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Adobe Photoshop Family

7 Messages

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252 Points

Tue, Apr 10, 2012 7:12 PM

Solved

Lightroom: LR 4 import crashes when a Android Samsung Galaxy Tab 10.1 is connected.

Running Windows 7 32 bit and Lightroom 4.1 RC.
When the Samsung Galaxy Tab 10.1 is connected then pressing the import button crashes Lightroom.
With the tablet disconnected it works as expected.

I assume that it is checking for devices to import from and there is something about the Samsung Galaxy Tab 10.1 that is causing a problem. Not sure if it affects anythig else.

Work arround - disconnect the tablet.
Wouldn't see this as a high priority but if anyone alse can reproduce I'd add it to the knowledge base as there is such an easy work arround.

Responses

Official Solution

Adobe Administrator

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8.2K Messages

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118.3K Points

5 years ago

This was fixed in the CC 2015.1 / 6.1 Update.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

5 Messages

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104 Points

8 years ago

I had the same issue, glad I found this. When my Galaxy Nexus is connected, I am unable to import anything without Lightroom crashing.

6 Messages

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164 Points

8 years ago

Same for SGS 3

2 Messages

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82 Points

8 years ago

LR4.2 and LR4.3 (64bit) both crash when trying to import photos while my samsung galaxy s3 is connected via a USB cable. if the S3 is connected prior to LR turns on, it simply won't even open. I'm using Windows 7.

This reply was created from a merged topic originally titled
LR4.3 incompatible w/ Samsung S3, LR will crash and exit automatically..

2 Messages

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70 Points

8 years ago

Same problem LR 4.3 (64 bit) Win 7, Galaxy S3.

5 Messages

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114 Points

7 years ago

This reply was created from a merged topic originally titled
Attempting Import of Images Crashes Lightroom 4.


Windows 7 64. Lightroom 4

I have a Samsung Galaxy Note II and I have installed Samsung's Kies program for synchronising the phone and Outlook. I believe Kies installs it's own version of the Media device driver, but I may be wrong.

If I try to import images into Lightroom whist the phone is connected to my computer, Lightroom crashes. Lightroom is not affected in any other way.

216 Messages

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4.8K Points

7 years ago

This reply was created from a merged topic originally titled
Lightroom: Crashes in Import dialog when Android mobile phone is connected.


When I open the Import dialog in Lightroom and my mobile phone (Android) is connected via USB, Lightroom (5.2 RC) crashes.

3 Messages

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80 Points

Is the Android phone in the Samsung Galaxy family or is it a different manufacturer?

7 Messages

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202 Points

7 years ago

This reply was created from a merged topic originally titled
Lighroom: crashes on Photo Import when my phone is pluged in via USB cable..


Lightroom 5.2 crashes when Importing files while my Samsung Galaxy Note 3 is plugged in to the computer via USB cable. (Windows 7) Crash happens when trying to select hard drive directory which contains my photos. (note: the phone does show up in the list, but I'm not selecting it.)
So far, 100% repeatable.

3 Messages

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80 Points

7 years ago

I have lightroom 4.4 on Windows 7 and the combo of having a Samsung Galaxy S3 plugged in on the USB port for charging causes lightroom crash immediately upon trying to start an import. I unplugged the phone the import dialog runs without issue.

2 Messages

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70 Points

7 years ago

This has always happened when I try to import photos directly from my Samsung Galaxy 3--both with 4.0 and 5.2. I work around it by copying the image files to my hard drive first. Windows 7 Pro 64 bit.

1 Message

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62 Points

6 years ago

Same issue, Lightroom 4.4 64-bit on Windows 7. Samsung Galaxy S2 or Galaxy Tab Pro 10.1. Crashes immediately on opening the import dialog if the device is plugged in, or as soon as the device is detected if Lightroom import is already open.

5 Messages

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114 Points

6 years ago

Is anyone at Adobe going to take an interest? It might be (probably is) a problem with Kies, but I don't have a problem connecting other media devices.

2 Messages

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80 Points

6 years ago

This reply was created from a merged topic originally titled Lightroom 5 Crashes when importing files..

LR crashes when importing when and Android phone is connected.
Fine when phone is removed.

Windows 7 diagnostics:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lightroom.exe
Application Version: 5.6.0.10
Application Timestamp: 53ce7bf8
Fault Module Name: wpdmanager.mox
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 48a324a9
Exception Code: c0000005
Exception Offset: 000000000001f885
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional Information 1: 3a95
Additional Information 2: 3a95dbaa5d5dcf7b9bc4dca71058dc3f
Additional Information 3: 0e04
Additional Information 4: 0e04d756f8574f43dd4e96ab3d74614f

Champion

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2.6K Messages

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33.7K Points

For a previous version of LR, a workaround was to rename that plug-in, which will disable LR's ability to handle removable devices/memory cards:

See: https://forums.adobe.com/thread/757204

7 Messages

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202 Points

6 years ago

Thanks for the pointer Steve Sprengel, but Lightroom 5.6 still crashes for me after renaming this plugin.

Specifically:
I renamed "C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\wpdmanager.mox" to be wpdmanager.mox_TEST
And it still crashed.

Then I tried renaming:
"C:\Program Files\Adobe\Adobe Photoshop Lightroom 5.6\moxplugins\usbmanager.mox" to usbmanager.mox_TEST
And it still crashed.

The crash I'm referring to is when I have my cell phone (Samsung Note 3) plugged in to my Win7 computer by USB, and I try to Import into Lightroom. At the time I click Library->Import and the directory/file browser comes up, the program locks up and then crashes. 100% repeatable.

Champion

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2.6K Messages

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33.7K Points

6 years ago

The important thing is what module is it crashing in after renaming the module plug-in named in the first crash report.

If it's still listing the renamed plug-in in the crash report then move the plug-in somewhere else outside of the LR folders. And make sure LR is not running when you're doing the rename or move.