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Adobe Photoshop Family

30 Messages

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666 Points

Sat, May 16, 2020 11:53 AM

3

Lightroom Mobile Missing profiles: download now button

In lightroom CC on iphone and ipad, i get the warning that my image was edited using a missing profile.

Can a button be added that says 'Download now' for those missing profiles?

It is a camera standard one (and yes, it is perfectly fine in LR on the web so i am hoping at some point it will show up on my ipad and iphone app, i even deleted and reinstalled the app on the iphone but so far no joy).

Responses

Adobe Administrator

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9.2K Messages

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128.3K Points

8 months ago

Are you using Lightroom Classic to sync your images to the cloud?
Adobe Photography Products

Quality Engineering - Customer Advocacy

30 Messages

 • 

666 Points

i sent you a message through fb messenger, i use Classic 9.2.1, the camera profile makes it up  to LR on the web but it never gets to my ipad or iphone.

Adobe Administrator

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9.2K Messages

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128.3K Points

I do not respond to support requests via Facebook messenger. Please post here so that everyone can benefit from the discussion.  
Adobe Photography Products

Quality Engineering - Customer Advocacy

30 Messages

 • 

666 Points

I did

Adobe Administrator

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9.2K Messages

 • 

128.3K Points

8 months ago

Lightroom Classic does not sync presets and profiles directly to the ecosystem. You would need to install Lightroom Desktop and allow it to ingest your Profiles and Presets. Lightroom Desktop will then sync them to the cloud where they will be available to the other clients. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

30 Messages

 • 

666 Points

8 months ago

I know, i use classic, i imported presets and profiles into cloudy desktop, it synced to lr on the web. There the trail totally fully ends. No camera standard ( its a hasselblad) even after reinstalling the app on iphone. It is not happening at all. I kniw my way around LR, asked the lightroomqueen. No joy with that ipad or iphone app.

Champion

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6.2K Messages

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106.4K Points

8 months ago

Is Camera Standard one of the built in presets? Or one you had to install via LR Desktop?

I've long thought there should be a Download Now button on that missing profiles screen, because I've also had situations where a profile has been in the cloud but takes its time downloading to mobile.

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

30 Messages

 • 

666 Points

8 months ago

It is built in as i never installed it (and it did apply itself to those images in Classic). The issue is how to get it to iphone and ipad app as it simply does not show up there