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Adobe Photoshop Family

3 Messages

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92 Points

Tue, Jan 29, 2019 9:49 AM

Lightroom: Photos have vanished

I haven't used my LR for quite a while due to ill health, but today i've gone on and all my photos are gone, I had to sign in, which i've never had to before, but where are all my photos??? thank you.

Responses

Champion

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3.3K Messages

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58K Points

2 years ago

Tell us which 'Lightroom' you are using. There are several versions: the new cloud-based Lightroom CC, the older Lightroom now called 'Lightroom Classic CC' and of course previous versions of that one. If you are using Lightroom Classic CC or a previous version, then what may have happened is that you created a new catalog.

Johan W. Elzenga,

http://www.johanfoto.com

3 Messages

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92 Points

2 years ago

Hello Johan, thank you for your reply.  I've been using the new LR CC, but it asked me if I wanted to install the newest update, to which I've just done, and now it won't even let me open anything unless I buy the software or start the free trial.  I guess it's been longer than I thought since I used it? my subscription must have expired, but i'm surprised I got no notification from Adobe? normally when it's a case of making money they e-mail the life out of you!!  Never mind, it's back to the drawing board for me I think,  Thank you :) 

Adobe Administrator

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9.1K Messages

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126.8K Points

2 years ago

Greetings Lynn,

Is it possible you were using more than one Adobe ID? You may have done all your initial work signed in as a different ID than the ID you just used to log in.  Typically, when photos disappear with Lightroom CC, it is because of a different user ID. I am going to contact you offline to verify which ID you are using. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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92 Points

2 years ago

Thank you Rikk,

I have sent you an e-mail