nicole_wilde's profile

18 Messages

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170 Points

Fri, Nov 13, 2015 2:13 PM

Lightroom: New external hard drive with the same name and missing files

Oh, Victoria, I hope you can help me! I've seen your replies to others but am not sure which applies to me. All was well in LR CC until I installed another external hard drive (and yes, I'm on a Mac). The problem may be that both drives are Seagate Backup Plus. I added 4TB on to the name of the original one, which has all the photos, so I could distinguish. This original 4TB has all the photo files, and LR previously saw it with all my files under the name without the 4TB appendage. The new drive (let's just called it Seagate) has nothing except my Time Machine backups. In the Folders panel in LR, the NEW drive (Seagate) looks like it has all the photos in it, albeit now with the ? next to all photosI I thought maybe because they're both Seagate Plus drives the Mac got confused. I tried changing the name of the 4TB to remove the 4TB part so it might see it again. Now that drive is greyed out in LR and it's still seeing what it was seeing before. I'm sorry if any of this is not clear, I know it's a mess. Help, please?

Note: This conversation was created from a reply on: Lightroom: External hard drives not displayed in my Library any longer..

Responses

Champion

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6.6K Messages

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110.2K Points

5 y ago

Hi Nicole. I've split your thread off as that one was about a folder display bug.

I'm not quite following - could you add a screenshot of your Folders panel with the volumes opened up so I can see what you're seeing please?

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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170 Points

5 y ago

Hi Victoria. I know, it's confusing. I'll attach the screenshot here of the original drive the photos were on. It's the one I'm calling the 4TB. It's greyed out now, and the only reason you see any folders in there is because I was experimenting with bringing files back in. That wasn't going well as it would add photos in but not all that were actually available to add. I'll send another image separately of the other drive in the Folders section of LR.

18 Messages

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170 Points

5 y ago

This is actually the new drive, but (maybe because the drive had the same name?) LR apparently thinks the images were in there--they never were, it's a new drive.

Champion

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6.6K Messages

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110.2K Points

5 y ago

If I'm understanding you correctly, right-click on the Lightroom Central folder, choose Find Missing Folder and navigate to the correct current location for that folder.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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170 Points

5 y ago

The Lightroom Central folder is listed under the new drive--the one that doesn't actually have any of the photos on it. In my first screen shot where you see the darkened Seagate Backup Plus Drive 4TB, that is the one that has the photos. Does that make sense? You're not actually seeing what's on it in LR though.

Champion

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6.6K Messages

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110.2K Points

5 y ago

Which drive is Lightroom Central on in Finder? The 4TB one right? So do as I said and Lightroom should update to show it under the 4TB one.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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170 Points

5 y ago

Yes, it's under the 4TB one in Finder. But I believe you meant right-click on the Lightroom Central folder while you're in LR, right? It's not showing up there.

18 Messages

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170 Points

5 y ago

I know it seems bizarre! But if you look at the screen shots, the 4TB drive is dark and only has the two folders I was test importing. Is it necessary for LR to see all the drives I've got hooked up? Is there a way to delete that non-4TB drive (where it thinks the folders are, but they're not) and then just re-import everything into the 4TB one? Lot of work but I'm not seeing how else to do this?

Champion

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6.6K Messages

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110.2K Points

5 y ago

Look at the Seagate Backup Plus Drive in LR's Folders panel.

Directly underneath is the Lightroom Central folder.

Right-click on it, choose Find Missing Folder and navigate to the correct location of the Lightroom Central folder, currently on the 4TB drive. Press Choose.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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170 Points

5 y ago

Okay, so you're saying it doesn't matter if in LR it's seeing the wrong drive, just use it anyway since the folders are already there?

18 Messages

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170 Points

5 y ago

Okay, did it! That did bring them all back in under the 4TB folder, THANK YOU SO MUCH! There is still the other drive showing (which I don't need in there) plus one other external drive showing that I also don't need in LR, is there a way to get rid of those entire drives?

Champion

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6.6K Messages

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110.2K Points

5 y ago

Show me...

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

18 Messages

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170 Points

5 y ago

Okay hang on...

18 Messages

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170 Points

5 y ago

Champion

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6.6K Messages

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110.2K Points

5 y ago

Ok, there's still quite a number of photo records that point to the Western Digital drive (and probably the other one). Where are those folders stored now? Assuming you want to keep the work you've done on those photos, you'll do exactly the same process - right-click on the folder, Find Missing Folder and navigate to the correct location.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.