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14 Messages

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250 Points

Fri, Jul 8, 2011 5:20 PM

Solved

Lightroom: Problems with Develop with a brand new Imac I5 computer running program

lightroom 3 with my new imac I5 software editing program is freezeing up when I am trying to edit photos in Develop. It shows lightroom is not responding error message.

Responses

2.1K Messages

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32.2K Points

9 years ago

Did you have Lightroom on another computer first, where it was working properly? If so, did you move your catalog and files to the new computer? If that is true, how did you go about that?

Champion

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5.8K Messages

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102.2K Points

9 years ago

Gina's mentioned on another thread elsewhere that this is specific to brush strokes, that it's ok for the first few strokes and then stops responding. She also mentioned that using 3gb of her 4gb of RAM at that point. I've pointed her back to this thread before we all confuse ourselves!

14 Messages

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250 Points

9 years ago

Thanks you too :) just learning my new mac and now just received both of your replies. This is the first time I installed lightroom onto my mac and I imported them from my memory card I use a D7000 Nikon and use SanDisk Extreme III card as well as SanDisk Extreme Pro Cards, Tech support at Lightroom as well as Apple were not able to figure out the problem. When I go to the Activity Monitor it shows a message lightroom not responding I hope this helps a little more :) Thanks Again ahead of time. Gina

Adobe Administrator

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14.7K Messages

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283.5K Points

Do you have the 3.4.1 update installed? (Choose Help>Updates... in Lightroom)

Sr. Product Manager, Adobe Digital Imaging

14 Messages

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250 Points

Hi Jeff yes I have the current update installed.

2.1K Messages

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32.2K Points

9 years ago

Have you tried images from another source (not the D7000) or of a different file type (JPEG instead of Raw)? Are the images or catalog stored on a local drive or an external of some sort?

Just trying to figure what is different about your setup that might cause this behavior.

14 Messages

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250 Points

9 years ago

I have my photos in my pictures on my computer and I just tried uploading some new photos from my friends external hard drive and the photos are doing the same thing when I try to edited them in Develop mode it works if I only use it one time say using lighting the photo but when I do a new item to edit the photo I start getting it to slow down, than it starts showing the spinning wheel and I go to check the Activity Monitor it shows lightroom not responding and shows all my 4gb ram being used by the program. Do you think I need to buy more ram ?? Thanks ahead of time.

14 Messages

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250 Points

9 years ago

also all my photos are Raw Nef done over to DNG files.

216 Messages

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3.9K Points

9 years ago

Gina, what exactly are you doing before LR gets unresponsive? I have a much lesser system than yours and don't have your problem.
Where are the DNG files and you catalog files?

2.1K Messages

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32.2K Points

9 years ago

If you check Activity Monitor before launching Lightroom, how much RAM is being used? How much is left for Lightroom?

14 Messages

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250 Points

9 years ago

Right now it shows

Free 2.24 GB
Wired 642.7 MB
Active 756.8 MB
Inactive 398.9 MB
Used 1.76 GB

2.1K Messages

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32.2K Points

Could you post the memory usage, as you do here, for the system in these three states?:

1. Before Lightroom is open (above)
2. Just after opening Lightroom.
3. When Lightroom becomes non-responsive (in below screen shot).

I'm wondering if this is a sudden grab for memory, of if it is already using this much memory and the freeze is something else.

14 Messages

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250 Points

Brett if you look down below I posted them for you to see the first photo shows right before I used lightroom than the other photos showing using lightroom showing a message of lightroom not responding error message along with how much ram it's using. :) Thanks Gina

Adobe Administrator

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14.7K Messages

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283.5K Points

9 years ago

Do you have any other applications or anti-virus software running? Can you post a screen shot of all the processes running in Activity Monitor?

Sr. Product Manager, Adobe Digital Imaging

14 Messages

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250 Points

No Virus program installed on my Imac and photos below for you to see. Thanks

216 Messages

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3.9K Points

Have you deleted/removed the preferences file yet?

474 Messages

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10.7K Points

9 years ago

Also, what specifically are you doing in Develop? Victoria mentions that this only happens for you when you are making brush strokes for local corrections. Is that correct? If so, I'm wondering, are you using a mouse, or a stylus and tablet (such as a Wacom tablet)?

Thanks,
Ben

1 Message

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60 Points

Ben, I am having this issue using brushes and I am using a Wacom tablet. I have a iMac with 12GB of RAM. Any idea why the tablet might be causing an issue? I don't think this was happening when I was using a mouse for editing.

14 Messages

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250 Points

9 years ago

Hi I am using a plain mouse, Here is a few screen shots I took from my cell phone showing it using a lot of Ram using the program and with out using it. I hope I upload them right for you to view them. Also when I go to develop my photo say if my lightening needs to be lighten than any other thing that might need corrected to make my photo look good for print, I hope this makes sense :)

15 Messages

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266 Points

don't you have a screen capture utility on a Mac? on windows/PCs it's just the PrtScn button or Alt+PrtScn for a window itself, then paste the image somewhere. Photos from computer monitors are difficult to read.

14 Messages

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250 Points

9 years ago

another photo



216 Messages

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3.9K Points

9 years ago

Gina, I would recommend to first delete the preference file for Lightroom which can be found in: User>Library>Preferences and is named com.adobe.Lightroom3.plist
Do this with Lightroom closed and Lightroom will create a new when you reopen it.

15 Messages

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266 Points

9 years ago

This problem has been affecting LR 3 as long as I can remember and I've finally had enough - LR is completely unusable right now. Typically I'd go through my batch of images (~500 or so, always in it's own catalog) and do basic touchups with clone/heal brush then noticed LR become very slow to respond - either after many adjustments on a single image or throughout a catalog. Now as soon as I open LR, click the clone/heal brush on an JPG in LR 3.3 and 3.4.1, and move the adjust a few pixels - LR will immediately lock up and freeze - and I need to kill it from the Task Manager. Every time. I've deleted my recycle bin, catalog "Previews.lrdata", and purged the Cache to no avail.

Running LR 3.4.1 on Win 7 64bit, Intel i7 960 4x3.2ghz, 16gb RAM, dual monitor, nothing else running (except task manager and explorer windows, even disabled Norton) editing JPGs from Canon Rebel XTi. Since the performance was "sluggish" during prior LR versions I built an entirely new system - yet this problem still exists!

I am not the only one with this issue... but I don't understand why everyone doesn't have this issue?! How can or Professional Photographer use even LR?

adobe: http://forums.adobe.com/thread/712478
flickr: http://www.flickr.com/groups/adobe_li...
lightroom forums:
http://www.lightroomforums.net/showth... (http://www.lightroomforums.net/archiv...)
http://www.lightroomforums.net/showth...

This reply was created from a merged topic originally titled
LR 3.4.1 will lockup and freeze when using clone/heal brush (and slow performance).

216 Messages

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3.9K Points

Brian, have you deleted/moved the Lightroom preference file? It does seem strange as it is difficult to replicate. Also, are your files on an internal or external drive?

15 Messages

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266 Points

I'm running LR3 on my C: drive (OCZ 60gb Sata SSD)
All of my images are on a external WD Caviar Green Sata drive via USB2.
My LR catalogs only contain 200-500 images from each specific shoot.
My LR Camera Raw Cache is max 10gb on a separate identical USB2 HD (used by all catalogs). I'll try purging that more often.

I believe I only have one Pref file for all of my LR catalogs then?
http://kb2.adobe.com/cps/843/cpsid_84...
On Win 7: Users/[user name]/AppData/Roaming/Adobe/Lightroom/Preferences
I haven't touched it... it's 43KB in size.

Perhaps unrelated... but lately I've been getting an error like "LR had an error reading the image preview and needs to shut down" when clicking on the next image in my catalog. I've tried deleting my catalog-name_Previews.lrdata folder on occasion and watch it rebuild but that doesn't seem to help.

NOTE: My note above how LR would immediately lock-up and freeze on initial clone/heal brush only affected some JPGs in that catalog but not RAW. I'll have to revisit it (but not excited about wasting my time again with that)