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488 Messages

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12.3K Points

Fri, Jun 16, 2017 8:03 PM

Solved

Lightroom: Map module keeps flashing "map offline" when it's not

Responses

Official Solution

Adobe Administrator

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8.6K Messages

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122.7K Points

3 years ago

Lightroom CC2015.12/6.12 was released today and should address this issue.  Please update your Lightroom to the latest version and let us know if you continue to see the issue. Thank you for your patience.

http://blogs.adobe.com/lightroomjournal/2017/07/lightroom-cc-2015-12-now-available.html
Adobe Photography Products

Quality Engineering - Customer Advocacy

57 Messages

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852 Points

Thanks Rikk. Works again - what a relief.

124 Messages

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2.7K Points

Works well here.

1 Message

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60 Points

I have Lightroom 5.7.1. Will there be an update to solve the map issue for this version?

Adobe Administrator

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8.6K Messages

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122.7K Points

Lightroom 5.7.1 will receive no further updates. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

These are not updates, they are called bug fixes!!! Treat your customers with respect!

3 Messages

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82 Points

Why can't I update LR to fix this problem? I have a standalone version v6.3, but it tells me I need CC to do the update. However a few months ago I was asked to do an update and there was no problem with that. Help please!

Adobe Administrator

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8.6K Messages

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122.7K Points

Michael, 

Use the Adobe Creative Cloud app to update Lightroom. If the update doesn't show as available after refreshing the app [Ctrl/Cmd+[Alt/Opt]+[R]. Use the CC App to uninstall Lightroom, restart, and then use the app to reinstall Lightroom. 

Afterwards, follow these instructions to serialize your Lightroom version from the CC trial that is showing: https://helpx.adobe.com/lightroom/kb/serialize-lightroom-cc-trial-to-activate-as-lightroom-6.html
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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92 Points

This is a bug.  Even the peons who use Lightroom 5.7 deserve a fix, not just an "update" for CC users. Does Adobe even care?

1 Message

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62 Points

Rikk Flohr:  What is a Lightroom 5.7.1 PAYING CUSTOMER supposed to do about this bug in Lightroom?

1 Message

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62 Points

Lightroom 4.4.1, camera raw 7.4, windows 7 and as of 2 Sept the map module is not working. Blank page with "map is offline" message when switching to map module or when switching map style. Interestingly, when I enter an address in the search window the search is performed, the address is updated, i.e. if I enter "Reno" the search returns "Reno, NV, US", and a yellow marker appears on the black screen. To me, this indicates that the map is in fact online.
This is really annoying that the problem is not solved yet. 

14 Messages

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276 Points

3 years ago

Same for me.

34 Messages

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540 Points

Still having this annoying problem.

Does anyone actually look at this this bug?

52 Messages

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910 Points

Yep, still having this issue. Why is it taking so long to fix it?

1 Message

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70 Points

Yes, still going. Email notification of the thread comments has stopped too. Driving me nuts.

15 Messages

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350 Points

I am still having map problems after the July 2017 update. Now when I zoom in on the map, blank grey boxes appear on the map, sometimes with "sorry no imagery here" written on them, and the map zooms back out.  This is in Hybrid and Satellite mode, the road map mode works properly. 

2 Messages

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92 Points

Still having this problem .. anybody listening?

Adobe Administrator

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8.6K Messages

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122.7K Points

If you are still having this problem, please go to Help>System Info... and copy and paste the Lightroom version number found there. 

Additionally attach a screen capture showing the issue as you are seeing it. With these we can go to the engineering team for evaluation. 

Most users are reporting this fixed and if it isn't for you we will need additional information. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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62 Points

I have this problem with 6.10 under OS X 10.12.6

Adobe Administrator

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8.6K Messages

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122.7K Points

@Joe Bloggs, you need to update to Lightroom 6.12. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

1 Message

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60 Points

MacOS 10.12.6, latest release of LR. This problem has been around for ever - why don't you just fix it (and all the other bugs that linger year after year) instead of constantly telling us CC users that you have our best interests at heart and want to make LR a world-beater?

1.3K Messages

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22.5K Points

This problem has not been around forever - it began in June when Google changed something. Are you really sure you do have the latest release? It fixed this problem. Go to Help > System Info, and copy the first line. It should show 2015.12.

1 Message

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84 Points

Version de Lightroom: 5.7 [991162]
Type de licence: Perpetual
Système d'exploitation: Windows 7 Ultimate Edition
Version: 6.1 [7601]
Architecture de l'application: x64
Architecture du système: x64
Nombre de processeurs logiques: 4
Vitesse du processeur: 3,5 Ghz
Mémoire intégrée: 8083,7 Mo
Mémoire réelle disponible pour Lightroom: 8083,7 Mo
Mémoire réelle utilisé par Lightroom: 480,6 Mo (5,9%)
Mémoire virtuelle utilisé par Lightroom: 447,5 Mo
Taille de la Mémoire cache: 1,3 Mo
Nombre maximal de privilèges utilisés par Camera Raw: 4
Paramètre PPP du système: 96 PPP
Composition sur le Bureau activée: Oui
Affichages: 1) 1680x1050

Champion

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3.2K Messages

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56.8K Points

As said before: Only Lightroom 6 is updated to solve this problem. Earlier version are not updated and will not be updated.

Johan W. Elzenga,

http://www.johanfoto.com

6 Messages

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136 Points

So this means that as an otherwise happy version 5.7 user I should buy a new version again... That is not cool. I only bought my LR as my otherwise great Elements did not support my new camera raw. Maybe I should find some other product, GIMp or similar to do basic RAW editing and conversion

4 Messages

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140 Points

Me too. If Adobe knows what the fix is why can't they issue an upgrade to V5. We all paid good money for a perpetual license for this.

4 Messages

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140 Points

Or at least let us know if there is any work around.

8 Messages

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140 Points

They must be joking for not fixing Lightroom 5.7. Adobe is really getting worse every year.

2 Messages

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92 Points

I think this is a shame. I will leave Adobe for this

2 Messages

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92 Points

I think this is a shame. I will leave Adobe for this

Champion

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3.2K Messages

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56.8K Points

As far as Adobe is concerned, you already left (because you didn't buy Lr6).

Johan W. Elzenga,

http://www.johanfoto.com

1 Message

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60 Points

I just want my current Lightroom 5.7 to continue working with the GPS-map function, which was fine until some time ago. I am not interested in monthly subscription methods or any new features, however fantastic they may be. I think it is nearly criminal by Adobe to require expensive updating to a otherwise working programme.

Champion

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3.2K Messages

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56.8K Points

Yeah, of course you want that. Free updates for the rest of your life. Who wouldn't want that? It is absolutely criminal that people at Adobe want to get paid for their work!

Johan W. Elzenga,

http://www.johanfoto.com

8 Messages

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140 Points

As if providing an essential fix for for free has anything to do with people's pay-checks at Adobe. That is not how things work at an organization like Adobe. So that comment is nonsense and does not help anyone here (not even the people at Adobe).

1 Message

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60 Points

This is still an issue on Mac with the latest update for Lightroom Classic CC Release 7.3.1, Camera RAW 10.3

2 Messages

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90 Points

Johan Elzenga;  This is not a question of updates for life.  It is a question of Adobe breaking something that was working thus forcing customers with a perpetual license to upgrade to maintain functionality.  This is typical of Adobe.   I did not originally choose Lightroom.  Adobe bought another software company to eliminate it from the market place and a "upgrade" to that software put me in the Adobe dependency.

Champion

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3.2K Messages

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56.8K Points

Adobe didn’t break anything. Google did.

Johan W. Elzenga,

http://www.johanfoto.com

2 Messages

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90 Points

Oh well, same result. Guess I'll have to find an alternative. I will not buy subscription licenses.

Adobe Administrator

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780 Messages

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16.7K Points

3 years ago

Dan and Patrick, Sorry for the Map Module flickering offline.

Can you provide more details, such as OS and version? Lightroom exact version?

Regards
Pete

12 Messages

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422 Points

Pete, there is plenty of feedback now that the problem is NOT related to a specific computer system nor LR version. Can you please take action and contact Google for verification if their server acts up and give us feedback? Thanks in advance.

281 Messages

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5.1K Points

Indeed, i'm having it on both Windows 10 creators update as MacOS 10.12.5. On both machines it appears with the latest LR update. 
https://youtu.be/wZ8rmDGOg-Y

2 Messages

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134 Points

Pete, you seem to be the only Adobe person taking any note of this issue.  This is a serious problem for many of us.  Can you provide some update on the status of an Adobe response.

25 Messages

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602 Points

I would like to copy all of the above. The issue is so widely discused that it seems (at the least) a matter of ignorance to scale this down to a personal and individual issue.
Since some two years every "update" comes along with new bugs. That's not what I know from  my long Adobe-past ... Over a decade you produced solid and stable software with new features in every yearly upgrade. With the big business succes, those days seem to be over.  That the newest Version still has "2015" in it is a good indication, that real progress stopped and since then updates are merely bug-fixes, introducing new bugs every time. 
So stop asking "standard questions" and start doing your job properly!!
If I as a photographer and designer would deliver that way to my customers, I would have been long out of business by now ...

37 Messages

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820 Points

And as a photographer you shouldn't require Lightroom because your photos would be perfect out of camera.
Why does every little hiccup bring out the trolls? 

12 Messages

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422 Points

What has a map location software problem to do with a perfect image coming out of a camera?

9 Messages

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174 Points

George's other comments don't seem like he's trolling so I have no idea what to make of such a moronic assessment of the situation.  Not wanting to keep paying for a broken product does not make someone a troll, or an unreasonable consumer, or a bad photographer.  And Kees is not alone.  I have zero use for Lightroom in the next 30 days other than to geotag photos from a recent cross-country trip.  Why on earth wouldn't I cancel my subscription until they resolve this issue?

37 Messages

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820 Points

For starters, if the name didn't include "2015" the features in the 10 releases (plus sub releases) would not be perceived as bug fixes. I geotag every image so this is important to me as well, yet I am able to geotag even with this nuisance glitch. The fact that Smit Keniya and Victoria have confirmed that Adobe has acknowledged the issue after a couple of days of it being reports suggests to me that Adobe is indeed listening and responding.
To Norbert, the point is that software is extremely complicated of interrelated functions where minor issues can sometimes results in bugs. Adobe does not claim to be perfect, and evidently unnamed photographers aren't perfect either, or they wouldn't need software like LR. This simply is not a catastrophic situation, message boards like this are to raise issues that come up, and it has been my experience that Adobe address such issues when brought to their attention. Using this forum for whining dribble is simply addle. 

12 Messages

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422 Points

Good that we have people like you that understand the system...

37 Messages

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820 Points

5 days ago "must be a Google server problem".... I'm glad we have people like you that understand the system. Let's hope Adobe is using this time interval to do more research than you demonstrate before drawing a conclusion. 

2 Messages

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72 Points


Same here, w/ the addition of error emphasis. It grows somewhat wearisome considering the lease fee I pay every month never to own this software that never even came with any paper books (that I didn't buy separately on my own for extra money) to help me learn it.
It also doesn't tend to produce things that look the same on my 4K monitor, someone else's SVGA setup, or on paper no matter what I tell it.

This is all using the combo of Windoze 10 / 64 bit
&
Adobe PS/LR CC 2015.10.1 Release Camera Raw 9.10.1

8 Messages

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140 Points

I'm having this problem lately.  I have a MacPro (mid 2010) running 10.12.5 Sierra and Lightroom CC 2015.10.  I have lots of RAM (32 GB) but the system seems really slow lately

2 Messages

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64 Points

Me Too, 
Lightroom version: CC 2015.10.1 [ 1117303 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.0 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 2,412.1 MB (29.4%)
Virtual memory used by Lightroom: 4,416.8 MB
Memory cache size: 1,352.0MB / 1,856.4MB (72.8%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 1291MB / 4095MB (31%)
Displays: 1) 1440x900

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.42.15
Renderer: AMD Radeon HD 6490M OpenGL Engine
LanguageVersion: 4.10

2 Messages

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64 Points

Me Too, 
Lightroom version: CC 2015.10.1 [ 1117303 ]License: Creative Cloud
Operating system: Mac OS 10
Version: 10.11 [6]
Application architecture: x64
Logical processor count: 8
Processor speed: 2.0 GHz
Built-in memory: 8,192.0 MB
Real memory available to Lightroom: 8,192.0 MB
Real memory used by Lightroom: 2,412.1 MB (29.4%)
Virtual memory used by Lightroom: 4,416.8 MB
Memory cache size: 1,352.0MB / 1,856.4MB (72.8%)
Maximum thread count used by Camera Raw: 8
Camera Raw SIMD optimization: SSE2,AVX
Camera Raw virtual memory: 1291MB / 4095MB (31%)
Displays: 1) 1440x900

Graphics Processor Info: 
Check OpenGL support: Failed
Vendor: ATI Technologies Inc.
Version: 4.1 ATI-1.42.15
Renderer: AMD Radeon HD 6490M OpenGL Engine
LanguageVersion: 4.10

25 Messages

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602 Points

@Georg Nichols: Pro photographers do use Lightroom in the first place as a RAW converter and catalogue application. This has nothing to do with being perfect or not ... Your comment on that is out of line and just shows you have no idea ...
It's not that we respond to every hickup immediately, in fact this is my first contribution whatsoever. If you read well, you'll see I was over many many years a very satisfied Adobe-customer, but it is a stonecold fact that every update comes with NEW flaws over the last two years, that are time consuming, irritating and in some cases cost plain money. For instance buying an expensive new graphic card (recommended by Adobe) that doesn't work well with both Lr and Ps after all and is a waist of money. That is not why you pay for a professional tool, that can be toroughly tested before bringing out. Adobe is no small shop around the corner and their shares are exploding. So can't be a financial problem to do a good job in advance, instead of annoying us with work frustrating issues.
When things get to complicated to have it running stable, one should consider being on the right path. That's what every professional should do ...
I stick to my comment that quality (in stability) has dropped shortly after anybody got neatly caught in cloud construction and one has no longer to convince customers buying new stuff ... That's almost a business rule of thumb and was therefor a predictable development. 
And another rule of thumb in business: If customers complain, they are ALWAYS right. Your product is customer satisfaction after all ....
The least you may expect is a newsletter saying "sorry customers, we have acknowledged a problem, we are on it and we expect to have it fixed by .... "
That's what we pay for 50 bucks month after month, not to be ignored or having to find out in groups like this, that Adobe is working on it (if this information is right).
You know Franz Kafka?? Well, that is exactly what this is all about. Small customer knocking without reaction on the door of a big powerful ruler of the system little man is caught in.

2 Messages

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110 Points

3 years ago

Also have the problem. I'm running Windows 8.1 and Lightroom 6.10.1, build 1117303. I first noticed the problem yesterday after a big Windows update, but this might be a coincidence.

I hadn't updated Lightroom until after I noticed this problem - I hoped it would cure it - but I'm not sure of the exact version I was running before. Everything else on the laptop seems to be OK. The broadband connection's fastish, but pretty reliable.

12 Messages

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422 Points

Same problem here with Mac OS Sierra 12.4 and LR CC 2016 2015.10 Everytime I resize or move the map in map module I get a 3 second blacked out map and an error window Map Offline and then map is back to work. It all started 3 days ago out of the blue. Please research and fix. Its very annoying.

2 Messages

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90 Points

Same issue on Sierra 12.5 .. map flash for a second, no way to zoom very close and this message flashing with grey world map

475 Messages

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10.5K Points

3 years ago

I haven't been using Lightroom for a week or so, but this was not happening to me when I last used it. Now it is happening big-time (and, boy, is it annoying).

Lightroom 2015.10.1
Camera Raw 9.10.1
MacOS 10.12.5
iMac 5K 27 inch, late 2014

LR hasn't crashed yet (as others have reported).

Let me know if I can help track this down.

1 Message

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80 Points

I have the same configuration and same problem (and indeed very annoying)

9 Messages

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162 Points

3 years ago

Been happening to me for about 3 days now.

Mac OS 10.12.5.  Lightroom - most recent version, whatever number it is.

22 Messages

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460 Points

3 years ago

Happens with my set up and been so for a number of LR iterations.  Found best way to clear it is to restart LR which suggests it's a cache related issue.

9 Messages

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162 Points

I've tried completely reinstalling LR (letting it trash preferences).  Doesn't solve the problem.  So I don't think it's a cache related issue.

3 Messages

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140 Points

3 years ago

I get the same. 

Windows 10 64 Bit
Lightroom 2015.10.1

Tried restarting PC and still happens.

Champion

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2.2K Messages

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37.4K Points

3 years ago

Same issue with Windows 7, LR 2015.10.1

12 Messages

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422 Points

3 years ago

It must be a Google server problem. Any idea how to tackle this?

3 Messages

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122 Points

I agree. Problem occured on iMac and MBP at the same time about 5 days ago. Both on the latest OS. Both LR 6.10.1. Problem started when on LR 6.8. Upgraded in the hope that that would cure it, but no.

4 Messages

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120 Points

3 years ago

Same problem here, started two days ago when Adobe CC LR was updated.
System:
MacBook Pro (13-inch, Late 2016, Four Thunderbolt 3 Ports)
macOS Sierra v.10.12.5. (16F73)
Lightroom Map function has worked fine from year of launching, on differents Mac computers, but crashed when I updated LR on June 14.

4 Messages

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120 Points

Problem solved with tonights Lightroom update (July 19. 2017)
THANKS!

1 Message

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66 Points

3 years ago

Same problem here, very annoying!

Windows 10
Lightroom CC 2015.10.1
Internet connection via ethernet cable (not wifi)

49 Messages

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752 Points

3 years ago

same here! how do we go back to previous version?

Champion

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5.9K Messages

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104K Points

Victoria Bampton a.k.a. The Lightroom Queen

www.lightroomqueen.com

Author of Adobe Lightroom Classic - The Missing FAQ and Adobe Lightroom - Edit Like a Pro books.

49 Messages

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752 Points

Thanks Victoria!

34 Messages

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540 Points

Doing a roolback, just gets you back to older bugs. Moving forward is the only way.

This many customers now bleeding money to Adobe every month - should be possible to do a bit of testing and fixing problems as they are discovvered.


3 Messages

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104 Points

3 years ago

same problem here, win10, CC2015.10.1

9 Messages

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174 Points

3 years ago

Same here.  It's clearly not specific to any OS or hardware.

ps: this site would benefit from providing an error message to people who try to log in but don't have third party cookies enabled.   As it works now, they just have their login accepted but nothing happens and they can't do anything and get no feedback as to what's going on.