richard_vanderlippe's profile

5 Messages

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130 Points

Wed, Nov 7, 2012 4:25 AM

Lightroom: Secondary Window blocks mouse clicks even when closed after switching desktop spaces

I've submitted an issue for this with Adobe but, perhaps because of some communication issues, they have reported that they are unable to reproduce the problem. My question to the community is - can anyone else verify the following - using my steps and explanation?

Environment: iMac 27" with only the single monitor.
OS 10.8.2.
Lightroom 4.2

Basic Description of Problem:

After invoking the window for a "second monitor" - which pops up on top of my main display screen, I can close the second window and click on items which were hidden under the second window. If, however, I switch to another "Desktop Space" on the Macintosh and switch back, the area where the second monitor window was located becomes a "dead space" where mouse clicks to select something no longer work.

My current workarounds:

1. Open and close the secondary window again - and the area "covered" by the window will start responding (problem is - you need to do this every time - a pain if you set up something like PhotoShop CS6 and Photomatix in different Desktop Spaces to switch to when processing).

2. Move the window as far as you can off the screen - so the area doesn't overlap anywhere you'd want to click. This works as long as Lightroom is running. If you quit, however, the window position coordinates are updated (even if the window is closed) so the entire window is located within a valid monitor area.

Step-by-Step (somewhat abbreviated since this isn't a QA report forum ;)

1. Launch Lightroom and - just to ensure you're really able to see the issue (and working the way I do) - make sure the display is mostly maximized to fill the monitor.
2. Switch to Library (if not there already) and switch to Grid view.
3. Either click on the icon to open the "secondary display" or - go to the menu option Window>Secondary Display>Show to open the window.
4. Just to make this obvious - if it happens - resize this new window (on top of your main display - remember - I have only the one display) - so large it covers many of the image previews displayed in "Grid" mode.
5. Close (Hide) the secondary window display. Either click the close button - or use the Window menu to deselect "Show".
6. At this point - I can click on images which were previously covered by the secondary window - and my mouse clicks select the images, etc.
7. Switch to another desktop. Use "control + right arrow" or something.
8. Switch back to the desktop space where Lightroom is located.
9. Try clicking on an image in the grid view which was previously covered by the secondary window.

Does it respond? In every case - my mouse clicks fail at this point. It's as if the secondary window - while "closed" - is now masking the main display after switching to another desktop and back.

Responses

27 Messages

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420 Points

6 y ago

Just a follow up. I installed 6.1.1 (CC) last night and I can confirm it is still an issue!

Adobe Administrator

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10.8K Messages

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142.3K Points

6 y ago

Wesley, Paul and Greg,

I have been trying to duplicate this but cannot on either my MBPr nor my MBA. I am able to edit the area under the second screen window after dismissing.

Are you all using iMacs?
Are you using any tablets or pointing devices?
How are you closing the secondary display panel?

67 Messages

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1.2K Points

6 y ago

iMac here - 27" Mid 2011

Are you thinking its a graphics card issue?

I'll have a try on my Macbook Pro - see if it also happens there - will let you know.

67 Messages

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1.2K Points

6 y ago

Macbook Pro - Early 2013 - 15"

It doesn't happen. Can't reproduce it. Rikk - Think you might have hit on a possible cause. Wonder if the others are on iMacs too - as you have suggested.

Paul

Adobe Administrator

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10.8K Messages

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142.3K Points

6 y ago

All three of you are on iMacs. I don't have one with which to test so I can't say for sure but I am suspicious.

27 Messages

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420 Points

6 y ago

Apologies for the delay in replying but I'm in a different time zone.

Anyway... Yes later 2009 iMac, 8gb, ATI Radeon HD 4850 512 MB. Single monitor and a single desktop. I have had this machine since 2010 but the issue didn't appear until LR 4

In answer to your question it doesn't seem to make any difference how I open or close the window. I am using and have always used a USB connected mouse and different brands at that.

If it is of any help changing the screen resolution back and forth resolves the issue.

I have a macbook pro but I have never run lightroom on it. I'll test it later today.

Greg

27 Messages

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420 Points

6 y ago

Follow up and just to confuse the issue...

I just tried this on my circa 2008 Macbook pro and had exactly the same issue. Used to pop up the window then closed it again with and the screen was dead where it was previously visible. Toggling again gave me access.

Yosemite 10.10.4, 2GB, NVIDIA geForce 8600M GT 256MB

It's a mystery and looks like it's only affecting earlier machines... maybe...

cheers

Greg

16 Messages

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280 Points

6 y ago

I've seen this on multiple MBPs, multiple versions of OS X and multiple versions of LR. It's hard to believe that this is hardware/device related. It seems more likely to be a software bug

16 Messages

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280 Points

6 y ago

BTW I don't suppose you'll recreate this easily if you use multiple displays.

5 Messages

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130 Points

6 y ago

I'm the one who originally reported this. It has been interesting to read the many comments - particularly after so much time.

I'm still using Lightroom - v.5.7 on an iMac 27" with 10.8.5.

And - this still happens - but not only for the very first invocation and closure of the secondary window.

To clarify - if I open the secondary window on top of Library view (particularly in Grid mode since the selection issue becomes more noticeable) - and then close the secondary window. The area in the Library grid where the secondary window was covering a moment ago will show the subtle "mouse-over" shift - but clicking doesn't select an of the image thumbnails.

But - I tried this multiple times and if I repeat those steps again - I can't get the problem to occur. So - while I mostly don't use the secondary window (it's not much use for a single monitor system) - it I accidentally invoke it - and close it - I just find I have to close it and open it again.

27 Messages

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420 Points

6 y ago

In my case the mouse overs do not work. I wasn't sure about this but tested this morning on my iMac and the area remains totally unresponsive. Except that the window resizing mouse cursor can appear and allow you to resize the phantom window thus reducing it's area of influence (which is what led me to the cause)

I use the secondary window all the time on a single monitor in map mode so I can see a reasonable size image of the photo I'm investigating as I am coordinating a lot of older images and it helps to be able to examine the image in detail. So it became an issue for me from lightroom 4 onwards.

Now that it's an easy fix (toggle the window) I'm less concerned than when I used to restart lightroom to clear the issue, then progressed to toggling the screen resolution until I finally realised what the culprit was! And that was only recently which, in turn, led me to this bug report thread.

Much easier now.

And to Mr. Adobe. I've been writing software for 35 years and I have much empathy with the the inability to reproduce a particular problem so always happy to provide feedback.

Greg

27 Messages

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420 Points

6 y ago

Information update. Installed Mac OSX 10.11.1 and still running 6.1.1... The issue is still apparent.

16 Messages

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280 Points

6 y ago

Yep for me too. I recently bought LR6 and installed it on a fresh install of OS X 10.10.5. I normally cycle a secondary windows with Cmd-F11 in loupe mode so I can temporarily get a bigger view of a photo in map view and sometimes in library grid view. And then a little while later, the part of the primary window that it covered stops responding to mouse clicks.

27 Messages

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420 Points

6 y ago

Just for information. Mac OSX 10.11.2 and Lr 6.3 (2015.3)... The issue is still apparent.

Employee

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478 Messages

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10.7K Points

6 y ago

I see that I replied to this thread three years ago (and look at that profile pic - it's like I haven't aged a day!) but based on my comment it doesn't sound like I actually tried the steps that Richard originally posted. I have tried the steps now, and I am able to reproduce the problem, and I've made sure that the engineers are aware of the issue.

Thanks,
Ben

Edit - Actually, looking at Richard's second comment, it sounds like this was fixed, and then broke again. Anyway, I've written it up in our bug database, with luck we can actually get this taken care of.