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799 Messages

 • 

11.5K Points

Sun, Jun 2, 2019 5:01 PM

Lightroom for web: "Stop Sharing" doesn't work

I go to my Lightroom page, select a shared Collection that I have shared, and now want to stop sharing, I click on the Share Settings icon, and get this:
But ONLY when I set it to Anyone Can View (on Invite Only you don't get Stop Sharing button, weird.) BUT, when you click Stop Sharing



And click THAT Stop Sharing button, THE COLLECTION IS STILL SHARED ONLINE! (Yeah, I emptied the cache). How do I REALLY stop sharing please?

Responses

141 Messages

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2.2K Points

a year ago

Hi Carlos, 
When you stop sharing a public album (anyone can view) they switch to Invite Only. The logged in owner can always view the shares in that case. Can you try the share link in a different browser window and verify that you can still see it publicly? If you do not wish people to be able to request access and want it to be totally private, also go to the Settings section and toggle Allow Access Requests to off. 
If your issue continues, please respond back and we can look for other solutions.
Best,
Richard

799 Messages

 • 

11.5K Points

a year ago

I tried the in in a different browser completely (Firefox), still works! Allow Access Requests was already off. Stop Sharing should erase the link completely as an option. In Lightroom, if I right-click on the Collection I can see Make Collection Public, where's Make Collection Private?

141 Messages

 • 

2.2K Points

Can you share a link with me (privately) and I can have an engineer take a look as to why it is still available. If you have stopped sharing and access requests are off the correct behavior would be that a user who is not you and logged in will see a page that indicates it is private, like the screenshot.

141 Messages

 • 

2.2K Points

One other thing to check, when you're in the browser is there an avatar in the upper right corner and if you click it does it say "sign out"? That would indicate that you are viewing the album as the owner and not as a visitor the page would.

799 Messages

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11.5K Points

Richard you are correct! The avatar does say "Sign Out", and when I did, I got "the album is private" icon.

799 Messages

 • 

11.5K Points

How do I send you the link privately?

799 Messages

 • 

11.5K Points

Nonetheless when you Stop Sharing, the link should disappear altogether, and the collection should say Private.