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jennifer_hall_99t5cn74k3u63

5 Messages

 • 

160 Points

Sun, May 20, 2018 3:01 AM

Lightroom Mobile (iOS): Not syncing adjustments from Lightroom Classic CC

When I look at my synced collection on Lightroom Mobile via the iOS Lightroom app, the edits and adjustments I've made on Lightroom Classic CC aren't coming over. I've checked on Lightroom.adobe.com to see if the edits and adjustments come through there, and they do come over successfully there. I have also attempted removing and re-adding with no success multiple times.

Problems

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Updated 

9 months ago

277

8

Responses

carlos_cardona_4982447

799 Messages

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11.5K Points

3 years ago

Your Lightroom mobile has probably lost its Internet connection. It seems to happen quite often, and force quitting the app and relaunching, after checking you actually have Internet, will reconnect it. Tap the little cloud icon to make sure it’s connecting and syncing.

2

0

jennifer_hall_99t5cn74k3u63

5 Messages

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160 Points

Nope internet is fine. I can add and remove images and they sync no problem. Just the adjustments not coming over. Ex. if I crop an image or change it to black and white the edits don't sync ever even with removing and re-adding. But, like i said, they show fine on Lightroom.adobe.com. So odd. 

Like

3 years ago

spyro_zarifopoulos_adu34ncrpzt98

2 Messages

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94 Points

Same here...

Like

a year ago

tina_faust

2 Messages

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90 Points

3 years ago

I am having the same problem!  A few days ago my edits were syncing fine between Lightroom CC desktop, iOS mobile and Android, but not now. 
- If I add photos, they show up on all devices, but the edits are not syncing. 
- My devices are connected; the cloud icon says synced and backed up.

1

spyro_zarifopoulos_adu34ncrpzt98

2 Messages

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94 Points

I am having the same issue....

Like

a year ago

0

Rikk

Adobe Administrator

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9.2K Messages

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127.7K Points

3 years ago

I tested a few minutes ago on a large Tiff file in Lightroom Classic CC 7.3.1.  Converted to black and white. Sync took about 5 seconds. Image changed to black and white on http://lightroom.adobe.com. About 20 seconds later the iPhone image updated as well. 

If you all wouldn't mind, taking a look to see:

1. What types of files are involved?
2. What types of edits are involved?
3. It looks like this is happening on Android and iOS so could you confirm your device OS for me?
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2

0

tina_faust

2 Messages

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90 Points

** It started working again just a little bit ago. **Thank you replying Rikk!
My iPad is running iOS v. 11.2.6My phone is running Android v. 7
I could upload photos to Lightroom from any device and it would show up in all of them, but any edit I did wouldn't show up in any other device.  So if I made edits on the iPad, I couldn't see them on the desktop or Android apps.  If I made edits on the desktop app, I couldn't see them on the mobile devices, it was only showing the original version, or the edits I made on that specific device.
Again - it did start working just a little bit ago.  My edits are showing up across all devices now.  It's taking a bit for them to load, but it is working.

Like

3 years ago

0

jennifer_hall_99t5cn74k3u63

5 Messages

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160 Points

1. Originals are Tiff
2. Spot healing in Photoshop CC 2018 from Adobe Lightroom Classic CC
3. iOS 11.3.1 iPhone 7

Ran an experiment of taking an image to edit in Photoshop, marking it with red paint brush the word "test" and seeing if it would come over... it did. 

I repeated my usual spot healing (duplicate background layer, spot heal, save) and those edits do not want to come over. 

What I have are film scans that I'm spot healing the dust off of and Photoshop spot healing just does a better job in my opinion than Lightroom. 

Like

3 years ago

0

Rikk

Adobe Administrator

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9.2K Messages

 • 

127.7K Points

3 years ago

To be sure I have it:

1. Original file Tiff in Lightroom Classic CC desktop, which is already synced to Lightroom mobile.
2. Choose Edit in Photoshop (do you send as a copy or send the original?)
3. In Photoshop - create new layer and perform spot removal. Save. (not Save As...)
4. File returns to Lightroom Classic CC. Photoshop changes are visible. You've ver
5. After verification of file sync to Lightroom mobile, Photoshop changes are not visible in Lightroom on your iOS device.

In Performance>Lightroom Sync>Sync Activity (give it 30 seconds to refresh) no syncs for this file are pending?

When you choose the file in Step 1 are you in the Synced Collection or are you in a Folder? If you are in a Folder, the collection membership will not be inherited. If you are in the synced collection when you invoke Edit In Photoshop, it will. 
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Quality Engineering - Customer Advocacy

1

0

jennifer_hall_99t5cn74k3u63

5 Messages

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160 Points

1. Tiff is not yet synced in a collection to Lightroom mobile before I edit
2. "Edit in Photoshop" I choose edit original
3. Create new layer, perform spot removal, Save (not Save As)
4. Yes, back in Lightroom changes are visible
5. The photograph at this point is in a folder, so I drag and drop the image into an existing collection or create a new collection. After putting the photograph in a collection and choosing "sync" the spot healing does NOT show in Lightroom Mobile for iOS and DOES show on lightroom.adobe.com 

0 Pending in Lightroom Sync

I don't understand how the edits are successfully showing on the Lightroom website and not on Mobile. Also why it's just effecting my spot healing. Very odd. Maybe a bug that needs to be taken care of? 

Like

3 years ago

ben_lubin_chen

3 Messages

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86 Points

10 months ago

I am having the same issue. Photo edits that I perform on my Lightroom iPad is not reflected in the Lightroom Mobile Android version even after days. Subscription for Lightroom Mobile is active and Internet is stable. 

9

0

Rikk

Adobe Administrator

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9.2K Messages

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127.7K Points

When checking edits between devices, it is a good troubleshooting step to go to https://lightroom.adobe.com and log in to your account. Did the edits make it from the iPad to the cloud? 
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Like

10 months ago

ben_lubin_chen

3 Messages

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86 Points

Hi the edits I made on iPad is reflected in the cloud web version. Such iPad edits are "semi" reflected in android. Same like what others described above, when i open lightroom mobile in my android phone, i can see the thumbnail reflecting the iPad edits. but when i click open the same pic to edit it further in an android phone, it suddenly resets and not showing the previous iPad edits. 

This is exactly the same as what others described above. 

I found one temporary solution. I uninstalled my android lightroom. Installed again. The pictures are all in-sync with the cloud (of course cloud and ipad edits are always in sync). 

But new ipad-edited lightroom photos will again not in sync with android mobile.

thus I have to regularly uninstall and install android lightroom to make sure it is in sync with cloud. 

Like

9 months ago

0

Rikk

Adobe Administrator

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9.2K Messages

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127.7K Points

Just to be clear:

iPad to Cloud works
Cloud to Android works but resets image?
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Quality Engineering - Customer Advocacy

Like

9 months ago

melanier

3 Messages

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90 Points

I’m having the same problem. Edits on Lightroom CC desktop are not showing up on the iOS app. I’m on the same Wifi network and both instances say everything is synced. Lightroom.adobe.com is showing only one edit out of five that I made with the desktop. The lag is weird. Was working fine AFAIK yesterday.

Like

9 months ago

0

Rikk

Adobe Administrator

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9.2K Messages

 • 

127.7K Points

If you check https://lightroom.adobe.com, are the edits in the cloud?
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Like

9 months ago

0

carlos_cardona_4982447

799 Messages

 • 

11.5K Points

Ben's solution makes sense. Deleting the app is the ONLY way to delete a corrupt cache on an IOS device (and according to Ben it made his Android device work again). I know it sucks, but it works!

Like

9 months ago

ben_lubin_chen

3 Messages

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86 Points

hi Rikk Flohr 

Thanks for your reply. 
To answer your question. 

iPad to Cloud works - yes
Cloud to Android works but resets image? - yes the thumbnail is showing correctly, but when i click it open to to edit, it resets the image to the raw original version 

Like

9 months ago

0

kiya_hughes

3 Messages

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60 Points

This is also happening to me between an iPad and my android mobile. I managed to temporarily solve the problem last night by clearing all data saved from the app on my phone, deleting it, and reinstalling it. However, today it has reverted back to the problem if the thumbnail showing as the edit, but appearing as the original when clicked on

Like

9 months ago

0

kiya_hughes

3 Messages

 • 

60 Points

This is also happening to me between an iPad and my android mobile. I managed to temporarily solve the problem last night by clearing all data saved from the app on my phone, deleting it, and reinstalling it. However, today it has reverted back to the problem if the thumbnail showing as the edit, but appearing as the original when clicked on

Like

9 months ago

0

kiya_hughes

3 Messages

 • 

60 Points

9 months ago

This is also happening to me between an iPad and my android mobile. I managed to temporarily solve the problem last night by clearing all data saved from the app on my phone, deleting it, and reinstalling it. However, today it has reverted back to the problem if the thumbnail showing as the edit, but appearing as the original when clicked on

0

0

jennifer_hall_99t5cn74k3u63

5 Messages

 • 

160 Points

9 months ago

I'm the original poster of this problem, and the problem persists. To add to it, I've started using Adobe Portfolio as my Website, and the edits I make in Lightroom Classic aren't going to the Portfolio site, the unedited versions are. To work around this I've been exporting the images with edits as JPG, then importing those to Lightroom and posting those. 

0

0

carlos_cardona_4982447

799 Messages

 • 

11.5K Points

9 months ago

Did you read the responses to MelanieR? Have you answered those questions, checked your lightroom.adobe.com images, deleted and reinstalled the mobile app, etc? Sometimes deleting the specific Page on your Myportfolio site with the images and reloading it will make LR sync (when it's refusing).

0

0

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