7 Messages
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252 Points
Tue, Apr 10, 2012 7:12 PM
Solved
Lightroom: LR 4 import crashes when a Android Samsung Galaxy Tab 10.1 is connected.
Running Windows 7 32 bit and Lightroom 4.1 RC.
When the Samsung Galaxy Tab 10.1 is connected then pressing the import button crashes Lightroom.
With the tablet disconnected it works as expected.
I assume that it is checking for devices to import from and there is something about the Samsung Galaxy Tab 10.1 that is causing a problem. Not sure if it affects anythig else.
Work arround - disconnect the tablet.
Wouldn't see this as a high priority but if anyone alse can reproduce I'd add it to the knowledge base as there is such an easy work arround.
When the Samsung Galaxy Tab 10.1 is connected then pressing the import button crashes Lightroom.
With the tablet disconnected it works as expected.
I assume that it is checking for devices to import from and there is something about the Samsung Galaxy Tab 10.1 that is causing a problem. Not sure if it affects anythig else.
Work arround - disconnect the tablet.
Wouldn't see this as a high priority but if anyone alse can reproduce I'd add it to the knowledge base as there is such an easy work arround.
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Rikk
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Quality Engineering - Customer Advocacy
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parafly
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rambalac
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8 years ago
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eric_au_5126740
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8 years ago
This reply was created from a merged topic originally titled
LR4.3 incompatible w/ Samsung S3, LR will crash and exit automatically..
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norman_buchignani
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8 years ago
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doug_mounter
5 Messages
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114 Points
7 years ago
Attempting Import of Images Crashes Lightroom 4.
Windows 7 64. Lightroom 4
I have a Samsung Galaxy Note II and I have installed Samsung's Kies program for synchronising the phone and Outlook. I believe Kies installs it's own version of the Media device driver, but I may be wrong.
If I try to import images into Lightroom whist the phone is connected to my computer, Lightroom crashes. Lightroom is not affected in any other way.
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arnold_bartel
216 Messages
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4.8K Points
7 years ago
Lightroom: Crashes in Import dialog when Android mobile phone is connected.
When I open the Import dialog in Lightroom and my mobile phone (Android) is connected via USB, Lightroom (5.2 RC) crashes.
1
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zavod
7 Messages
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202 Points
7 years ago
Lighroom: crashes on Photo Import when my phone is pluged in via USB cable..
Lightroom 5.2 crashes when Importing files while my Samsung Galaxy Note 3 is plugged in to the computer via USB cable. (Windows 7) Crash happens when trying to select hard drive directory which contains my photos. (note: the phone does show up in the list, but I'm not selecting it.)
So far, 100% repeatable.
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rick_silvers
3 Messages
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80 Points
7 years ago
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norman_buchignani
2 Messages
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70 Points
7 years ago
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warren_christopher_6737390
1 Message
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62 Points
6 years ago
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doug_mounter
5 Messages
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114 Points
6 years ago
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l_schonbach
2 Messages
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80 Points
6 years ago
LR crashes when importing when and Android phone is connected.
Fine when phone is removed.
Windows 7 diagnostics:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.6.0.10
Application Timestamp: 53ce7bf8
Fault Module Name: wpdmanager.mox
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48a324a9
Exception Code: c0000005
Exception Offset: 000000000001f885
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 3a95
Additional Information 2: 3a95dbaa5d5dcf7b9bc4dca71058dc3f
Additional Information 3: 0e04
Additional Information 4: 0e04d756f8574f43dd4e96ab3d74614f
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zavod
7 Messages
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202 Points
6 years ago
Specifically:
I renamed "C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\wpdmanager.mox" to be wpdmanager.mox_TEST
And it still crashed.
Then I tried renaming:
"C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\usbmanager.mox" to usbmanager.mox_TEST
And it still crashed.
The crash I'm referring to is when I have my cell phone (Samsung Note 3) plugged in to my Win7 computer by USB, and I try to Import into Lightroom. At the time I click Library->Import and the directory/file browser comes up, the program locks up and then crashes. 100% repeatable.
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steve_sprengel
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33.7K Points
6 years ago
If it's still listing the renamed plug-in in the crash report then move the plug-in somewhere else outside of the LR folders. And make sure LR is not running when you're doing the rename or move.
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