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19 Messages

 • 

360 Points

Wed, Jan 4, 2012 12:24 PM

Solved

Lightroom: Publish Services doesn't display folder name correctly (French/Mac)

Hi,

In LR, I have an intermittent problem where for Folders published to Hard Disk, the folder name sometimes is not visible, only the number of items in the folders. See the 2 attachments. I have to quit LR and restart the application to resolve the problem, until it happens again a few days later. My system is in french.

Is this a known bug?

Thanks,

Responses

Official Solution

19 Messages

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360 Points

9 years ago

Problem now fixed in LR4

Thanks !!!

704 Messages

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8.5K Points

9 years ago

That looks like a removable or remote storage device. Is this a case where the app is displaying the items before the device is 100% ready?

19 Messages

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360 Points

9 years ago

I doubt it. Here is my setup: iMac 24 inch with 8Gb RAM. LR is installed on my Hard Disk. The catalog is on the same drive. The pictures are on an external firewire 800 drive.

19 Messages

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360 Points

9 years ago

Maybe I should report this to Adobe support? are they usually helpful for these types of issues?

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

We're monitoring issues here. It would be helpful to track down steps to reproduce reliably so we can investigate.

Sr. Product Manager, Adobe Digital Imaging

19 Messages

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360 Points

9 years ago

Well, it ended up being quite easy for me to find the way to reproduce the problem on my iMac and on an my MacBook Air. So 2 different computers running the latest MacOS X system and the latest Lightroom program.

Now, I'm french, and my system is in french. So I may not have the right terminology here in english...

See the attached image.

If the last time LR was quit, the Hard Disk publication folder was closed (i.e.: the triangle identified by the arrow in red in the attached image was pointing to the left), then the problem will happen the next time I open LR.

If the last time LR was quit, the Hard Disk publication folder was opened (i.e.: the triangle identified by the arrow in red in the attached image was pointing downward), then the problem will not happen the next time I open LR.

Hope this is clear. I'm surprised this has not been identified before by more people.

Champion

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5.9K Messages

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103.8K Points

9 years ago

I've seen the same behaviour on either Flickr or Facebook Publish Services, when setting up new services. It may even have been both, but I was tracking another bug at the time so don't remember the details. I haven't managed to track down reproducible steps yet, but just in case it offers an additional clue...

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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15.4K Messages

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291.4K Points

9 years ago

Thanks Yvon,

One other question, is the drive you are publishing to a slower memory stick type device or a faster USB hard drive type device?

Sr. Product Manager, Adobe Digital Imaging

19 Messages

 • 

360 Points

9 years ago

Hi...

I am publishing to my iMac internal HD.

19 Messages

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360 Points

9 years ago

Not able to reproduce on your side?

19 Messages

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360 Points

9 years ago

I guess I have to report this enjoying problem to Adobe customer service...

Champion

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5.9K Messages

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103.8K Points

9 years ago

You are of course welcome to do so, but I have been able to reproduce it on demand now, and a bug report is in.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

19 Messages

 • 

360 Points

9 years ago

Great! Thanks. Were you able to reproduce this by simply doing like I described above, or where there any other things that you had to do to see the problem? I'm wondering if a workaround exist (any particular LR configuration that would make the problem go away) other than restarting the app.

Champion

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5.9K Messages

 • 

103.8K Points

9 years ago

I can't reproduce the lack of folder names when creating the service again now (that worked first time), but you were absolutely right about the panel being closed when quitting being the issue. Nice catch.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

19 Messages

 • 

360 Points

9 years ago

Hi,
Is there a reference number for the bug report that I could also track? is this doable. Otherwise, I may report the problem as well.