jenny_utoft's profile

1 Message

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70 Points

Sun, May 12, 2019 4:17 AM

Lightroom is crashing on the develop tab. It prompts and error report. Any ideas what it could be?

LR may have updated last night because it started going through a navigation of updates when I started it.  When I go to the develop tab it crashes and asks to send an error report.  Now anytime I go in I can't do anything since it goes right to the develop tab. I have updated all drivers, uninstall, reinstalled, deleted LR 2015 I had and lowered my file count. I lost a day of editing and have to get editing.  Any help is appreciated. 

Responses

Champion

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5.8K Messages

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101.3K Points

2 y ago

Carefully follow the GPU-troubleshooting steps here: https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting . Note that this article recommends doing a "clean install" of the graphics drivers, which is more involved than simply updating them.

Adobe Administrator

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539 Messages

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9.9K Points

2 y ago

In the Preferences > Performance tab, does the "Use Graphics Processor" option turned on?
If yes, could you please turn it off and try again?
Are you are submitting the crash report using the same e-mail id with which you logged into the forum?

Thanks,
Sunil

3 Messages

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80 Points

2 y ago

I have exactly the same problem.....
I tried many many stuff I red... As you. I already phoned at ADOBE...
Such pity, if Somebody knows something...

Champion

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5.8K Messages

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101.3K Points

Did you follow each of the exact steps described in this help article: 
https://helpx.adobe.com/lightroom/kb/lightroom-gpu-faq.html#troubleshooting

3 Messages

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80 Points

YES..... ALL!!!
It's umbeliveable 

3 Messages

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80 Points

2 y ago

I found a solution...
Crazy one...
I use Lightroom 6 (2015)
Thanx a lot ADOBE because I pay for it.

Employee

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117 Messages

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2.3K Points

2 y ago

Jenny,
Can you confirm if you have shared the crash logs via Adobe crash reporter? Sharing a helpx document for your reference https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html . Please input an email address while submitting the crash report, as it would help us to narrow down your crash report.


Also, it would be helpful if you can share the system info from 'Help->System Info' menu option on this forum.

-Satish

Employee

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117 Messages

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2.3K Points

2 y ago

Nicolas,

The crash report shared by you seems to be occurring due to a peripheral device(any removable device). As a troubleshooting step, can you launch Lightroom after removing these devices one-by-one to isolate the device causing this crash and let us know so that we can try to reproduce and debug this issue in-house.

-Satish