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7 Messages

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132 Points

Sun, Aug 5, 2018 1:44 PM

Lightroom has encountered problems reading this photo

Recently I decided to also import photos received from family and friends into Lightroom, and to try to use it for all photos that I want to keep. I noticed some photos made on Nokia (Android) phones could not be displayed in Lightroom. Not as preview, and not in full screen. That makes organizing (and deleting) photos a lot less efficient, because I have to open these photos in another program like Windows Explorer/Windows Photos.

In the grid view these photos are displayed gray, with an exclamation mark and the error "Lightroom has encountered problems reading this photo".

(edit: Here's the photo: https://drive.google.com/open?id=1QN6xl9v4SulCDccpsZDP40yA8DhYvSEo)

Responses

635 Messages

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9.6K Points

2 years ago

If these images are in emails or some form of social media app then to import them into LR you have to first SAVE them to your hard drive, IE make a Copy of them in a folder on your hard drive.. They can't be directly linked to, imported, from an email or social media app.
If they are JPG files and stored, the actual JPG file stored, on the hard drive there is NO reason why LR can't or won't import or display them.
I DOWNLOADED that image from your Google Drive account to a folder on my drive and then imported it into my Test catalog. LR had no problem importing it and displaying it in either the import dialog window or in the library module grid and loupe views and in the Film Strip.


But if you are trying to import directly from Google drive that might be where it is failing.

7 Messages

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132 Points

2 years ago

Hi, interesting. What version of Lightroom are you using? Mine is 6.14 on Windows 10.

I imported the image from a regular directory (Dropbox Photo roll) so there's nothing odd with what I did, it wasn't a link which I imported or something, didn't come straight from social media or whatever.

It seems properly imported, Lightroom knows the precise location of the actual file. When I right-click 'Show in Explorer'  it brings me to the library folder and highlights the correct file.

7 Messages

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132 Points

Thought that it might be the file name, so I renamed the file from within Lightroom (removed the space). Doesn't make a difference. For example if I try to generate a standard sized preview for the photo, I get:
 Photos failed to build. (1)
    D:\....\Dropbox\Pictures\LightroomCatalog\2018\2018-06-28\2018-06-28-22.29.59.jpg

635 Messages

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9.6K Points

7.4 LR Classic CC. But if the original is a JPG any version of LR will import it. JPG is an Open Standard and all versions of LR, back to version one, will import and display JPG files. Even from the newest cameras made in 2018.

635 Messages

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9.6K Points

Then that image is somehow corrupted on your hard drive. Download the one you posted to Google drive and place it in some other folder than the DB folder and see it it can be imported.

7 Messages

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132 Points

OK I copied it somewhere else, renamed it to a simple file name, imported it again, and it still doesn't know how to show the image.

You said JPEG is an open standard, and I agree, but that doesn't mean there cannot be issues with inter-operability. Each library for reading/writing JPEG files can have its quirks. I suppose the Nokia Android phones write somewhat particular JPEG files and my somewhat older version of Lightroom cannot handle them, and your newer version can.

635 Messages

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9.6K Points

This is what I get trying to open that file in PS CC 2018.

There is something wrong with that file and or how that phone is writing the JPG file.

635 Messages

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9.6K Points

If I first View it in Bridge,  it displays properly, then send it to ACR, then open it in PS it displays.
If I try to open a copy of it directly from Bridge into PS I get the same error.

1 Message

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60 Points

Mine is lightroom 5 catalog

7 Messages

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132 Points

2 years ago

@Adobe: Any chance for a fix for this in Lightroom 6 on Windows 10?

635 Messages

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9.6K Points

It is not LR or PS. There is something about how the phone is writing the JPG file that is causing the problem.

1 Message

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60 Points

One cause of this issue is with LR 6's lack of support for progressive JPEG's (which a lot of Android phones and apps began using in 2018).  

302 Messages

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4.5K Points

2 years ago

There will be no more changes or fixes or updates to Lightroom 6. I don't work for Adobe, and have no connection with anyone who does. But Lightroom 6 has reached the end of its support life. What you have to is it.

Adobe Administrator

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9.1K Messages

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126.8K Points

2 years ago

If the image is coming from the What's App mobile client then it is a known issue and will be fixed in an upcoming release. 
Adobe Photography Products

Quality Engineering - Customer Advocacy

7 Messages

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132 Points

Yep, the photo was received via WhatsApp. Do I understand correctly that Lightroom 6 won't be getting that update, and that it's going to be available for Lightroom Classic CC subscribers only?

Adobe Administrator

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9.1K Messages

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126.8K Points

Lightroom 6.14 (December 2017) is the last update for the perpetual version. There will be no more updates. 

The update will be available for Lightroom CC and Lightroom Classic as well as the current version of Camera Raw in Photoshop. 
Adobe Photography Products

Quality Engineering - Customer Advocacy