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Adobe Photoshop Family

474 Messages

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12.2K Points

Fri, Jun 16, 2017 8:03 PM

Solved

Lightroom: Map module keeps flashing "map offline" when it's not

Responses

1 Message

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60 Points

3 years ago

Same problem here.
Windows 10 Pro x64
LR CC2015.9
Internet connection ADSL2+ Ethernet connected (not WiFi)

27 Messages

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506 Points

3 years ago

Same here: W10 x64, CC 2015.10.1

2 Messages

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72 Points

3 years ago

Same as everyone else apparently, Win 10 LR CC, all fully updated. LR CC 2015.10.1

12 Messages

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422 Points

3 years ago

Alright guys and gals. Enough of the postings about the map offline error flashing. We have all learned that this has NOTHING To do what computer system one is on or what LR version is installed either . It pertains to all kinds of configurations. HOW ARE WE PROCEEDING FROM HERE ON? Can we push Adobe to get its bacon moved and give us an explanation of what to do about this or at least can we have a statement that they recognize the problem and working on it? This can NOT go uncommented on their behalf any longer. Any ideas? Thanks 

1 Message

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62 Points

3 years ago

I also noticed also that when backing up catalog, in the optimizing step the white box flickers and turns black before closing. Both issues just started yesterday!
 

441 Messages

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6.6K Points

3 years ago

I can also confirm this blackout and 'map offline' dialog is occurring everytime I move the map. Win10 and LRCC latest. Never happened before.


Bob Frost

1 Message

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62 Points

3 years ago

Same problem here. It is annoying and I can't work with the map module.
I am running Mac OS Sierra 10.12.5 and Lightroom CC 10.6.1.
Seeing that many different OS version have this problem, it does not seem that it is a computer issue but more likely an LR or even a google map issue.

13 Messages

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304 Points

3 years ago

Same problem here... Mac OS 10.12.5; Lightroom CC 2015.10.1

1 Message

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82 Points

3 years ago

Here is video of the behavior (tip: it's annoying):
https://drive.google.com/file/d/0B4fNTUYL6CmdUnZlRDRTei1zblE/view?usp=sharing

Addendum: dragging a photo onto the map, it takes the software around 12-15 seconds to 'locate' the GPS and append the 'geotag' icon to the image in Lightroom; I have 200+ images to geotag in my current session, so that's ~50 minutes of waiting for the item to be geotagged (15 secs * 200 images = 3000 seconds). Unbelievable.

12 Messages

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422 Points

Adobe where are you hiding. We need relief - SOON !!!!

27 Messages

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506 Points

Probably enjoying the weekend ... like most of us too ;-)
Wait for Monday morning US time. I have filed a bug with Adobe.

12 Messages

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422 Points

Thanks for filing my friend. Adobe has officially responded in the meantime as you might have read and is looking into it. I just hope they look hard, deep and fast and also catch the NEW bugs that were introduced into LR with CC 2015 6.10.1 and forced me to downgrade to 6.10.0

22 Messages

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460 Points

Issue found in 6.9 as well (and poss also 6.8)  - reported on the LR Forum by me with no solution offered, other than restarting LR which does work (in 6.9 at least).  So it's not just a 6.10.1 issue alone, the underlying problem been there for some of us for a lot longer

Champion

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5.8K Messages

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102.5K Points

It's looking like it's possibly a server-side change at Google Steve, because it's affecting much older LR versions (e.g LR5) over the last few days too, and we'd have been sure to notice it for THAT long!

1 Message

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62 Points

3 years ago

Exactly the same problem, extremely annoying!

1 Message

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60 Points

3 years ago

Same problem here. Running Lightroom CC 2015.10.1
Windows 10 Home. 

1 Message

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80 Points

3 years ago

Same problem for me. Makes using the maps useless

1 Message

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62 Points

3 years ago

I can't add anything different that what's already been said. Latest LR version CC 2015.10.1 on Win10 up to date.

9 Messages

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162 Points

3 years ago

I sent a tweet to Adobe's Lightroom account.  We'll see if there's any reply.

12 Messages

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422 Points

Thanks Paul. Ironically the map is indeed offline at the moment the message is flashing.

Employee

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291 Messages

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7.8K Points

3 years ago

Hi,

We have logged the bug for this. We are looking into this.

Thanks,
Smit Keniya
Adobe Lightroom Team

37 Messages

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820 Points

Thank you. 

6 Messages

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234 Points

So, when will this bug be killed ? 5 days now you are looking inside ! ;-)

57 Messages

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852 Points

Would be nice if this can be quickly resolved. Not only is it causing irritation and interrupts workflows, there also seems to be confusion at Adobe (a certain Mr Singh via Helpdesk chat suggested it's a proxy issue with my ISP provider, and when calling the German hotline, there was hesitant admission that the issue can be reproduced...). An rapid update that restores smooth operation is most appreciated!

2 Messages

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96 Points

Basically the Map module is unusable. I understand this may be complicated issue, but still.. bunch of high-end coders and no solution for more than a week??? So disappointing!

2 Messages

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110 Points

I'm rather dubious about the proxy explanation. I can see the logic - I work in an IT related field - but I thought it might be sensible to test this notion. As I had to go into work yesterday (Saturday) morning, I took the laptop in and connected it to the network.  The problem was still evident. It seems unlikely to me that my ISP and my work network, connected to the UK academic network made a similar change at roughly the same time. It looks to me like the most logical explanation is some change in the way that the Google maps API is working.