Perhaps a related issue. The offline problem has gone for me, though now I'm getting quite a few "Sorry, we have no imagery here" tiles. I have never seen these before. They are in locations that did have imagery in the past.
I am seeing the "no imagery available" issue too. First noticed it yesterday (30 July), with random squares of the map being greyed out, depending on the level of zoom. In some cases, entire countries can be obliterated.
In addition, other areas of the map may appear as very low resolution (see the area below the grey square in the second image).
I wonder if this is just a Google Maps issue. It looks like the Lightroom end of things is working (for me). Perhaps the maps service that Lightroom uses is going through more changes than just the (I presume API-related) one that caused the offline error. Not sure...
You're right, different zoom levels show different missing tiles. Some levels are more complete than others. I just thought it was odd that this seemed to come with the release of 2015.12, for me anyway.
Using 5.7, a month ago there was only temporarily 'off-line' messages but still the maps appeared in the end. Now there is no map at all. Checked for updates, LR says I have the latest version.
Price depends upon your country of purchase. Please go to www.adobe.com to view current pricing for your area. Lightroom 6.x is still available for purchase as a traditional license. It is also available as subscription as CC2015.
Similar issue here. I am using Lightroom version: 4.4 [891433], and the program says I have the latest version. I cannot get any map imagery. I just see a blank screen that occasionally briefly flashes an 'offline' message.
This just sucks. I have 4.4 too. I paid for it, and now it's not working. My plan was to buy next version of LR and stick with it for few years again, but there is none anymore. I shoot rarely, and pay 12EUR monthly is just insane for me. It would be cheaper to hire a pro to shoot these photos for me. That's what I get for stop stealing software :-/
"Google made some changes on their servers, which required a Lightroom update to get map working properly again. Lightroom 5 is no longer shipping software, so it won't get the update. The current version is working correctly."
This reply was created from a merged topic originally titled Map is offline.
Kaart is offline, ondanks goede internetverbinding en dat Google Maps werkt. LR 5.7 volledig bijgewerkt. Slechts één afbeelding op satlite-kaart, een andere kaart is grijs met de track erop en foto's. Wat kan ik doen om dit te bestellen? Win 10, Intel moederbord, ingebouwde grafische kaart, Windows Defender, Linksys router windows firewall Email: andre.deschildre@telenet.be Sorry voor mijn slechte engels, vertaling van Nederlands naar Engels
Google translation: "Map is offline, despite good internet connection and that Google Maps works. LR 5.7 fully updated. Only one image on satlite card, another card is gray with the track on it and photos. What can I do to order this? Win 10, Intel motherboard, built-in graphics card, Windows Defender, Linksys router windows firewall Email: andre.deschildre@telenet.be Sorry for my bad english, translation from Dutch to English"
I have the most up to date version 2015.12 but STILL get the 'maps is offline' message, however, closing and restarting the program seems to clear the error. Hth!
I know that I am one of hundreds with the same problem, but just had to add a few works to express my disgust at Adobe's total disdain for its individual customers. I have the same 'map offline' problem on both a Windows 10 and Mac system, and it continues on whatever network I use. Of course I do not expect Adobe or any other company to fix old versions of software forever. But I equally do not expect the rug to be pulled out from under stable software that I have used for several years, leaving me unable to access thousands of images through the map. After spending thousands on Adobe software over 13 years I have virtually given up on Adobe and now have a suite of compatible alternative software, most of which does not require a subscription. It's just a pity that I cannot find a Lightroom alternative. Blaming it on Google is very convenient, but it feels as if Adobe has sneaked into my two computers and planted a bug to force me to upgrade. I do not have CC, so now have no way to use that important module in the software.
Maybe that's how it feels, but if Google changes the way map data can be read by other applications, then that other software needs to be updated, whether you like it or not. You say "Of course I do not expect Adobe or any other company to fix old versions of software forever", but it sounds like that is exactly what you expect for this problem...
It's September and I still have this issue, behaving identically to the way it's behaved for 3 or 4 months. My version of CC2015 (Windows 10) is CC 2015.6 [ 1078672 ] .
I am on the monthly plan & payments are up to date. Do I have the current version, if so despite what's stated it is not fixed.
(BTW I check for an update but no update is available to me for Lightroom, only Photoshop & Bridge)
I have the same problem. Maps used to work just fine now just a blank screen. CC is not an option for me as Broadband speed is very low (under 2M and only 250K guaranteed) takes an age to load anything! Not Adobe's problem but stopping support for a program which used to work perfectly seems a quick way to lose customers who have been Adobe supporters for years. As a pensioner I do not feel inclined to throw good money after bad by upgrading from 5.7.1 to v.6. May have to revert to Extensis Portfolio which worked well for many years.
Google changed the API and Adobe doesn't want to update 'obsolete' software. see page 2 of this thread for some work arounds. It's only the Map imagery that isn't loading you can still add gps coordinates to photo's http://regex.info/blog/lightroom-goodies/gps is a great plugin it has external map viewers as well as matching photo's to gpx tracks. This is a smaller problem than it first appears, you just need another external editor :)
As you can read in the rest of the topic this was merged into, Google changed its servers and broke compatibility with LR Maps. LR CC 2015.12 / 6.12 (the most recent release) fixes this, but Adobe won't be issuing updates to prior versions (LR 3, 4, and 5), which are unsupported.
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mats_acane
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60 Points
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robert_frost
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3 years ago
Actually it came out 6 days ago.
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yowayowa
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294 Points
3 years ago
Lightroom 2015.12 MacOS 10.12.6, UK
Thanks.
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alan_harper
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3 years ago
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geert_van_dam
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jan_doumen
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3 years ago
Lightroom version: 5.7 [991162]
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markums
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62 Points
3 years ago
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h_hill
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82 Points
3 years ago
Maps module says that it is offline. Am online, not through a proxy server.
Only get satellite view. Am running version 5.7.1 on a 64 bit windows pc.
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deschildre_andre
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82 Points
3 years ago
Kaart is offline, ondanks goede internetverbinding en dat Google Maps werkt. LR 5.7 volledig bijgewerkt. Slechts één afbeelding op satlite-kaart, een andere kaart is grijs met de track erop en foto's. Wat kan ik doen om dit te bestellen? Win 10, Intel moederbord, ingebouwde grafische kaart, Windows Defender, Linksys router windows firewall Email: andre.deschildre@telenet.be Sorry voor mijn slechte engels, vertaling van Nederlands naar Engels
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stuart_barry_3usp0g8cfp9hu
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60 Points
3 years ago
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scott_hortop
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392 Points
3 years ago
It's September and I still have this issue, behaving identically to the way it's behaved for 3 or 4 months.
My version of CC2015 (Windows 10) is CC 2015.6 [ 1078672 ] .
I am on the monthly plan & payments are up to date. Do I have the current version, if so despite what's stated it is not fixed.
(BTW I check for an update but no update is available to me for Lightroom, only Photoshop & Bridge)
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peter_carre
2 Messages
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90 Points
3 years ago
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john_ewen_jones
4 Messages
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112 Points
3 years ago
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mike_quayle_1omrbwonzc7i0
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82 Points
3 years ago
Using Windows7 Home Premium Ver 6.1 and LR 5.7.1
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rory_hill
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