chris_linder_5840376's profile

1 Message

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70 Points

Thu, Aug 15, 2013 3:22 AM

LIGHTROOM Problem importing videos - An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1)

Trying to import .mov video from Nikon DSLR or iPhone - getting this error "An unknown error has occurred while reading the video file. Connecting to Dynamic Link server failed. (1)" and then it lists the video files. Running Mac OS X 10.8.4 on MacBook Pro w/ 8gb RAM.

Responses

Adobe Administrator

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780 Messages

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16.7K Points

8 y ago

Might try uninstalling and reinstalling quicktime on the system.

Let us know how that goes
Regards

1 Message

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60 Points

7 y ago

I have the same problem. How to uninstall and reinstall Quicktime? Thank you.

David

1 Message

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60 Points

2 y ago

I had this exact problem (including the error number 1).

For some stupid reason, deselecting the option to show splash screen on start up (and then restarting lightroom) allowed me to import video again.