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john_ashton_3986368's profile

7 Messages

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252 Points

Tue, Apr 10, 2012 7:12 PM

Solved

Lightroom: LR 4 import crashes when a Android Samsung Galaxy Tab 10.1 is connected.

Running Windows 7 32 bit and Lightroom 4.1 RC.
When the Samsung Galaxy Tab 10.1 is connected then pressing the import button crashes Lightroom.
With the tablet disconnected it works as expected.

I assume that it is checking for devices to import from and there is something about the Samsung Galaxy Tab 10.1 that is causing a problem. Not sure if it affects anythig else.

Work arround - disconnect the tablet.
Wouldn't see this as a high priority but if anyone alse can reproduce I'd add it to the knowledge base as there is such an easy work arround.

Responses

8 Messages

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170 Points

6 years ago

This reply was created from a merged topic originally titled "Import photos" opens a device, if one is attached. Sometimes resulting in a cras....

"Import photos" opens a device, if one is attached. Sometimes resulting in a crash.

In detail:
Windows 7 Pro, 32 Bit.
When one clicks on "Import photos" in the Library module (this is present in 3.x, 4.x, and I've tested up to 5.6), if a device is attached, that is the default choice for the location. This is a bad, non-ergonomic choice for some people, and there is no option to change that default.
There are two problems with that:
1. If a cell phone is attached via USB and is busy doing something else, LR cannot read the file system, and that results in LR hanging for a while, and then LR crashing (closing).
2. My (and for some other people) workflow is to copy photos to an HDD first within the OS, and then import them into LR. This is much faster, especially if previews are generated. If no device is attached or SD card is inserted, LR comes to my last place of import, and that's very convenient. If a phone is attached or an SD card is inserted, LR goes to that location, and then, to open my regular location, I need to go through the directory tree, which is very non-ergonomic.
I understand that some people import straight from the devices/cards, but this should be made configurable for others.

Champion

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2.6K Messages

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33.7K Points

If you are copying your photos via an OS utility, then wanting to import from there, open LR, select Library, then drag-and-drop the folder you want to import onto Library's central area, either the thumbnail grid or the Loup view. This will start an Import operation with that folder selected. Hopefully then it won't get stuck.

You would also want to have LR configured NOT to automatically start when a card is inserted in LR Preferences.

3 Messages

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90 Points

6 years ago

This reply was created from a merged topic originally titled lightroom 4 has stopped working message on folder synch..

I recently upgraded and installed LR 4.3 on my Windows7 x64 system. I had one instance where LR stopped working on a folder synchronize. I installed the LR 4.4 upgrade, and again had an instance where LR quit working on folder synch. Got the following error description in event viewer. Same exception code for both crashes.

Faulting application name: lightroom.exe, version: 4.4.0.11, time stamp: 0x514b016c
Faulting module name: wpdmanager.mox, version: 0.0.0.0, time stamp: 0x48a324a9
Exception code: 0xc0000005
Fault offset: 0x000000000001f885
Faulting process id: 0xb38
Faulting application start time: 0x01ce31b7bfdebfc3
Faulting application path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\lightroom.exe
Faulting module path: C:\Program Files\Adobe\Adobe Photoshop Lightroom 4.4\moxplugins\wpdmanager.mox
Report Id: 18174351-9dab-11e2-beb1-70f395029ef7

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled LR 5.6 crashing.

Hi .. I upgraded to 5.6 a month or two ago and had no issues until today.

I was adding a folder to my inventory when it just stopped immediately (and consistently) right after selecting the newly created folder. To be clear, I create the folder, populate it from the camera, and then add it, using the new folder add feature. The app pauses then crashes with the information here: from Windows 7 Ulitmate SP1

Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.6.0.10
Application Timestamp: 53ce7bf8
Fault Module Name: wpdmanager.mox
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48a324a9
Exception Code: c0000005
Exception Offset: 000000000001f885
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3a95
Additional Information 2: 3a95dbaa5d5dcf7b9bc4dca71058dc3f
Additional Information 3: 0e04
Additional Information 4: 0e04d756f8574f43dd4e96ab3d74614f

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linki...

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Any help appreciated ..

K.

2 Messages

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70 Points

6 years ago

Not for me, just updated to newest CC and tried to import from my android phone (xperia Z3 compact, android 5). Still lightroom freezes in import dialog.

Adobe Administrator

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9.5K Messages

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130.8K Points

Go to Help>System Info and give us your Lightroom version and build number please:
Adobe Photography Products

Quality Engineering - Customer Advocacy

2 Messages

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70 Points

I should mention that it does not crash but not responding. It's responds again when unplugging the phone.

Lightroom version: CC 2015.1 [ 1025654 ]
License: Creative Cloud
Operating system: Windows 8.1 Business Edition
Version: 6.3 [9600]
Application architecture: x64

7 Messages

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202 Points

6 years ago

Nope, still crashes if I Import while my Samsung Note 3 is plugged in.
(I click "Import", try to select a non-Note3 folder, and LR locks up.)

LR 6.1.1

216 Messages

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4.8K Points

a year ago

This issue seemed to be solved for a long time. But somehow the slow behaviour came back.
Today I had to find out that Lightroom became unresponsive (or at least incredibly slow) when my Samsung mobile phone is connected.

Lightroom Classic-Version: 9.0 [ 201910151439-b660523e ]
Lizenz: Creative Cloud
Spracheinstellung: de
Betriebssystem: Windows 10 - Business Edition
Version: 10.0.18362
Anwendungsarchitektur: x64
Systemarchitektur: x64
Anzahl logischer Prozessoren: 12
Prozessorgeschwindigkeit: 3,2 GHz
Integrierter Speicher: 32707,2 MB