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Adobe Photoshop Family

1 Message

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90 Points

Mon, Sep 2, 2019 11:36 AM

Lightroom: Problems with payment

Hi. There were problems with paying for the program. I paid a full package through the site, the money was debited. After that for this very package, he wants to write off money from the card from the phone. Why did it happen? And what to do? thanks

Responses

Adobe Administrator

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8.6K Messages

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122.4K Points

a year ago

Please contact Adobe Customer Care regarding billing and payment issues.  We don't have the ability to handle those in this forum.  Thanks!

https://helpx.adobe.com/contact.html
Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

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391 Messages

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6.2K Points

a year ago

Your account associated with the email that you've used in the forum shows that you have a valid subscription.  Make sure you use the same Adobe ID to login on all devices.  Trying logging out and logging in again to be sure.  If that still does not work, can you please include a screen shot?

Thanks,
Peter