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Adobe Photoshop Family

3 Messages

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110 Points

Sun, Feb 7, 2016 7:50 PM

Lightroom Preferences Crashes

Lightroom 2015.4, Win 10 environment crashes when Preferences chosen

Responses

Adobe Administrator

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504 Messages

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9.6K Points

5 years ago

You need to disable GPU to resolve the issue.

1. Go to the %AppData%/Roaming\Adobe\Lightroom\Preferences folder.
2. Open the Lightroom 6 Preferences.agprefs file.
3. Search for useAutoBahn and change it to false, as follows:
useAutoBahn = false
4. Restart Lightroom.

Employee

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1.7K Messages

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32.4K Points

5 years ago

Or make sure you have installed the latest GPU driver. See https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html.

Principal Scientist, Adobe Lightroom

3 Messages

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110 Points

5 years ago

Unfortunateln both solutions don't work. Intel driver is the latest: 10.18.10.4276, GPU disabled in Preferences.agprefs

Champion

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5.1K Messages

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93K Points

5 years ago

3 Messages

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110 Points

5 years ago

After preferences reset still crashes. Formats were ok.

Champion

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5.1K Messages

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93K Points

5 years ago

Last possible solution: Uninstall LR. Delete all "Lightroom * Preferences.agprefs" for all versions (since installing LR will use the preferences from a previous version).  Reinstall LR.

I don't know of any other possible solutions that have been reported for this problem: Latest GPU driver, manually editing the preferences to disable the GPU, fixing the numbers grouping, uninstall/reinstall.

Employee

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1.7K Messages

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32.4K Points

The crash is mostly likely due to the GPU driver. If you also see the same crash when trying to bring up the System Info dialog in Lightroom,

Sunil's workaround should work. In the meantime, we will make a fix in Lr 6.5/CC2015.5 that will automatically set "useAutoBahn = false" when such crashes appear.

Principal Scientist, Adobe Lightroom

3 Messages

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92 Points

5 years ago

This reply was created from a merged topic originally titled Lightroom 6.4 crashes when I try to invoke Preferences..

Am using Win 7-64 and Intel HD Graphics Family on a Dell Inspiron 17R with 8Gb RAM. 

3 Messages

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92 Points

5 years ago

I discovered that, indeed, invoking System Info also causes LR6.4 to crash.  I made the change suggested by Sunil, and it seems to have fixed the problem when invoking Preferences; however, System Info still causes a crash.  Looking forward to LR6.5.  Thanks for your help!!