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Adobe Photoshop Family

1 Message

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70 Points

Wed, Apr 18, 2012 11:44 AM

Lightroom: Lightroom 3 freezes computer screen

Lightroom 3 - Computer screen frozen 3 times, re-started 3 times, last time when opening lightroom screen says it is already running but it is not. Checked task manager and this shows nothing running. Unable to get into lightroom at all. Please advise.
new computer 6core 3930

Responses

Champion

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704 Messages

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8.5K Points

9 years ago

Sounds like bad hardware. You can try starting Lr from a test account, to rule out something user or catalogue specific.

Adobe Administrator

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15.5K Messages

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291.8K Points

9 years ago

I would also venture to guess some low level driver, like a video card driver, being out of date.

Determine what video card you have and go directly to the manufacturers website (nVidia or ATI/AMD) and download the latest driver.

Sr. Product Manager, Adobe Digital Imaging