john_borys_6895587's profile

8 Messages

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312 Points

Wed, May 27, 2015 3:15 PM

Lightroom: Moving files, resulted in deleting the files

I am using Mac OSX and LR CC 2015.

I have a workflow that involves importing thousand of raw photos and then sorting them. In order to sort them, I take a group of photos of the same subject and move them to a temp folder and then repeat until all the photos have been moved to sub categories based on there names. I then move the photos out of the temp folder into the original folder and delete the temp folder.
While attempting to move the folders containing the photos, one of the folders and the 97 photos under it was lost. There is also a descrepancy in the number of photos copied 97 vs 76. And I can no longer find the photos on my hard drive. i did NOT delete the photos. LR seems to have deleted them. This is a HUGE problem.

Responses

Official Solution

Adobe Administrator

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10.7K Messages

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141.9K Points

4 y ago

Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html

Adobe Administrator

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10.7K Messages

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141.9K Points

6 y ago

Do they end up in the Trash Can?

8 Messages

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312 Points

6 y ago

no. They are just gone.

Adobe Administrator

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10.7K Messages

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141.9K Points

6 y ago

Can you share more details? More Screen Shots?

On the drive where the Temp folder resides is it local, external or networked?
On the drive where the organized folders reside is it local,external or networked?

Prior to deleting the Temp folder, do you verify via the OS that it is empty?

8 Messages

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312 Points

6 y ago

Both folders are on an external hard drive. I did not verify via the OS that it was empty because I did not delete the folder. I simply moved it's contents to another folder. I used LR to do this because, as you know, if I do that in the OS LR will lose the link to those files and I will have to find them again inside LR. I do not know what other screen shots I can provide.
External HDD. Move from one LR folder to another about 5,000 photos and one of the folders contents disappear it the gist of it.
I have been a software engineer for the last 17 years so I am not a newb when it comes to user interfaces or how directory structures work. I am mystified. And one of my clients is heartbroken.

20 Messages

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372 Points

6 y ago

I notice that one of your folders is named 'kimberly Bench' while the other is named 'Kimberly Bench'. What were the exact steps to get to that point? (Doesn't seem like just drag/drop would case a change in case. Did you manually create the 'kimberly Bench' folder, then drag selected images back from the (temporary) 'Kimberly Bench' folder?)

Also, I'm assuming this is not the case, but is the file system on your external drive case sensitive?

8 Messages

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312 Points

6 y ago

No I didn't. I dragged all of the folders from the temp directory to the perm directory. I have no idea how the case changed. I too see no reason why LR would be responsible for changing the case on these directories. Now I am questioning my own sanity...

38 Messages

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762 Points

6 y ago

There are many similar reports in the Lightroom Forum, these are rare but persistent.

I have compiled a list of such reports here

1 Message

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60 Points

6 y ago

This cost me nearly £300 in obtaining a restore of some extremely important images from a wedding I had shot. I would like someone from Adobe to contact me to discuss how I could be reimbursed for this loss due to the software issues.

4 Messages

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102 Points

5 y ago

This reply was created from a merged topic originally titled Lightroom CC: Moving files lost images.

Hi,

I decided i really should start backing up my image files to an external HDD. In preperation of this I tried to move 5 old image folders into one subfolder (Still on my internal HDD).

My images have always been organised as follows when imported by LR:

     Pictures/'Year'/'dd-mm-yyyy'/imagename001.DNG

So I tried to move 5 year folders into one main 'Archive' folder, so like this:

    Pictures/Archive/'Year'/'dd-mm-yyyy'/imagename001.DNG

I created the 'Archive folder in Finder, then I thought the best way to complete the move would be within lightroom to retain ties between the catologue and DNG files.

However after moving the folders lightroom flagged up an error message (I can't remember the wording but may have been about duplicate directory naming) and after clicking OK it seems that 4 folders were successfully moved but 90% of my files from 2014 have vanished.

They are not in the original location,they are not in the new location, they are not in the trash. 

I've paid for and run disk rescue software to find them but none of these files could be found. The only thing i've managed to do is run a script to save the LR previews as .jpg.

I know i should have backed up sometime earlier, but it still stings that i'm trying to do the right thing here and still get screwed by LR deleting my files. What is going on here Adobe?

Champion

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6K Messages

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103.4K Points

5 y ago

Since there continue to be reports about this problem over several years, a number of us recommend that if you're moving more than a few files, especially if you're moving folders, do so outside of LR with Mac Finder or Windows File Explorer.  Then reconnect the LR folder with its new location by right-clicking the folder in the Folders panel and selecting Find Missing Folder.

Champion

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6K Messages

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103.4K Points

5 y ago

38 Messages

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762 Points

5 y ago

A new report, this is the first one I am aware of where the move was between two folders on the same disk.

https://forums.adobe.com/thread/2174292

38 Messages

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762 Points

5 y ago

Another identical report, files disappear when they are moved inside of Lightroom
https://forums.adobe.com/thread/2193842