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126 Messages

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2.4K Points

Fri, Oct 9, 2015 2:56 PM

Lightroom: Laggy sliders on Windows with Wacom tablets

[Update: Many people report laggy sliders with Wacom tablets on Windows unless they disable the Windows Ink option, in which case they lose pressure sensitivity with the pen. -- John Ellis]

it ́s next to unusable.. i have installed the latest wacom drivers (WacomTablet_6.3.15-1.exe). there is, i would say, a 1-2 second lag from when i press down until the slider moves. win10 64 bit, i7 2600k, 24gb ram, 980 gtx, catalog and caches on intel 750 SSD. gpu is disabled, add photo dialog is disabled.and of course....latest gpu drivers are installed.i tried the older driver version "WacomTablet_6.3.13w3.exe" too.same behavior.... corel painter, photoshop and other apps work just fine.this is the worst lightroom version EVER...!!! :(

Responses

Employee

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1.7K Messages

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32.4K Points

5 years ago

There is no change in 6.2.1 (compared to 6.2) that could affect the Wacom pen interaction. Is there something changed in your machine configuration?

We heard other reports of Lr 6.2/LR CC 2015.2 works well with Mac OS X 10.11, and Wacom driver 6.3.14-1.

See https://console.getsatisfaction.com/p....

You might want to try that particular version of Wacom driver

Principal Scientist, Adobe Lightroom

Champion

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5.8K Messages

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102.6K Points

5 years ago

Hi Simon. This is a Windows user, not Mac. Did anything change between 6.1.1 and now for Wacom on Windows? I know you fixed some Mac bugs.

126 Messages

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2.4K Points

5 years ago

i did not use the wacom with 6.2... so my experience is from 6.1.1 to 6.2.1

someone told me to check if "use windows ink" is unchecked in the wacom settings.

when i installed the new driver this was on by default.

it made no difference earlier if i had that checked or not... but now it seems to have an influence.

the performance is still not perfect but the lag is much smaller after i unchecked "use windows ink".

2 Messages

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78 Points

5 years ago

A problem I have similar to this is when cropping images: cropping lags and takes 1-5 seconds to finish. Trying to find out why, have even bought a new Wacom Infos Medium Pro (HTP651), but the problem persists. The news update for Wacom is also tried.

9 Messages

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194 Points

5 years ago

Hey Tanja!

Thanks for posting this. I was banging my head on this one too although I knew it wasn't the new version of LIghtroom that was causing it since I had not upgraded it. Mine issue was the "windows ink" option check too. I have now solved my issue.

Thanks!

Adobe Administrator

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15K Messages

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287.4K Points

5 years ago

I talked with my contact at Wacom, here's what he suggested:

Right now I am not seeing any noticeable lag on my system :
Core i7
Win 10
Wacom driver 6.3-13

Try this:

1. Back up your existing settings using the file utility (Applications – Wacom Tablet – Wacom Tablet Utility) (save the backup as a zip in case I need to get it to an engineer either at Adobe or Wacom)
2. Using the same utility remove the existing driver completely.
3. Download and install the latest driver that posted last Friday ( 6.3.14-1 Win/6.3.14-2 Mac)
4. Report back if the problem persists
5. Reapply the backed up settings and see if the problem comes back. This will tell us if the issue is the settings that is causing the problem.

Sr. Product Manager, Adobe Digital Imaging

14 Messages

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236 Points

Hello Jeffrey!

One year has passed, but the problem still exists.

My system:

Core i5 4440 3,1 GHz
Windows 10 x64
16 GB RAM
Wacom driver 6.3.20-7

There is still lag when dragging slider and especially annoying when trying to use spot removal tool.

The only solution at the moment is to disable Windows Ink in Wacom settings. But this disable also pen pressure function.

What could be the solution?

5 Messages

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120 Points

5 years ago

I have the older Graphire4 tablet, works fine in all my software including LR5.7, but is hopeless in LR6.2.1. I have contacted Wacom and tried different drivers - none improved performance. Why does this seem to be always LR6 specific? I have seen many posts from Adobe suggesting it is drivers but cannot make any work with LR6. Get anew tablet! Why should I, it works just fine with other software on Windows 8.1, i5, NvidaTi650.

3 Messages

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70 Points

5 years ago

I have the same problem with my Intuous 5. Never had any issues in 1.1
v 2.1 is just a little disaster that should have never been released. I hope it gets fixed soon, and i don't mean little patches here and there but full quality check.

Jeffrey: your advice would be great if we were your beta testers. However, we are your end-customers (paying) and with clients to deliver to while using your product and not much time to do install/uninstall, play with installations and quality checking. I am not saying it in a mean way, just trying to bring it to attention.
If your new release needs a new Wacom driver, please state so before the LR version gets installed. If it doesn't, and you're just suggesting us play with a new Wacom driver in hopes it would solve the LR bug, than please don't. That's a job for the Adobe engineers ;) There is an unfortunate trend lately to release bugish software in hopes that clients will report bugs and give you the chance to fix them. Not a good way to go. There are professionals using your software that pay top money to be in your ecosystem and don't have time to deal with your software bugs. Please employ better QA and release a final product, not a beta.

I am now trying to uninstall LR and try to revert back to 1.1 and keeping my fingers crossed it will work smoothly. I've already spent 2 hrs on this and a whole weekend before that trying to work with the the most frustrating piece of software I had to work with since maybe 1997.

Thank you for fixing this asap, Adobe!

5 Messages

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116 Points

5 years ago

I have the same issue with sliders in Lightroom since Lightroom 5. (Don't remember about Lightroom 4 but more likely it was not such a problem there). All sliders in Photoshop and ACR work perfectly well with my Wacom Intuos. Problem appears in Lightroom only.

Adobe Administrator

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15K Messages

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287.4K Points

5 years ago

On my Mac, I'm only seeing a serious lag when moving the Temperature slider - but it is one the most processor intensive function in Develop.

Are all sliders slow? Or just specific ones such as Temperature?

Is the lag happening on all files or specific files? (Small files, big files, JPEG vs raw, files with no adjustments at all or files with lots of local adjustments)

If you go to Preferences>Performance, and uncheck "Use Graphics Processor" and restart Lightroom, are the sliders still slow? (Conversely, is "Use Graphics Processor" unchecked by chance when you're seeing slowdowns?)

Does screen resolution make a difference in performance? (what are the pixel dimensions of your monitor? If you make the Lightroom app window 1/4 the size of the entire screen, do the sliders work smoother?)

Sr. Product Manager, Adobe Digital Imaging

5 Messages

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120 Points

5 years ago

Hi All, I have now experimented along Jeffrey's lines of thinking. I tired with and without GPU acceleration, on hi res NEF raw, DNG's from NEF, JPEG's from these files, also lower res JPEG files from my compact camera, and some TIFF files from my scanner, sad to say the performance was the exactly the same on the sliders using the pen. My wireless Logitech mouse works fine.

I also noticed a slight lag in using the corner handles on the crop tool and the healing brush. I find that tapping and holding on the slider rails gets the machines attention but I have to drag the pen about one third the way across the rail before the pointer snaps into position, then it follows the pen. This is true for all the sliders in the Develop Module. I know my tablet is old but it worked fine in LR5.7. Reducing the LR window had no effect on my monitor (Dell 27" 2560 x 1440).

1 Message

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60 Points

5 years ago

I also have the same issue with the slider lag when using Wacom pen. In the same form, on almost the same PC (Win10) as Tanja reported. The pen with Wacom works well everywhere else (Windows apps, CS6, CS5, etc), but Lightroom 6. The trick with disabling "Windows Ink" did not work well, since when disabled, the mouse pointer is not shown when using the pen. Generally, even if sliders work, LR 6.2.1 gets slower and slower in the course of use, whereas it i not visible on the system load. I have to restart it all 30 or 40 min. Terrible! LR 6.2 was the worst update ever!

3 Messages

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124 Points

5 years ago

I have the same issue with slow sliders but its fast and smooth to paint masks ect? I'm using a New Wacom Intous Pro on a 2012 Retina MacBook pro i7-2.7Ghz with 16GB ram OS X 10.10.5 and I'm using Lightroom 6.1.1 due to massive issues with the latest Lightroom.

22 Messages

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650 Points

5 years ago

Same with me. i7, Windows10, current LR 2015.3. Up to 2015.1 everything was fine, ever since one of the following updates am suffering a terrible lag when trying grabbing development sliders. With the mouse it's fine, also my Intuos 4 works perfect with every other application.

It is specifically the response of the sliders when being touched by the pen. It is not LR being sluggish to respond to slider movements, this is quite fine (means normal). When I touch the slider, I immediately see the small spreading circles around the pen tip (so the tap somehow gets trough), but I cannot drag the slider, it will just refuse to move. The only thing that works is tapping on the wanted position of the slider (not grabbing it by the knob). When doing so, the slider knob jumps with a delay of 1 to 2 seconds to the tapped position. When tapping and dragging to a desired position, the slider will not move, even when I wait for several seconds to wait for a move.

Te problem definitely started to show up when I updated to some of these dysfunctional recent updates (can't exactly remember which) and persists now even with LR cc 2105.3. I tried all kinds of wacom drivers, no relief. I cannot get back to the perfectly working response I had since LR4.

I am stuck completely, cannot move forward neither back. Any assistance would be highly appreciated.

34 Messages

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512 Points

5 years ago

I have same problem on my iMac, running El Capitan and LR 6.3. I updated Wacom drivers but the problem remains. I still have LR 5.7 on my machine and it works fine so I would conclude that this is a bug in LR not a Wacom bug. It is most noticeable when trying to crop & rotate (say, to fix a horizon).

Raised the issue with Adobe, they said it's a permissions problem with my internal HD. I find that response bizarre in the extreme and would surmise that Adobe don't know what the problem is! I repaired permissions to be on the safe side - no joy.

Does anyone out there (especially at Adobe) have a clue how to fix this?