Skip to main content
Adobe Photoshop Family

2 Messages

 • 

700 Points

Tue, Sep 29, 2015 1:48 PM

Planned

86

Lightroom: Support for importing Live Photos (iOS 9, iPhone 6s)

Just got iphone 6s. One new feature is "Live Photos" which while taking a still picture also takes a 3 sec movie. When imported into Apple's Photos app each Live photo becomes 2 files, a movie file and a normal picture file that can be edited. In lightroom the imported Live photo file is only a movie file, which can"t be edited. Can this be changed in a future update so that importing also gives a normal still picture file and a movie file?

Responses

12 Messages

 • 

354 Points

3 years ago

I'm also still getting green thumbnails for maybe 20-30% of my imported iPhone 7 Live Photo .mov files. Lightroom CC 2015.12 Build 1125239, macOS Sierra 10.12.6

I sure wish Adobe had the desire to fix this but it seems there are many bugs they just don't seem to care about. Very frustrating

-Ray

6 Messages

 • 

194 Points

3 years ago

So you have fixed the loooong standing bug with green thumbnails in the new version of Lightroom (7) but not in the old version (6). At the same time removing the possibility of buy a standalone version. So you are basically forcing us to buy a subscription to get an a fix for an old bug. This is sooo low of you. I am really pissed of.

Champion

 • 

5.9K Messages

 • 

104K Points

Hang on, there's another Lightroom 6 release yet to come on 26 October. It may be fixed in that too (I'm not sure!)

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

36 Messages

 • 

458 Points

Hi Michael/anyone, can you clarify which version of Lightroom has fixed this green blob defect?  I have just upgraded to 6.14, and the green blobs are still there.   Would Lightroom Classic fix this defect?

2 Messages

 • 

72 Points

3 years ago

Yeah it needs to be added. I don’t get what’s so hard about it, Google photos app has uploading and downloading of Live Photos too, and I believe with Lightroom CC’s (2018) cloud based software and unison between all devices should be a main reason to do so. Lightroom Classic CC is also now seperate so professionals won’t have to worry aboun Live Photos.

2 Messages

 • 

72 Points

3 years ago

Also, the idea’s category should probably be switched to Adobe Lightroom CC because Lightroom Classic doesn't need Live Photos.

6 Messages

 • 

194 Points

I need Classic AND Live Photos

9 Messages

 • 

228 Points

3 years ago

Same here, need Classic and Live photos! Don‘t want to use Apple‘s photos app for iPhone (live) photos while paying for Adobe’s Photography plan.

21 Messages

 • 

306 Points

3 years ago

Dear Adobe,
You do not listen to your customers wishes and you do not fix what is broken. I am not going so subscribe anytime soon, well, never, I am already gone.
Dear developers, good luck, I am sure you are good hearted.
Regards.

36 Messages

 • 

458 Points

3 years ago

Okay so after talking to support and being told that the green blob issue has been finally solved in Lightroom Classic CC, I took the plunge and upgraded to the subscription plan.  Unfortunately, this information was incorrect - the green blobs are all still there!!  This was my sole reason for upgrading - Classic CC 7.1 doesn't seem to offer much compared to LR6.14, so now this never-ending defect still has not been resolved, and I'll need to contact support in the morning to get the subscription refunded.  Can someone from Adobe please actually give us some clue as to when this ridiculous defect is going to be finally resolved??

36 Messages

 • 

458 Points

3 years ago

After repeatedly upgrading my catalog from LR6 to LR7, *most* of the green blobs have disappeared, leaving a handful of stubborn ones that just refuse to budge. I tried exporting and reimporting, which is what actually seemed to be the breakthrough in getting it to work during the repeated upgrades, but even that doesn't work.  LivePhoto plays just fine in Finder, but stays green inside LR.

4 Messages

 • 

114 Points

3 years ago

I as a beta tester for Photoshop 3.0-5.5 (not CS) and based on my experience and the others who were in a beta testers discussion forum Adobe pretty much ignored the issues and problems we found. After PS 5.5 I quit, it was just too frustrating. Clipping path service

Adobe Administrator

 • 

508 Messages

 • 

9.7K Points

3 years ago

Mark,
We need the Live photo you are using.
I am contacting you offline.

Thanks,
Sunil

36 Messages

 • 

458 Points

3 years ago

Thanks Sunil - received.  Will reply to you there.

32 Messages

 • 

1.4K Points

3 years ago

This reply was created from a merged topic originally titled Apple Live Photo support.

I'd love to see support added for live photos.  They really are a fantastic feature for pictures.  Especially if you have young kids.  Google Photos supports them, so it seems to not be locked down to Apple being able to support them only.

15 Messages

 • 

396 Points

3 years ago

This reply was created from a merged topic originally titled Lightroom Classic: Real support for Apple Live Photos (Highly demanded Feature Re....

Hi there,

since more than three years now, there is this great photo feature called "Live Photos" on Apple's mobile devices. But there is still no real support for Live Photos in Lightroom since then. That's a little bit weird because Lightroom claims to support nearly all common camera models with frequent camera updates still lacks support of Live Photos.

The problem is, it's not enough to just import the still image and the corresponding movie file so that in the end there two separated files which I never can't export back to the Apple photos app as an original Live Photo. The only solution is to support Live Photos in the same way they are working on an iOS device like iPhone or iPad.

What is the reason for the lack of support? Is it a legal problem. Are there unacceptable restrictions or  from Apple? What else? Because I really would like to go back fully to Adobe Lightroom but can't right now as I'm using Live Photo very often. You'll love it too especially when you have kids or a lot of action shots.

 

I asked google, the adobe support hotline, the german forum but no one was close enough to the Lightroom developer team to give a qualified answer. And if the answer is that not enough professionals are interested in this feature, I don't care as long as somebody qualified could give me a final explanation why it's not supported or if there will be a 1 percent chance it ever will be. And with qualified I mean somebody working at the Adobe Lightroom team.

 

Please excuse my english but I'm no native english speaker and this topic is a very emotional one because I really love Lightroom but it almost got useless for me because of the lack of real support for Apple Live Photos. And as long as I want to work with an all-in-one solution – to not double my amount of work – I have to stick with the very unprofessional Apple Photos app. : (

 

So, please Adobe, c'mon! Reach out to your (paying) supporters! Make an official statement! Pleeeeeease!!!

 

Patrick

15 Messages

 • 

396 Points

I'm not sure if it was a good idea to merge my request with this topic. First of all it is too important for me to get lost anywhere in this conversation and more importantly the topic creator here is talking about separated files which I explicitly described is not what I expect from a full working iOS Live Photo support. So, dear topic merger, did you read my whole post after all?? I don't think so. : (
So could you please dis-merge or at least point some of the requested qualified Adobe Lightroom developers in this direction to reply to this post?

15 Messages

 • 

396 Points

My thread is completley off topic because somebody who wasn't able to completly read my request or understand it, decided falsly it belongs here. So is there anybody that can help me out here? Please.

Champion

 • 

5.9K Messages

 • 

104K Points

I wasn't the one who merged, but between us... merging is a good thing. The more votes a request has, the more attention it tends to get.

I'm afraid your request for an official statement may not be granted though, because Adobe doesn't pre-announce what they're working on.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

15 Messages

 • 

396 Points

Thanks for your answer but the problem I have, is that the people here are talking about something completly different, so my request is unheard and stuck inbetween forever. : (
I'm not interested in just importing Live Photos. I want them work like on an Apple device. It seems people here don't care about that Lightroom splits the Live photos in one JPEG and one video file. That's not the way it's supposed to work. Not for me, actually. It should work like in photos app and there should be an option to reimport them back to Apple photos without getting broken.

15 Messages

 • 

396 Points

It would be great if somebody would truly understand what I mean. It seems like nobody reads the full text and meaning of it ...

Champion

 • 

5.9K Messages

 • 

104K Points

That's ok, I got it, and when the engineers get to look at Live Photos, they'll see your posts. Whether they'll go "all the way" on support, I don't know. I hope so.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

1 Message

 • 

62 Points

3 years ago

I'm on Lightroom 2015.12 Build 1125239 and I'm still getting green blobs in place of my Live Photos. Is there a fix coming at all for this? 

Adobe Administrator

 • 

8.6K Messages

 • 

122.3K Points

Lightroom CC2015.14, released in December is the last update for the previous version of Lightroom. The current version is 7.3.1 and was released in April. Have you tried upgrading?  Is there a reason you are still using the older version?
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

 • 

60 Points

2 years ago

I agree. I bought LR6.14 specifically to improve my photo cataloguing, and am dismayed to be facing the same (ongoing) issue which has been repeatedly flagged up to Adobe and not resolved.
Have just imported about 500 photos from my iPhone, and around 20-30% have failed, with a green preview thumbnail and no image or movie file to view when opening them.
Feeling pretty ripped off. 
And no, I don't want an ongoing subscription to LR7CC, particularly as it seems the issue is ongoing with that version as well.
:(