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Adobe Photoshop Family

25 Messages

 • 

648 Points

Sat, Aug 1, 2015 10:53 AM

Solved

Lightroom: Highlighted GUI element stops mouse wheel scrolling on Windows 10

Windows 10, LR build CC 2015.1.1 [1032027]

Go to develop module
Mouse the mouse pointer over a slide, eg exposure, so the text for that slider is highlighted.
Try to scroll the panel (not the slider) up down using the mouse wheel, it's stuck.
Mouse the mouse off the slider so the element is no longer highlighted and scroll is enabled again.

This new behaviour is annoying because if you start scrolling the panel where the mouse isn't over an element another one might scroll into place under the mouse stopping any further scrolling, you have to move the mouse in order to continue scrolling.

Responses

Official Solution

87 Messages

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2.1K Points

5 years ago

Thanks guys. This issue was just brought to my attention. I was able to reproduce it and will get a bug filed.

25 Messages

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648 Points

Pity it took 8 months for the report to be logged, is there a better method?

Adobe Administrator

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15K Messages

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286.9K Points

This is the correct method. Sorry it didn't bubble up.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

HI everyone! Is there any progress on the issue? I faced the same problem after reinstalling windows 7 x64. On previous system everything was ok. Win 7 system disk is the same. Maybe something went wrong upon installing drivers or other staff...? I'm not a professional. Thanks.

Official Solution

87 Messages

 • 

2.1K Points

3 years ago

Hey guys - I just checked on the state of this bug and it is indeed still open but has been continuously deferred due to our dev team’s attention to more pressing issues.
I realize that this has been a pain point for many of you for too long now, and have gotten confirmation that a fix for this will be added to the schedule. That said, it may still be at least another release away from making it into a shipping build.

Anyway - just wanted to give you an update on where this issue stands and I apologize for the delay.

3 Messages

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82 Points

SERIOUSLY?

25 Messages

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648 Points

Kelly, any chance of an update on this? Another year has passed us by and I really think you've dropped the ball on this one. Honestly I think it's pretty embarrassing at this point.

Adobe Administrator

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8.2K Messages

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117.6K Points

I am not Kelly but I can tell you that I reviewed the referenced bug and it should be fixed in the next version. I do not have an ETA I can share at this time. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

25 Messages

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648 Points

Thanks for the response. What are Adobe doing to prevent this kind of extended delay from being repeated in the future? Right now I feel like Adobe really doesn't care much for it's customers and I need some reassurance that going forward Adobe will take steps to improve their systems to better handle a simple bug report.

87 Messages

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2.1K Points

@Andy Jones

I understand your frustration. Unfortunately, bugs need to be prioritized and less crucial workflow bugs often get deferred-out of the schedule in favor of fixing critical issues. That said, I agree that this particular bug was pushed out for far too long.

I have confirmed that this bug has been fixed in our internal builds and that the fix will be included in the next release of Lr Classic.

Official Solution

Adobe Administrator

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8.2K Messages

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117.6K Points

2 years ago

Greetings, 

The Lightroom Classic CC was updated today and contains a fix for this issue. Please download the new version and give it a try and let us know how it works.
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

Will this fix be also ported to Lightroom 6 ?

Adobe Administrator

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8.2K Messages

 • 

117.6K Points

Lightroom 6.14 (December 2017) was the last version update for Lightroom 6. It will receive no further updates. 
 

Adobe Photography Products

Quality Engineering - Customer Advocacy

3 Messages

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80 Points

Understand, thanks for your reply Rikk.

1 Message

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80 Points

5 years ago

Googling a solution for this problem brought me here... thanks for posting, hope it will be fixed soon, it's indeed very annoying and time-wasting!

5 Messages

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130 Points

5 years ago

I just found a solution for this problem
I also had for passing under windows.
You have to go under windows / settings and peripherals (mouse). Then, you select mouse and tactil pad and you disable "scroll through the inactive windows when I point them with the mouse". After reboot my PC, it's OK to lightroom.
(sorry for my english !!!)

7 Messages

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154 Points

This workaround does help, but since it's a windows settings tweak it affects other programs also (ie. a browser).

32 Messages

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744 Points

5 years ago

Yep, same here on Windows 10. Very annoying and I hope a fix is released soon. I had to follow the tip above but that affects scrolling system wide, which is inconvenient.

7 Messages

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140 Points

5 years ago

Seems not to be important for Adobe, since the item is not solved in the recent LR-version. Hope they will fix it with the next update.

1 Message

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60 Points

4 years ago

I was auto updated to windows 10 on both my desktop and laptop and this issue is causing me productivity issues in Lightroom. I have to repeatedly scroll the wheel or click on a panel and then scroll to get it to register the mouse action for scrolling. I work in Lightroom daily, I hope there is a fix as soon as possible.

7 Messages

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154 Points

4 years ago

Yawn. It's Lightroom 2015.6.1 and the new 1607 version of Windows10, no change on the issue.

7 Messages

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140 Points

4 years ago

Still not fixed ... after 12 months

Adobe Administrator

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15K Messages

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286.9K Points

4 years ago

Kelly logged the bug on March 28th. It's still on engineering's radar. Hoping it makes the next update.

Sr. Product Manager, Adobe Digital Imaging

1 Message

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60 Points

4 years ago

This is still an issue for myself and even many people who have not searched and found this thread.
It really wastes time and I wish there was an option to turn it off.

7 Messages

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140 Points

4 years ago

Several versions later ... still not fixed in LR CC 2015.9, which Adobe released today.

7 Messages

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154 Points

And in 2015.10

3 Messages

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82 Points

3 years ago

Any Update so far?

7 Messages

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140 Points

3 years ago

No. This is a frustating but probably small bug, no idea why they don't fix it.