to fix the problem that they introduced in their OS update?

Adobe is working on it - but dot releases take time."

Then the blame seemed to shift to Canon because Kevin left this message in the same thread " It appears that the Canon libraries are failing on OS 10.7, and unless we get an update from them, there's not much we can do. I don't know what the chances are that they'll release a new version of this (very old) library."

Then it became both canon and apples fault when Kevin said "There were two issues with tether. The first is that in 10.6.8 and later, Apple changed USB port behavior so that if a camera were idle too long, it would lose the connection (presumably this was a change made for the sake of power savings, though I have no idea). The second is that Canon's tether libraries for older cameras, such as the 5D, do not work in 10.7 (see the various posts above). "

Throughout the months of trying to get this resolved I heard from other posters and Adobe employees alike that I essentially brought these problems on myself because I rushed out and upgraded to Lion. Apple is the OS and Adobe claimed to support the OS. The OS has no obligation to Adobe, but Adobe does have an obligation to it's customers to continue to change or modify their existing code to remain compatible with the OS that they claim, on the product packaging, to be compatible with. If you're going to write software to ride the coattails of a OS so you can sell software to the OS's customer base then you take on that responsibility and the challenges it may bring to update your software to remain compatible as the OS evolves. Instead Adobe took on an attitude of "hey it worked at one point, then Apple upgraded their OS". OS's never stand still, they are in a constant state of evolution. to bad the same couldn't be said for Adobe Lightroom.

Hopefully everyone will remember Adobe's own advice of not being a fool and upgrading software versions when Adobe hits you up to upgrade to Lightroom 4 which is in public Beta now. If you upgrade and you have problems it's your own fault for upgrading, so says Adobe.

I've moved on to Aperture and have been very happy and haven't had a single issue since doing so, but since Adobe wouldn't honor refunds for claiming to support a product that it turns out they only partially support, so i will stick around here and other forums to get my moneys worth.

Employee

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476 Messages

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10.7K Points

Hi Steve,

You'll be pleased to know that there is no need for you to be pissed off. Those were two separate problems. Apple did indeed make USB changes in 10.6.8 which broke tethering in Lightroom, to one degree or another, for ALL cameras. That problem has been fixed by Lightroom update 3.6.

The problem with the Canon 5D (and 20D) is a completely separate issue, which has not been fixed, and is not likely to be fixed, for reasons which Kevin and Chris have already explained at great length.

Thanks,
Ben