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Adobe Photoshop Family

11 Messages

 • 

230 Points

Thu, Jun 21, 2018 7:56 AM

Solved

Lightroom Mobile (iOS): "The photo failed to load" on iOS after sync from Classic

For some of images synced from Lightroom classic CC, I'm unable to edit them in  Lightroom CC iOS app - I get the following error "the photo failed to load" error code A100006 - I cannot pinpoint what is 'different' about these images that give me this error in iOS.



Using Mac OS 10.11.6

Lightroom Classic CC 7.4

iOS 11.4

Lightroom iOS app 3.3.0

Responses

11 Messages

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230 Points

2 years ago

Adobe Administrator

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8K Messages

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116K Points

2 years ago

Michael,

To help us diagnose your issue, could you create an album called "for AdobeDebug" and copy a single image into the album? Let me know when done and I will advise engineering to have a look. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

230 Points

Let me know you have any issues seeing that album I created

Adobe Administrator

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8K Messages

 • 

116K Points

The engineers are looking at it.  Thanks
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

I’m having the same issue. Any update as to what the problem is?

11 Messages

 • 

230 Points

2 years ago

I have created an album as requested with one example image that is causing the above error. I can verify I can see that album and the image (that fails) from Lightroom iOS.

Adobe Administrator

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8K Messages

 • 

116K Points

2 years ago

Michael, it appears this is an image from an Epson scanner. Is there any chance you could share the original with us?  Send the image to: 
email removed
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

230 Points

It’s been emailed let me know when you receive it

11 Messages

 • 

230 Points

2 years ago

Some scanned images are fine - ie they show up correctly in iOS, some do not. nonetheless I can email the image to you.

Adobe Administrator

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8K Messages

 • 

116K Points

2 years ago

Thanks. Got it.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

Adobe Administrator

 • 

8K Messages

 • 

116K Points

2 years ago

Michael,

We were able to duplicate the issue using your file. The team is looking into it. Stand by!
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

230 Points

Ok thanks for all your help :)

11 Messages

 • 

230 Points

2 years ago

Anything further as yet - am keen to have this resolved

Adobe Administrator

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8K Messages

 • 

116K Points

2 years ago

Michael, thank you for reporting this and sending in the file. The team has identified the issued and a bug has been filed in our system. We are working on a fix for an upcoming release. No ETA. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

11 Messages

 • 

230 Points

Any update? 

11 Messages

 • 

230 Points

2 years ago

What exactly is the cause of the problem?

11 Messages

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230 Points

2 years ago

Anything further as yet - am keen to have this resolved

238 Messages

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3.5K Points

2 years ago

I am also having a similar problem with four images.

Four images are not syncing properly in the Lightroom CC ecosystem. The images load fine with the originals on my desktop in Lightroom CC for Mac. They do download fine as Smart Previews to Lightroom CC for Mac on a second computer. Lightroom CC for Mac says the original is stored locally and backed up to the cloud. They are not loading in 3 different iOS devices, showing the message: “the photo failed to load.” Additionally, in Lightroom for Web, they do not show up, instead there is a placeholder and a message saying “Syncing file ___ from [my computer]. Added on 8/26/18.”

They are all panoramas merged by Lightroom desktop, then re-imported to Lightroom CC. There was a batch of a dozen of them done and imported together. All are DNGs. They are big (one is 198 MP, 700 some MB), but I have yet bigger panoramas that sync fine. I’m only syncing Smart Previews to my iOS device.

This seems to be a recurring issue with Lightroom CC. That is to say sync issues in general. I had problems earlier with Lightroom Classic someone making Lightroom CC that perfectly okay images were corrupted. (Without my even doing any editing in Lightroom Classic, just opening it again and not having turned off Sync.) I’ve since turned it off so that I can continue to merge panoramas and HDR photos.

I have already placed one of the images inside a folder called “for AdobeDebug” if you want to confirm this is the same bug.

Adobe Administrator

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8K Messages

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116K Points

Appears to be a separate issue

Please reference the new conversation here: Lightroom not syncing large Panos
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

238 Messages

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3.5K Points

Thanks for forking. I adjusted the name as the issues is not really about large Panos, since it syncs even larger Panos without issue, and synced most of the Panos I uploaded in that bunch, just not four of them. So them being Panos is not really at issue.

1 Message

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62 Points

2 years ago

I have the same issue with 3 photos.

1 Message

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80 Points

2 years ago

Same issue here, any help?
Using latest version of ios and lightroom cc.

4 Messages

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86 Points

2 years ago

Same issue here. Since this was originally reported 10 months ago and folks are still having the same problem, could someone from Adobe let me know if this will get fixed sometime soon? I’m trying to move some of my editing tasks to an iPad Pro but I keep running into little problems like this. I’m starting to feel like a beta tester...