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Adobe Photoshop Family

12 Messages

 • 

220 Points

Tue, May 3, 2016 1:41 PM

Solved

Lightroom: No dehaze slider on one of my computers

The LR Dehaze slider is available on my Surface Pro, but not on my PC.  I have kept up with all the updates.

What the heck?

Responses

Adobe Administrator

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8.6K Messages

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122.7K Points

5 years ago

On your PC, go to Help>System Info... What Lightroom version is reported there?
Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

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220 Points

5 years ago

5.7.1

Champion

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2.6K Messages

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33.7K Points

5 years ago

Dehaze is only available starting with LR 2015.1, and is not part of the LR 5 or LR 6 series, only LR CC, until LR 7 assuming there will be a LR 7.

The solution would be to install LR CC on your PC unless you can't because it's a 32-bit OS, where LR CC (and LR 6) requires 64-bit OS.  And then your only solution is to install a 64-bit Windows on your PC unless you can't because it's not a 64-bit CPU, then the only solution is to replace your motherboard or your entire computer with one that has a 64-bit CPU and install a 64-bit OS, probably Windows 10.

12 Messages

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220 Points

Thanks, Steve.  I have a CC account and a 64 bit machine.

Adobe Administrator

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8.6K Messages

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122.7K Points

5 years ago

Dehaze is only available on the Creative Cloud version of Lightroom. You would need to install CC2015.1 or higher to see the Dehaze controls. The current version is CC2015.5.1 You are currently opening the older non-Creative Cloud version.

If you have Dehaze on your Surface Pro, they you may already have a Creative Cloud license which does allow for installation on two machines.
Adobe Photography Products

Quality Engineering - Customer Advocacy

12 Messages

 • 

220 Points

Oh and for future reference, it is just a little offensive that you assume I don't know the difference and you infer I am unaware of having a CC account. I have posted questions here before and it seems as if the responses start from a point of assuming the person asking the question is completely ignorant.  Middle ground may be a better starting point. 

12 Messages

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220 Points

5 years ago

I do not have LR/PS software.  I purchased the CC package and downloaded it first to the PC and then to the Surface.  So, why do I have a different versions? And how do I get this fixed on the PC?

Employee

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1.7K Messages

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32.4K Points

5 years ago

On your PC, go to Help>System Info..., copy and paste the system info here. Is your PC running 32-bit version of the Windows? Note that Lightroom CC2015.1 only runs on 64-bit version of of Windows. Windows 7 or above.

Principal Scientist, Adobe Lightroom

Champion

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5.9K Messages

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104K Points

5 years ago

A long shot, but have a look in the Calibration panel in the Develop module and check the Process is set to 2012 and not an earlier version.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

Adobe Administrator

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15.5K Messages

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291.9K Points

5 years ago

Sounds to me like you have Lightroom 5.7 on your PC, and Lightroom CC 2015.5.1 on your Surface Pro. You probably just need to go to the Creative Cloud app and install the CC 2015 version on your PC. https://helpx.adobe.com/creative-cloud/help/download-install-app.html

If you're not seeing the Lightroom CC 2015 update on your PC, it's possible your OS doesn't support it - as Simon suggests above.

Sr. Product Manager, Adobe Digital Imaging

12 Messages

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220 Points

5 years ago

Yes, but I do have a 64 bit system.  I purchased CC and downloaded LR and PS on the PC and then onto the Surface. Each device has Windows 10.

12 Messages

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220 Points

5 years ago

This is very frustrating. 

I do not own a software version of Lightroom.

I have a 64bit PC running Windows 10.

I downloaded CC Lightroom and Photoshop first onto the PC and then onto a Surface Pro 3. 

I have been using CC for almost two years. 

I get the update notifications on both devices and keep current. 

I don't even care how I got the wrong version of LR, I just want to know how to fix it.

Champion

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2.6K Messages

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33.7K Points

5 years ago

Is something called "Adobe Lightroom" installed in Control Panel - Programs & Features?  If so then you probably just need to find the correct shortcut for LR CC 2015 and run it, instead of the LR 5.7.1 shortcut.  On my Windows 10 PC the correct shortcut is under Start / All Apps / Adobe Lightroom

If Adobe Lightroom is not installed on your computer then install the CC App from here if necessary, then the Lightroom app from the same place:

https://www.adobe.com/creativecloud/catalog/desktop.html

If necessary you might need to uninstall LR CC and reinstall it using the manual downloads from here, first the main application then then 2015/6.5.1 patch:

https://helpx.adobe.com/lightroom/kb/lightroom-downloads.html 


12 Messages

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220 Points

That was it.  How I got two different apps is anyone's guess.
Thanks, Steve.